📁 Captain File Manager

✏️ Editing: 1773112075.M940915P605892.managesvr1.smart-it.co.id,S=23240,W=23530:2,

Envelope-to: ecommerce@rotiku.co.id
Delivery-date: Tue, 10 Mar 2026 10:07:55 +0700
Date: Tue, 10 Mar 2026 03:07:10 +0000 (UTC)
From: Shopee <info@mail.shopee.co.id>
To: ecommerce@rotiku.co.id
Message-ID: <shopee-id.noti.132.d6nolnc5e6ps790cld4g@mail.shopee.co.id>
Subject: Kamu mengajukan naik banding atas permintaan pengembalian barang
 #26030203PARXXDM dari monicainsani
MIME-Version: 1.0
Reply-To: info@mail.shopee.co.id
Content-Type: multipart/alternative; boundary="=--421601409_1773112030809_25093764"

--=--421601409_1773112030809_25093764
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

<html><head></head><body><img=20alt=3D""=20src=3D"https://tracking=2Email=
=2Eshopee=2Eco=2Eid/tracking/1/open/Bcq8lJ5OF2X9lP3mS1c38q1xPOBXbFhF6pplJOX=
K6iCtYOnCj0OPjjCibcE-cKcr-8f5nv3CTNEJlJ0qpLK_nWI0DZm922VnNcbGJ5pNzrpE6Gh2-8=
KDxDoUx7Xp4nku7E3BSny5awfazU38_LyGHKlfAIDjS5OPRbGwLZjGptrXqY4W5oEsElR-TKNm-=
MVclStuf4jO-DYDQMjfYmhSTzYw3IO3lhLWUBGj22Ad7AC65Zr1-oNKbbgAo72eBaCUJ9mKSLg1=
TIm65fO23Q-EGUwA7dWO0nVCr_t819aF_xQPeya7RC7FEEMiTvIPzBdfcDC-Q4cHxwnXr1087p_=
esYOa67CpO9515qLC-tE_xEG99FA8pM92x4zKgoMSB66KcgtIqxqzvKIS4112Ct1t5p-xfcnOx-=
pTeXDN5raTMQFUjx-XxLejXZqIz3uBXqp1uuqxnUV-xmdfQQmfSPreCF3lFoLd_w-IFZeihwvGu=
5MaMEcu2W_QvzZegAYYuQvCdaRlOrO59Ou0JkKf0CFWq5B6PWGZI3AmApDKiN2dhr6r3vFm1Lj6=
PxuIkncofLJ_KhXczhPiEAYJn1iahaR2GrPYFcLM-WpbM-hfn3pI1xY=3D"=20width=3D"1"=
=20height=3D"1"><div=20id=3D"izvn"=20style=3D"box-sizing:=20border-box;=20w=
idth:=20100%;=20text-align:=20center;=20display:=20flex;=20justify-content:=
=20center;=20font-family:=20sans-serif;"><table=20id=3D"ixaf"=20width=3D"10=
0%"=20style=3D"box-sizing:=20border-box;=20margin:=200=20auto;=20width:=201=
00%;=20max-width:=20600px;=20border-collapse:=20collapse;"><tbody=20id=3D"i=
nui"=20style=3D"box-sizing:=20border-box;"><tr=20id=3D"i9lj"=20style=3D"box=
-sizing:=20border-box;"><td=20id=3D"i9va"=20valign=3D"top"=20align=3D"cente=
r"=20style=3D"box-sizing:=20border-box;=20vertical-align:=20top;=20text-ali=
gn:=20center;"><img=20id=3D"i3w4"=20src=3D"https://cf=2Eshopee=2Esg/file/0c=
d023d64f04491f3dc8076d6932dfdc"=20width=3D"150"=20height=3D"auto"=20style=
=3D"box-sizing:=20border-box;=20color:=20black;=20width:=20150px;=20height:=
=20auto;"/></td></tr></tbody></table></div><div=20id=3D"i2p7"=20style=3D"bo=
x-sizing:=20border-box;=20width:=20100%;=20text-align:=20center;=20display:=
=20flex;=20justify-content:=20center;=20font-family:=20sans-serif;"><table=
=20id=3D"idvi"=20width=3D"100%"=20style=3D"box-sizing:=20border-box;=20marg=
in:=200=20auto;=20width:=20100%;=20max-width:=20600px;=20border-collapse:=
=20collapse;"><tbody=20id=3D"ia35"=20style=3D"box-sizing:=20border-box;"><t=
r=20id=3D"imnz1"=20style=3D"box-sizing:=20border-box;"><td=20data-sp-type=
=3D"sp-content"=20class=3D"sp-content"=20id=3D"irct3"=20width=3D"100%"=20va=
lign=3D"top"=20align=3D"center"=20style=3D"box-sizing:=20border-box;=20vert=
ical-align:=20top;=20text-align:=20center;=20width:=20100%;=20min-height:=
=2024px;"><div=20data-sp-type=3D"sp-text"=20class=3D"sp-text"=20id=3D"i9g2j=
"=20style=3D"box-sizing:=20border-box;=20padding:=2010px;=20text-align:=20l=
eft;=20word-break:=20break-word;=20font-family:=20sans-serif;">=C2=A0Halo=
=20rotiku_co_id,</div><div=20data-sp-type=3D"sp-text"=20class=3D"sp-text"=
=20id=3D"iwkp7"=20style=3D"box-sizing:=20border-box;=20padding:=2010px;=20t=
ext-align:=20left;=20word-break:=20break-word;=20font-family:=20sans-serif;=
">Kamu=20telah=20mengajukan=20naik=20banding=20atas=20permintaan=20pengemba=
lian=20barang=20#<a=20id=3D"iibhsu"=20draggable=3D"true"=20href=3D"shopee=
=2Eco=2Eid/seller-link/portal/sale/return/226127063259572"=20underline=3D""=
=20target=3D"_blank"=20class=3D"link"=20style=3D"box-sizing:=20border-box;"=
>26030203PARXXDM</a>=20dari=20monicainsani=2E<div=20id=3D"iedph"=20style=3D=
"box-sizing:=20border-box;"><br=20id=3D"ipi47"=20style=3D"box-sizing:=20bor=
der-box;"/></div><div=20id=3D"ihtja"=20style=3D"box-sizing:=20border-box;">=
Kami=20telah=20menerima=20bukti=20foto=20darimu=2E=20Apabila=20kamu=20memil=
iki=20dokumen=20lain=20yang=20dapat=20mendukung=20klaim,=20mohon=20untuk=20=
meng-upload=20dokumen=20tersebut=20di=20<font=20id=3D"ikjea"=20color=3D"#ed=
4d2b"=20style=3D"box-sizing:=20border-box;"><a=20id=3D"iubuc"=20draggable=
=3D"true"=20href=3D"shopee=2Eco=2Eid/seller-link/portal/sale/return/2261270=
63259572"=20underline=3D""=20target=3D"_blank"=20class=3D"link"=20style=3D"=
box-sizing:=20border-box;">Dispute=20Resolution=20Center</a></font>=20kami=
=2E</div><div=20id=3D"imc1i"=20style=3D"box-sizing:=20border-box;"><br=20id=
=3D"ioxx5"=20style=3D"box-sizing:=20border-box;"/></div><div=20id=3D"ikpnk"=
=20style=3D"box-sizing:=20border-box;">Dokumen=20yang=20dibutuhkan:</div><d=
iv=20id=3D"iz6zh"=20style=3D"box-sizing:=20border-box;"><ul=20id=3D"io3op"=
=20style=3D"box-sizing:=20border-box;"><li=20id=3D"i2x5k"=20style=3D"box-si=
zing:=20border-box;">Foto=20produk=20yang=20memperlihatkan=20kondisi=20prod=
uk=20setelah=20produk=20kamu=20terima=20dari=20Pembeli=2E</li><li=20id=3D"i=
41gm"=20style=3D"box-sizing:=20border-box;">Bukti=20usaha=20penyelesaian=20=
dengan=20Pembeli,=20seperti=20riwayat=20chat=20dan=20lainnya=20(opsional)=
=2E</li></ul></div><div=20id=3D"igvto"=20style=3D"box-sizing:=20border-box;=
"><br=20id=3D"ij1hf"=20style=3D"box-sizing:=20border-box;"/></div><div=20id=
=3D"i66ri"=20style=3D"box-sizing:=20border-box;">Keputusan=20kami=20akan=20=
berdasarkan=20pada=20bukti=20yang=20kamu=20berikan=2EUntuk=20informasi=20le=
bih=20lanjut,=20lihat=20Peraturan=20Tim=20Dispute=20kami=20<a=20id=3D"ivg75=
8"=20draggable=3D"true"=20href=3D"https://mall=2Eshopee=2Eco=2Eid/help_cent=
er/answer/2598/?category=3Dreturn&amp;utm_content=3DA8sn9FEGiWjkjhqNkmurswo=
V53KeKcrh5&amp;utm_medium=3Demail&amp;utm_source=3Dnoti"=20underline=3D""=
=20target=3D"_blank"=20class=3D"link"=20style=3D"box-sizing:=20border-box;"=
>di=20sini</a>=2E</div><div=20id=3D"ig93m"=20style=3D"box-sizing:=20border-=
box;"><br=20id=3D"ijnzh"=20style=3D"box-sizing:=20border-box;"/></div></div=
><div=20data-sp-type=3D"sp-divider"=20class=3D"sp-divider"=20id=3D"iuulj"=
=20style=3D"box-sizing:=20border-box;=20padding:=2015px=200;"><div=20id=3D"=
ick7y"=20style=3D"box-sizing:=20border-box;=20width:=20100%;=20max-width:=
=20600px;=20border-top:=201px=20solid=20#e0e0e0;"></div></div><div=20data-s=
p-type=3D"sp-text"=20class=3D"sp-text"=20id=3D"i91ay"=20style=3D"box-sizing=
:=20border-box;=20padding:=2010px;=20text-align:=20left;=20word-break:=20br=
eak-word;=20font-family:=20sans-serif;">=20=20=20=20=20=20=20=20=20=20=20=
=20Salam,=20<br=20id=3D"iepyy"=20style=3D"box-sizing:=20border-box;"/>=20=
=20=20=20=20=20=20=20=20=20=20=20Tim=20Shopee=20=20=20=20=20=20=20=20=20=20=
</div><div=20data-sp-type=3D"sp-text"=20class=3D"sp-text"=20id=3D"idpub"=20=
style=3D"box-sizing:=20border-box;=20padding:=2010px;=20text-align:=20left;=
=20word-break:=20break-word;=20font-family:=20sans-serif;">Butuh=20bantuan?=
=20Hubungi=20kami=20<font=20id=3D"i5e9f"=20color=3D"#ed4d2b"=20style=3D"box=
-sizing:=20border-box;"><a=20id=3D"i65zo5"=20draggable=3D"true"=20href=3D"h=
ttps://id=2Eshp=2Eee/open/noti_email?redir=3Dhttps%3A%2F%2Fhelp=2Eshopee=2E=
co=2Eid%2Fs%2Fcontactusform%3Futm_content%3DA8sn9FEGiWjkjhqNkmurswoV53KeKcr=
h5%26utm_medium%3Demail%26utm_source%3Dnoti"=20underline=3D""=20class=3D"li=
nk"=20style=3D"box-sizing:=20border-box;">di=20sini=2E</a></font></div></td=
></tr></tbody></table></div><br=20id=3D"i3wl2"=20style=3D"box-sizing:=20bor=
der-box;"/><br=20id=3D"i8ixl"=20style=3D"box-sizing:=20border-box;"/><div=
=20id=3D"i2p7-2"=20style=3D"box-sizing:=20border-box;=20width:=20100%;=20te=
xt-align:=20center;=20display:=20flex;=20justify-content:=20center;=20font-=
family:=20sans-serif;"><table=20id=3D"idvi-2"=20width=3D"100%"=20style=3D"b=
ox-sizing:=20border-box;=20margin:=200=20auto;=20width:=20100%;=20max-width=
:=20600px;=20border-collapse:=20collapse;"><tbody=20id=3D"ia35-2"=20style=
=3D"box-sizing:=20border-box;"><tr=20id=3D"imnz1-2"=20style=3D"box-sizing:=
=20border-box;"><td=20id=3D"i92l"=20valign=3D"top"=20align=3D"center"=20sty=
le=3D"box-sizing:=20border-box;=20vertical-align:=20top;=20text-align:=20ce=
nter;=20font-size:=2013px;=20color:=20#747474;">=20=20=20=20=20=20=20=20=20=
=20Ayo,=20Belanja=20di=20Shopee!=20=20=20=20=20=20=20=20</td></tr><tr=20id=
=3D"imnz1-3"=20style=3D"box-sizing:=20border-box;"><td=20id=3D"i92l-2"=20va=
lign=3D"top"=20align=3D"center"=20style=3D"box-sizing:=20border-box;=20vert=
ical-align:=20top;=20text-align:=20center;"><a=20href=3D"https://play=2Egoo=
gle=2Ecom/store/apps/details?id=3Dcom=2Eshopee=2Eid&amp;utm_content=3DA8sn9=
FEGiWjkjhqNkmurswoV53KeKcrh5&amp;utm_medium=3Demail&amp;utm_source=3Dnoti"=
=20id=3D"i1c9f"=20underline=3D""=20style=3D"box-sizing:=20border-box;"><img=
=20src=3D"https://cf=2Eshopee=2Esg/file/cacc3e27277d02501b0989fdcbaf18e9"=
=20width=3D"130"=20id=3D"i1ddu"=20style=3D"box-sizing:=20border-box;=20widt=
h:=20130px;=20margin:=205px;"/></a><a=20href=3D"https://apps=2Eapple=2Ecom/=
id/app/id959841443?utm_content=3DA8sn9FEGiWjkjhqNkmurswoV53KeKcrh5&amp;utm_=
medium=3Demail&amp;utm_source=3Dnoti"=20id=3D"i6u3i"=20underline=3D""=20sty=
le=3D"box-sizing:=20border-box;"><img=20src=3D"https://cf=2Eshopee=2Esg/fil=
e/5b4dcec6c9c60950954b465bafee9cff"=20width=3D"130"=20id=3D"ipyaw"=20style=
=3D"box-sizing:=20border-box;=20width:=20130px;=20margin:=205px;"/></a></td=
></tr></tbody></table></div><div=20align=3D"center"=20id=3D"iirijp"=20style=
=3D"box-sizing:=20border-box;=20width:=20100%;=20margin-bottom:=2015px;=20d=
isplay:=20block;=20font-family:=20sans-serif;"><div=20id=3D"ii9cus"=20style=
=3D"box-sizing:=20border-box;=20width:=20100%;=20max-width:=20600px;=20heig=
ht:=201px;=20border-top:=201px=20solid=20#e0e0e0;"></div></div><div=20id=3D=
"i2p7-3"=20style=3D"box-sizing:=20border-box;=20width:=20100%;=20text-align=
:=20center;=20display:=20flex;=20justify-content:=20center;=20font-family:=
=20sans-serif;"><table=20id=3D"idvi-3"=20width=3D"100%"=20style=3D"box-sizi=
ng:=20border-box;=20margin:=200=20auto;=20width:=20100%;=20max-width:=20600=
px;=20border-collapse:=20collapse;"><tbody=20id=3D"ia35-3"=20style=3D"box-s=
izing:=20border-box;"><tr=20id=3D"imnz1-4"=20style=3D"box-sizing:=20border-=
box;"><td=20id=3D"i92l-3"=20valign=3D"top"=20align=3D"center"=20style=3D"bo=
x-sizing:=20border-box;=20vertical-align:=20top;=20text-align:=20center;"><=
a=20href=3D"https://www=2Efacebook=2Ecom/ShopeeID?utm_content=3DA8sn9FEGiWj=
kjhqNkmurswoV53KeKcrh5&amp;utm_medium=3Demail&amp;utm_source=3Dnoti"=20id=
=3D"itmpek"=20underline=3D""=20style=3D"box-sizing:=20border-box;"><img=20s=
rc=3D"https://f=2Eshopee=2Esg/file/3814109aa6a3721b577919d5c8a36cfe"=20id=
=3D"i6ygr"=20width=3D"40"=20height=3D"40"=20style=3D"box-sizing:=20border-b=
ox;=20height:=2040px;=20width:=2040px;=20margin:=200=2035px;"/></a><a=20hre=
f=3D"https://www=2Einstagram=2Ecom/shopee_id?utm_content=3DA8sn9FEGiWjkjhqN=
kmurswoV53KeKcrh5&amp;utm_medium=3Demail&amp;utm_source=3Dnoti"=20id=3D"in6=
7qc"=20underline=3D""=20style=3D"box-sizing:=20border-box;"><img=20src=3D"h=
ttps://f=2Eshopee=2Esg/file/3b08ded58cbbb9beb74ec4d5ad4c7d53"=20id=3D"iugwf=
"=20width=3D"40"=20height=3D"40"=20style=3D"box-sizing:=20border-box;=20hei=
ght:=2040px;=20width:=2040px;=20margin:=200=2035px;"/></a><a=20href=3D"http=
s://id=2Eshp=2Eee/open/noti_email?redir=3Dhttps%3A%2F%2Fshopee=2Eco=2Eid%2F=
youtube%3Futm_content%3DA8sn9FEGiWjkjhqNkmurswoV53KeKcrh5%26utm_medium%3Dem=
ail%26utm_source%3Dnoti"=20id=3D"isp4la"=20underline=3D""=20style=3D"box-si=
zing:=20border-box;"><img=20src=3D"https://f=2Eshopee=2Esg/file/e7ab71dae12=
23ca9eb4b9f120353a31e"=20id=3D"iv1le"=20width=3D"40"=20height=3D"40"=20styl=
e=3D"box-sizing:=20border-box;=20height:=2040px;=20width:=2040px;=20margin:=
=200=2035px;"/></a></td></tr></tbody></table></div><div=20align=3D"center"=
=20id=3D"iirijp-2"=20style=3D"box-sizing:=20border-box;=20width:=20100%;=20=
margin:=2015px=200;=20display:=20block;"><div=20id=3D"ii9cus-2"=20style=3D"=
box-sizing:=20border-box;=20width:=20100%;=20max-width:=20600px;=20height:=
=201px;=20border-top:=201px=20solid=20#e0e0e0;"></div></div><div=20id=3D"i2=
p7-4"=20style=3D"box-sizing:=20border-box;=20width:=20100%;=20text-align:=
=20center;=20display:=20flex;=20justify-content:=20center;=20font-family:=
=20sans-serif;"><table=20id=3D"idvi-4"=20width=3D"100%"=20style=3D"box-sizi=
ng:=20border-box;=20margin:=200=20auto;=20width:=20100%;=20max-width:=20600=
px;=20border-collapse:=20collapse;"><tbody=20id=3D"ia35-4"=20style=3D"box-s=
izing:=20border-box;"><tr=20id=3D"imnz1-5"=20style=3D"box-sizing:=20border-=
box;"><td=20id=3D"i92l-4"=20valign=3D"top"=20align=3D"center"=20style=3D"bo=
x-sizing:=20border-box;=20vertical-align:=20top;=20font-family:=20sans-seri=
f;=20font-size:=2011px;=20color:=20#747474;=20text-align:=20center;">=20=20=
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20Ini=20adalah=20ema=
il=20otomatis=2E=20Mohon=20untuk=20tidak=20membalas=20email=20ini=2E<br=20i=
d=3D"ir0q5"=20style=3D"box-sizing:=20border-box;"/>=20=20=20=20=20=20=20=20=
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20Tambah=
kan=20info@mail=2Eshopee=2Eco=2Eid=20pada=20daftar=20kontak=20untuk=20memas=
tikan=20email=20dari=20Shopee=20masuk=20ke=20inbox-mu=2E<br=20id=3D"i1wby"=
=20style=3D"box-sizing:=20border-box;"/><br=20id=3D"is2cy"=20style=3D"box-s=
izing:=20border-box;"/>=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20Shopee=20Indonesia,=20Ga=
ma=20Tower=208th=20Floor,=20Jl=2E=20H=2ER=2E=20Rasuna=20Said=20No=2E2,=20Ka=
ret=20Kuningan,=20Kecamatan=20Setiabudi,=20Jakarta=20Selatan=2012940<br=20i=
d=3D"iia9f"=20style=3D"box-sizing:=20border-box;"/></td></tr></tbody></tabl=
e></div></body></html>=0D=0A
--=--421601409_1773112030809_25093764--