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Envelope-to: rudi.susanto@rotiku.co.id
Delivery-date: Thu, 22 Jan 2026 10:59:24 +0700
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Date: Thu, 22 Jan 2026 10:59:21 +0700
From: purchasing@rotiku.co.id
To: Andhika Wira Pratama <andhika.wira@dso.astra.co.id>
Cc: Burhanudin <burhanudin@dso.astra.co.id>, ivan fadilah
 <ivanfadil0411@gmail.com>, William Ali <ali.william@gmail.com>,
 rudi.susanto@rotiku.co.id, Jimmie Harison <jimmie.harison@dso.astra.co.id>
Subject: Re: Claim D001 PT. ROTI
In-Reply-To: <TYSPR04MB776466524C0B487A94606DD29B97A@TYSPR04MB7764.apcprd04.prod.outlook.com>
References: <CAPGpWpZsNjNi9NMcRrTsvBOFtpqxH4Jmwqi6TJaMMpERyVpzaA@mail.gmail.com>
 <TYSPR04MB70074DC3EA25D82A96B0DB37CC99A@TYSPR04MB7007.apcprd04.prod.outlook.com>
 <TYSPR04MB7764D24DC4D2FF260F9910809B98A@TYSPR04MB7764.apcprd04.prod.outlook.com>
 <TYSPR04MB7764927C2736561A478B5BC39B67A@TYSPR04MB7764.apcprd04.prod.outlook.com>
 <TYSPR04MB77645F5BBCF86C56F9AE563A9B21A@TYSPR04MB7764.apcprd04.prod.outlook.com>
 <TYSPR04MB77641AF8A910EEA007999D9F9B21A@TYSPR04MB7764.apcprd04.prod.outlook.com>
 <ca362259961e888dd7ffabbb0e6b33e3@rotiku.co.id>
 <TYSPR04MB7764E67C4DDD44E8E4A9F1F69B2FA@TYSPR04MB7764.apcprd04.prod.outlook.com>
 <TYSPR04MB77641CEB0379C5E69315DDB99B2BA@TYSPR04MB7764.apcprd04.prod.outlook.com>
 <TYSPR04MB77646DECCDB692AC49A48F699B10A@TYSPR04MB7764.apcprd04.prod.outlook.com>
 <TYSPR04MB776466524C0B487A94606DD29B97A@TYSPR04MB7764.apcprd04.prod.outlook.com>
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Dear Pak Dhika

Noted.
Terima kasih atas info & pemberitahuannya Pak

IVAN
PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL
Mobile: 0813-1124-1034
email : purchasing@rotiku.co.id

On 2026-01-22 10:21, Andhika Wira Pratama wrote:
> Dear Pak Ivan,
> 
> Mohon dibantu untuk claim ini diajukan kembali karena akan dilakukan
> force approve oleh tim ADM.
> 
> Dear Kang Burhan,
> 
> Mohon dibantu tim PT. ROTI untuk pengajuan ulang.
> 
> Best Regards,
> 
> _ _
> 
> Andhika Wira Pratama
> 
> _PIC CLAIM HEAD OFFICE_
> 
> PT. ASTRA INTERNATIONAL DAIHATSU
> 
> JL. Selayar Blok D8, Kawasan Industri MM2100
> 
> Cibitung, Bekasi 17530
> 
> From: Andhika Wira Pratama
> Sent: Saturday, 20 September 2025 10:27
> To: 'purchasing@rotiku.co.id' <purchasing@rotiku.co.id>; Burhanudin
> <burhanudin@dso.astra.co.id>
> Cc: 'ivan fadilah' <ivanfadil0411@gmail.com>; 'William Ali'
> <ali.william@gmail.com>; 'rudi.susanto@rotiku.co.id'
> <rudi.susanto@rotiku.co.id>; Jimmie Harison
> <jimmie.harison@dso.astra.co.id>
> Subject: Claim D001 PT. ROTI
> 
> Dear Kang Burhan,
> 
> Untuk claim ini di reject oleh ADM dengan reason berikut:
> 
> Hai Sahabat,
> 
> Reason sama seperti sebelumnya :
> 
> 1)Kondisi packing tidak sesuai dengan ketentuan B2B.
> 
> 2)Apabila terdapat abnormal NG penyok ekstrem seperti terlampir, baik
> pada baremetal maupun after ED, seharusnya dapat terdeteksi.
> 
> 3)Berdasarkan data dan foto part ditemukan ED coat lecet, terkelupas
> potensi kena benturan dan abnormality handling setelah proses packing.
> 
> 
> Best Regards,
> 
> _ _
> 
> Andhika Wira Pratama
> 
> _PIC CLAIM HEAD OFFICE_
> 
> PT. ASTRA INTERNATIONAL DAIHATSU
> 
> JL. Selayar Blok D8, Kawasan Industri MM2100
> 
> Cibitung, Bekasi 17530
> 
> From: Andhika Wira Pratama
> Sent: Tuesday, 12 August 2025 09:41
> To: 'purchasing@rotiku.co.id' <purchasing@rotiku.co.id>; Burhanudin
> <burhanudin@dso.astra.co.id>
> Cc: 'ivan fadilah' <ivanfadil0411@gmail.com>; 'William Ali'
> <ali.william@gmail.com>; 'rudi.susanto@rotiku.co.id'
> <rudi.susanto@rotiku.co.id>; Jimmie Harison
> <jimmie.harison@dso.astra.co.id>
> Subject: Claim D001 PT. ROTI
> 
> Dear Bang Burhan,
> 
> Claim berikut ini sudah di judgement investigasi oleh ADM, silahkan
> kirimkan part dan dokumennya ke gudang HO.
> 
> Best Regards,
> 
> _ _
> 
> Andhika Wira Pratama
> 
> _PIC CLAIM HEAD OFFICE_
> 
> PT. ASTRA INTERNATIONAL DAIHATSU
> 
> JL. Selayar Blok D8, Kawasan Industri MM2100
> 
> Cibitung, Bekasi 17530
> 
> From: Andhika Wira Pratama
> Sent: Friday, 08 August 2025 09:49
> To: purchasing@rotiku.co.id; Burhanudin <burhanudin@dso.astra.co.id>
> Cc: ivan fadilah <ivanfadil0411@gmail.com>; William Ali
> <ali.william@gmail.com>; rudi.susanto@rotiku.co.id; Jimmie Harison
> <jimmie.harison@dso.astra.co.id>
> Subject: Claim D001 Reject PT. ROTI
> 
> Dear Pak Ivan,
> 
> Sudah saya proses dengan No. Slip BA berikut: PND001-0170/25
> 
> Best Regards,
> 
> _ _
> 
> Andhika Wira Pratama
> 
> _PIC CLAIM HEAD OFFICE_
> 
> PT. ASTRA INTERNATIONAL DAIHATSU
> 
> JL. Selayar Blok D8, Kawasan Industri MM2100
> 
> Cibitung, Bekasi 17530
> 
> From: purchasing@rotiku.co.id <purchasing@rotiku.co.id>
> Sent: Thursday, 07 August 2025 16:56
> To: Andhika Wira Pratama <andhika.wira@dso.astra.co.id>; Burhanudin
> <burhanudin@dso.astra.co.id>
> Cc: ivan fadilah <ivanfadil0411@gmail.com>; William Ali
> <ali.william@gmail.com>; rudi.susanto@rotiku.co.id; Jimmie Harison
> <jimmie.harison@dso.astra.co.id>
> Subject: Re: Claim D001 Reject PT. ROTI
> 
>  This message was sent from outside of the organization. Please do not
> click hyperlinks or open attachments unless you recognize the source
> of this email and know the content is safe.
> 
> Dear Pak Burhan & Pak Dhika
> 
> Hal : Permohonan Banding
> 
> Berdasarkan claim 53301-BZ410-001 (no. BA25-00018R) yg direject, maka
> kami ajukan BANDING, mengingat barang ini sudah cacat pada saat kami
> terima dari ATW (pd tanggal 22 Mei) yg kemudian sy informasikan (via
> email) pada tgl 23 Mei 2025 ke pihak DSO.
> 
> Demikian yg dapat saya sampaikan, mohon dapat dipertimbangkan kembali.
> Terima kasih atas perhatian & kerjasamanya
> 
> Best Regards
> IVAN
> PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL
> 
> On 2025-08-02 09:23, Andhika Wira Pratama wrote:
>> Dear Kang Burhan,
>> 
>> Berikut reason reject nya,maaf tertinggal:
>> 
>> Hai Sahabat,
>> 
>> Base on investigasi :
>> 
>> 1) Kondisi packing tidak sesuai dengan B2B,pastikan packing tiba di
>> ADM tidak sobek,rusak,dll
>> 
>> 2) Apabila ada abnormal NG penyok extreme seperti terlampir baik di
>> baremetal / after ED pasti terdeteksi
>> 
>> Mohon maaf claim ini kami reject.
>> Terimakasih
>> 
>> Best Regards,
>> 
>> _ _
>> 
>> Andhika Wira Pratama
>> 
>> _PIC CLAIM HEAD OFFICE_
>> 
>> PT. ASTRA INTERNATIONAL DAIHATSU
>> 
>> JL. Selayar Blok D8, Kawasan Industri MM2100
>> 
>> Cibitung, Bekasi 17530
>> 
>> From: Andhika Wira Pratama
>> Sent: Saturday, 02 August 2025 08:58
>> To: Burhanudin <burhanudin@dso.astra.co.id>; ivan fadilah
>> <ivanfadil0411@gmail.com>
>> Cc: William Ali <ali.william@gmail.com>; rudi.susanto@rotiku.co.id;
>> Jimmie Harison <jimmie.harison@dso.astra.co.id>; ROTI - PURCHASING
>> <purchasing@rotiku.co.id>
>> Subject: Claim D001 Reject PT. ROTI
>> 
>> Dear Kang Burhan,
>> 
>> Untuk claim ini di reject oleh ADM dengan reason berikut:
>> 
>> Best Regards,
>> 
>> _ _
>> 
>> Andhika Wira Pratama
>> 
>> _PIC CLAIM HEAD OFFICE_
>> 
>> PT. ASTRA INTERNATIONAL DAIHATSU
>> 
>> JL. Selayar Blok D8, Kawasan Industri MM2100
>> 
>> Cibitung, Bekasi 17530
>> 
>> From: Andhika Wira Pratama
>> Sent: Wednesday, 28 May 2025 14:29
>> To: Burhanudin <burhanudin@dso.astra.co.id>; ivan fadilah
>> <ivanfadil0411@gmail.com>
>> Cc: William Ali <ali.william@gmail.com>; rudi.susanto@rotiku.co.id;
>> Jimmie Harison <jimmie.harison@dso.astra.co.id>; ROTI - PURCHASING
>> <purchasing@rotiku.co.id>
>> Subject: RE: RETUR ( BA25-00018R )
>> 
>> Dear Kang Burhan,
>> 
>> Claim berikut ini sudah di judgement investigasi oleh ADM, silahkan
>> kirimkan part dan dokumennya ke gudang HO.
>> 
>> Best Regards,
>> 
>> _ _
>> 
>> Andhika Wira Pratama
>> 
>> _PIC CLAIM HEAD OFFICE_
>> 
>> PT. ASTRA INTERNATIONAL DAIHATSU
>> 
>> JL. Selayar Blok D8, Kawasan Industri MM2100
>> 
>> Cibitung, Bekasi 17530
>> 
>> From: Andhika Wira Pratama
>> Sent: Friday, 23 May 2025 09:56
>> To: Burhanudin <burhanudin@dso.astra.co.id>; ivan fadilah
>> <ivanfadil0411@gmail.com>
>> Cc: William Ali <ali.william@gmail.com>; rudi.susanto@rotiku.co.id;
>> Jimmie Harison <jimmie.harison@dso.astra.co.id>; ROTI - PURCHASING
>> <purchasing@rotiku.co.id>
>> Subject: RETUR ( BA25-00018R )
>> 
>> Dear Bang Burhan,
>> 
>> Sudah saya proses dengan No. Slip BA: PND001-0097/25
>> 
>> Best Regards,
>> 
>> _ _
>> 
>> _Andhika Wira Pratama_
>> 
>> PIC CLAIM HEAD OFFICE
>> 
>> PT. ASTRA INTERNATIONAL DAIHATSU
>> 
>> JL. Selayar Blok D8, Kawasan Industri MM2100
>> 
>> Cibitung, Bekasi 17530
>> 
>> From: Burhanudin <burhanudin@dso.astra.co.id>
>> Sent: Thursday, 22 May 2025 16:34
>> To: ivan fadilah <ivanfadil0411@gmail.com>; Andhika Wira Pratama
>> <andhika.wira@dso.astra.co.id>
>> Cc: William Ali <ali.william@gmail.com>; rudi.susanto@rotiku.co.id;
>> Jimmie Harison <jimmie.harison@dso.astra.co.id>; ROTI - PURCHASING
>> <purchasing@rotiku.co.id>
>> Subject: Bls: RETUR ( BA25-00018R )
>> 
>> Dear Dhika,
>> 
>> mohon diproses pengajuan claim dari dealer ROTI
>> 
>> file terlampir
>> 
>> _"SALAM SAHABAT"_
>> 
>> Terimakasih untuk perhatian dan kerjasamanya
>> Best Regards
>> 
>> B U R H A N
>> PartSales DKI
>> email : burhanudin@dso.astra.co.id
>> 
>> _"melayani sepenuh hati, memberi yang terbaik"_
>> 
>> -------------------------
>> 
>> Dari: ivan fadilah <ivanfadil0411@gmail.com>
>> Dikirim: Kamis, 22 Mei 2025 14.37
>> Kepada: Burhanudin <burhanudin@dso.astra.co.id>
>> Cc: William Ali <ali.william@gmail.com>; rudi.susanto@rotiku.co.id
>> <rudi.susanto@rotiku.co.id>; Jimmie Harison
>> <jimmie.harison@dso.astra.co.id>; ROTI - PURCHASING
>> <purchasing@rotiku.co.id>
>> Subjek: RETUR ( BA25-00018R )
>> 
>> This message was sent from outside of the organization. Please do
> not
>> click hyperlinks or open attachments unless you recognize the source
>> of this email and know the content is safe.
>> 
>> Dear Pak Burhan,
>> 
>> Berikut kami lampirkan BA25-00018R, mohon dapat segera diretur.
>> NB : Dok. faktur tdk dilampirkan, karena barang ini baru masuk
> kemarin
>> & belum terima faktur
>> 
>> Terima kasih atas bantuannya.
>> 
>> Best Regards
>> 
>> IVAN
>> PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL
>> Mobile: 0813-1124-1034
>> email : purchasing@rotiku.co.id
>> 
>> PT Astra International Tbk
>> Semangat Astra Terpadu Untuk Indonesia
>> www.astra.co.id [1] [1]
>> 
>> The information transmitted is intended only for the person or the
>> entity to which it is addressed and may contain confidential and/or
>> privileged material. If you have received it by mistake please
> notify
>> the sender by return e-mail and delete this message including any of
>> its attachments from your system. Any use, review, reliance or
>> dissemination of this message in whole or in part is strictly
>> prohibited. Please note that e-mails are susceptible to change. The
>> views expressed herein do not necessarily represent those of PT
> Astra
>> International Tbk and should not be construed as the views, offers
> or
>> acceptances of PT Astra International Tbk.
>> 
>> Links:
>> ------
>> [1] https://www.astra.co.id [2]
> 
> PT Astra International Tbk
> Semangat Astra Terpadu Untuk Indonesia
> www.astra.co.id [3]
> 
> The information transmitted is intended only for the person or the
> entity to which it is addressed and may contain confidential and/or
> privileged material. If you have received it by mistake please notify
> the sender by return e-mail and delete this message including any of
> its attachments from your system. Any use, review, reliance or
> dissemination of this message in whole or in part is strictly
> prohibited. Please note that e-mails are susceptible to change. The
> views expressed herein do not necessarily represent those of PT Astra
> International Tbk and should not be construed as the views, offers or
> acceptances of PT Astra International Tbk.
> 
> Links:
> ------
> [1] http://www.astra.co.id
> [2] https://www.astra.co.id
> [3] https://www.astra.co.id/