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✏️ Editing: 1769066679.M620831P3799100.managesvr1.smart-it.co.id,S=41495,W=42406:2,S

Envelope-to: rudi.susanto@rotiku.co.id
Delivery-date: Thu, 22 Jan 2026 14:24:39 +0700
From: Andhika Wira Pratama <andhika.wira@dso.astra.co.id>
To: "purchasing@rotiku.co.id" <purchasing@rotiku.co.id>
CC: Burhanudin <burhanudin@dso.astra.co.id>, Ali William
	<ali.william@gmail.com>, Jimmie Harison <jimmie.harison@dso.astra.co.id>,
	'Rudi Susanto' <rudi.susanto@rotiku.co.id>
Subject: Claim D001 PT. ROTI
Thread-Topic: Claim D001 PT. ROTI
Thread-Index: AQHce7MoMiTdSvr7BUS2HrcBkT5QlLVEiTjwgBfDLxCAAYkCAIAAEyDg
Date: Thu, 22 Jan 2026 07:23:47 +0000
Message-ID: <TYSPR04MB7764A485FEFAD824B828077F9B97A@TYSPR04MB7764.apcprd04.prod.outlook.com>
References: <9c95cb66447aafa1163d3e2ecebc4326@rotiku.co.id>
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In-Reply-To: <b377a844dbff5fab4f593b4508c531c5@rotiku.co.id>
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 Content preview: Dear Pak Ivan, Sudah saya proses, berikut no. Slip BA nya:
 PND001-0013/26 Best Regards, 
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Dear Pak Ivan,

Sudah saya proses, berikut no. Slip BA nya: PND001-0013/26

Best Regards,

Andhika Wira Pratama
PIC CLAIM HEAD OFFICE
PT. ASTRA INTERNATIONAL DAIHATSU
JL. Selayar Blok D8, Kawasan Industri MM2100
Cibitung, Bekasi 17530
[A red and blue text on a black background AI-generated content may be inc=
orrect.]
From: purchasing@rotiku.co.id <purchasing@rotiku.co.id>
Sent: Thursday, 22 January 2026 13:15
To: Andhika Wira Pratama <andhika.wira@dso.astra.co.id>
Cc: Burhanudin <burhanudin@dso.astra.co.id>; Ali William <ali.william@gmail=
.com>; Jimmie Harison <jimmie.harison@dso.astra.co.id>; 'Rudi Susanto' <rud=
i.susanto@rotiku.co.id>
Subject: Re: Claim D001 PT. ROTI

This message was sent from outside of the organization. Please do not click=
 hyperlinks or open attachments unless you recognize the source of this ema=
il and know the content is safe.

Dear Pak Dhika

Hal : Pengajuan Banding

Berkaitan dengan BA25-00065R , kami ingin mengajukan banding
dikarenakan barang D45286-87609-B00 masih dalam kondisi tersegel
(bersama patahannya), belum dibuka apalagi dipakai.

Diketahui patah (oleh tim kami) pada saat barang di cek, sebelum barang
dijual ke customer.

Demikian pengajuan banding kami sampaikan , agar dapat dipertimbangkan
kembali

Best regards
IVAN
PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL
Mobile: 0813-1124-1034
email : purchasing@rotiku.co.id<mailto:purchasing@rotiku.co.id>

On 2026-01-21 13:48, Andhika Wira Pratama wrote:
> Dear Kang Burhan,
>
> Untuk claim ini di reject oleh ADM dengan reason berikut:
>
> Hai Sahabat,
>
> Berdasarkan hasil investigasi kami didapatkan bahwa:
>
> 1 ) Part dipacking bersama dengan ornament (6 pcs) & PAD ASSY,
> STEERING WHEEL (2 pcs) sehingga potensi kerusakan kecil.
>
> 2 ) Lokasi penyimpanan aman dan tidak berpotensi menyebabkan part
> rusak.
>
> Oleh karena itu, mohon maaf claim ini kami reject.
>
> Best Regards,
>
> _ _
>
> Andhika Wira Pratama
>
> _PIC CLAIM HEAD OFFICE_
>
> PT. ASTRA INTERNATIONAL DAIHATSU
>
> JL. Selayar Blok D8, Kawasan Industri MM2100
>
> Cibitung, Bekasi 17530
>
> From: Andhika Wira Pratama
> Sent: Tuesday, 06 January 2026 10:56
> To: Burhanudin <burhanudin@dso.astra.co.id<mailto:burhanudin@dso.astra.co=
.id>>; 'purchasing@rotiku.co.id'
> <purchasing@rotiku.co.id<mailto:purchasing@rotiku.co.id>>
> Cc: 'Ali William' <ali.william@gmail.com<mailto:ali.william@gmail.com>>; =
Jimmie Harison
> <jimmie.harison@dso.astra.co.id<mailto:jimmie.harison@dso.astra.co.id>>; =
'Rudi Susanto'
> <rudi.susanto@rotiku.co.id<mailto:rudi.susanto@rotiku.co.id>>
> Subject: Claim D001 PT. ROTI
>
> Dear Kang Burhan,
>
> Claim berikut ini sudah di judgement investigasi oleh ADM, silahkan
> kirimkan part dan dokumennya ke gudang HO.
>
> Best Regards,
>
> _ _
>
> Andhika Wira Pratama
>
> _PIC CLAIM HEAD OFFICE_
>
> PT. ASTRA INTERNATIONAL DAIHATSU
>
> JL. Selayar Blok D8, Kawasan Industri MM2100
>
> Cibitung, Bekasi 17530
>
> From: Andhika Wira Pratama
> Sent: Friday, 02 January 2026 13:44
> To: Burhanudin <burhanudin@dso.astra.co.id<mailto:burhanudin@dso.astra.co=
.id>>; purchasing@rotiku.co.id<mailto:purchasing@rotiku.co.id>
> Cc: Ali William <ali.william@gmail.com<mailto:ali.william@gmail.com>>; Ji=
mmie Harison
> <jimmie.harison@dso.astra.co.id<mailto:jimmie.harison@dso.astra.co.id>>; =
'Rudi Susanto'
> <rudi.susanto@rotiku.co.id<mailto:rudi.susanto@rotiku.co.id>>
> Subject: Claim D001 PT. ROTI
>
> Dear Kang Burhan,
>
> Sudah saya proses, berikut No. Slip BA nya: PND001-0002/26
>
> Best Regards,
>
> _ _
>
> Andhika Wira Pratama
>
> _PIC CLAIM HEAD OFFICE_
>
> PT. ASTRA INTERNATIONAL DAIHATSU
>
> JL. Selayar Blok D8, Kawasan Industri MM2100
>
> Cibitung, Bekasi 17530
>
> From: Burhanudin <burhanudin@dso.astra.co.id<mailto:burhanudin@dso.astra.=
co.id>>
> Sent: Friday, 02 January 2026 09:37
> To: purchasing@rotiku.co.id<mailto:purchasing@rotiku.co.id>; Andhika Wira=
 Pratama
> <andhika.wira@dso.astra.co.id<mailto:andhika.wira@dso.astra.co.id>>
> Cc: Ali William <ali.william@gmail.com<mailto:ali.william@gmail.com>>; Ji=
mmie Harison
> <jimmie.harison@dso.astra.co.id<mailto:jimmie.harison@dso.astra.co.id>>; =
'Rudi Susanto'
> <rudi.susanto@rotiku.co.id<mailto:rudi.susanto@rotiku.co.id>>
> Subject: Bls: RETUR : BA25-00065R
>
> Dear bang dhika,
>
> mohon proses pengajuan claim dealer ROTI
>
> _"SALAM SAHABAT"_
>
> Terimakasih untuk perhatian dan kerjasamanya
> Best Regards
>
> B U R H A N
> PartSales DKI
> email : burhanudin@dso.astra.co.id<mailto:burhanudin@dso.astra.co.id>
>
> _"melayani sepenuh hati, memberi yang terbaik"_
>
> -------------------------
>
> Dari: purchasing@rotiku.co.id<mailto:purchasing@rotiku.co.id> <purchasing=
@rotiku.co.id<mailto:purchasing@rotiku.co.id>>
> Dikirim: Senin, 29 Desember 2025 14.45
> Kepada: Burhanudin <burhanudin@dso.astra.co.id<mailto:burhanudin@dso.astr=
a.co.id>>
> Cc: Ali William <ali.william@gmail.com<mailto:ali.william@gmail.com>>; Ji=
mmie Harison
> <jimmie.harison@dso.astra.co.id<mailto:jimmie.harison@dso.astra.co.id>>; =
'Rudi Susanto'
> <rudi.susanto@rotiku.co.id<mailto:rudi.susanto@rotiku.co.id>>
> Subjek: RETUR : BA25-00065R
>
> This message was sent from outside of the organization. Please do not
> click hyperlinks or open attachments unless you recognize the source
> of this email and know the content is safe.
>
> Dear Pak Burhan,
>
> Berikut kami lampirkan BA25-00065R, mohon dapat segera diretur. BA,
> Terlampir
>
> Demikian pengajuan retur ini kami informasikan, agar dapat
> ditindaklanjuti.
> Terima kasih atas bantuannya.
>
> Best Regards
>
> IVAN
> PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL
> Mobile : 0813-1124-1034
> email : purchasing@rotiku.co.id<mailto:purchasing@rotiku.co.id>
>
> PT Astra International Tbk
> Semangat Astra Terpadu Untuk Indonesia
> www.astra.co.id<http://www.astra.co.id> [1]
>
> The information transmitted is intended only for the person or the
> entity to which it is addressed and may contain confidential and/or
> privileged material. If you have received it by mistake please notify
> the sender by return e-mail and delete this message including any of
> its attachments from your system. Any use, review, reliance or
> dissemination of this message in whole or in part is strictly
> prohibited. Please note that e-mails are susceptible to change. The
> views expressed herein do not necessarily represent those of PT Astra
> International Tbk and should not be construed as the views, offers or
> acceptances of PT Astra International Tbk.
>
> Links:
> ------
> [1] https://www.astra.co.id<https://www.astra.co.id>

PT Astra International Tbk
Semangat Astra Terpadu Untuk Indonesia
www.astra.co.id<https://www.astra.co.id/>

The information transmitted is intended only for the person or the entity t=
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of PT Astra International Tbk and should not be construed as the views, off=
ers or acceptances of PT Astra International Tbk.

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Dear Pak =
Ivan,<o:p></o:p>
<o:p>&nbs=
p;</o:p>
Sudah say=
a proses, berikut no. Slip BA nya: PND001-0013/26<o:p></o:p>
<div>
<o:p>&nbsp;</o:p></s=
pan>
Best Regards,<o:p></=
o:p>
<o:p>&nbsp;</o:p>
Andhika Wira Pr=
atama<o:p></o:p>
=
PIC CLAIM HEAD OFFICE<o:p></o:p>
PT. ASTRA INTERNATIONAL DAIHATSU<o:p></o:p>
JL. Selayar Blok D8, Kawasan Industri MM2100<o:p></o:p></span=
>
Cibitung, Bekasi 17530<o:p></o:p>
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0cm 0cm">
From: =
purchasing@rotiku.co.id &lt;purchasing@rotiku.co.id&gt;
 
Sent: Thursday, 22 January 2026 13:15 
To: Andhika Wira Pratama &lt;andhika.wira@dso.astra.co.id&gt; 
Cc: Burhanudin &lt;burhanudin@dso.astra.co.id&gt;; Ali William &lt;a=
li.william@gmail.com&gt;; Jimmie Harison &lt;jimmie.harison@dso.astra.co.id=
&gt;; 'Rudi Susanto' &lt;rudi.susanto@rotiku.co.id&gt; 
Subject: Re: Claim D001 PT. ROTI<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
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<tr>
<td style=3D"background:#FFB900;padding:5.0pt 2.0pt 5.0pt 2.0pt"></td>
<td width=3D"100%" style=3D"width:100.0%;background:#FFF8E5;padding:5.0pt 4=
.0pt 5.0pt 12.0pt">
<div>
<p class=3D"MsoNormal" style=3D"mso-element:frame;mso-element-frame-hspace:=
2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-el=
ement-anchor-horizontal:column;mso-height-rule:exactly">
This message was sent from ou=
tside of the organization. Please do not click hyperlinks or open attachmen=
ts unless you recognize the source of this email and know the content is sa=
fe.<o:p></o:p>
</div>
</td>
</tr>
</tbody>
</table>
<o:p>&nbsp;</o:p>
<div>
Dear Pak Dhika 
 
Hal : Pengajuan Banding 
 
 
Berkaitan dengan BA25-00065R , kami ingin mengajukan banding 
dikarenakan barang D45286-87609-B00 masih dalam kondisi tersegel 
(bersama patahannya), belum dibuka apalagi dipakai. 
 
Diketahui patah (oleh tim kami) pada saat barang di cek, sebelum barang <br=
>
dijual ke customer. 
 
Demikian pengajuan banding kami sampaikan , agar dapat dipertimbangkan 
kembali 
 
Best regards 
IVAN 
PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL 
Mobile: 0813-1124-1034 
email : <a href=3D"mailto:purchasing@rotiku.co.id">purchasing@rotiku.co.id<=
/a> 
 
 
On 2026-01-21 13:48, Andhika Wira Pratama wrote: 
&gt; Dear Kang Burhan, 
&gt; 
&gt; Untuk claim ini di reject oleh ADM dengan reason berikut: 
&gt; 
&gt; Hai Sahabat, 
&gt; 
&gt; Berdasarkan hasil investigasi kami didapatkan bahwa: 
&gt; 
&gt; 1 ) Part dipacking bersama dengan ornament (6 pcs) &amp; PAD ASSY, 
&gt; STEERING WHEEL (2 pcs) sehingga potensi kerusakan kecil. 
&gt; 
&gt; 2 ) Lokasi penyimpanan aman dan tidak berpotensi menyebabkan part 
&gt; rusak. 
&gt; 
&gt; Oleh karena itu, mohon maaf claim ini kami reject. 
&gt; 
&gt; Best Regards, 
&gt; 
&gt; _ _ 
&gt; 
&gt; Andhika Wira Pratama 
&gt; 
&gt; _PIC CLAIM HEAD OFFICE_ 
&gt; 
&gt; PT. ASTRA INTERNATIONAL DAIHATSU 
&gt; 
&gt; JL. Selayar Blok D8, Kawasan Industri MM2100 
&gt; 
&gt; Cibitung, Bekasi 17530 
&gt; 
&gt; From: Andhika Wira Pratama 
&gt; Sent: Tuesday, 06 January 2026 10:56 
&gt; To: Burhanudin &lt;<a href=3D"mailto:burhanudin@dso.astra.co.id">burha=
nudin@dso.astra.co.id</a>&gt;; 'purchasing@rotiku.co.id' 
&gt; &lt;<a href=3D"mailto:purchasing@rotiku.co.id">purchasing@rotiku.co.id=
</a>&gt; 
&gt; Cc: 'Ali William' &lt;<a href=3D"mailto:ali.william@gmail.com">ali.wil=
liam@gmail.com</a>&gt;; Jimmie Harison 
&gt; &lt;<a href=3D"mailto:jimmie.harison@dso.astra.co.id">jimmie.harison@d=
so.astra.co.id</a>&gt;; 'Rudi Susanto' 
&gt; &lt;<a href=3D"mailto:rudi.susanto@rotiku.co.id">rudi.susanto@rotiku.c=
o.id</a>&gt; 
&gt; Subject: Claim D001 PT. ROTI 
&gt; 
&gt; Dear Kang Burhan, 
&gt; 
&gt; Claim berikut ini sudah di judgement investigasi oleh ADM, silahkan<br=
>
&gt; kirimkan part dan dokumennya ke gudang HO. 
&gt; 
&gt; Best Regards, 
&gt; 
&gt; _ _ 
&gt; 
&gt; Andhika Wira Pratama 
&gt; 
&gt; _PIC CLAIM HEAD OFFICE_ 
&gt; 
&gt; PT. ASTRA INTERNATIONAL DAIHATSU 
&gt; 
&gt; JL. Selayar Blok D8, Kawasan Industri MM2100 
&gt; 
&gt; Cibitung, Bekasi 17530 
&gt; 
&gt; From: Andhika Wira Pratama 
&gt; Sent: Friday, 02 January 2026 13:44 
&gt; To: Burhanudin &lt;<a href=3D"mailto:burhanudin@dso.astra.co.id">burha=
nudin@dso.astra.co.id</a>&gt;;
<a href=3D"mailto:purchasing@rotiku.co.id">purchasing@rotiku.co.id</a> 
&gt; Cc: Ali William &lt;<a href=3D"mailto:ali.william@gmail.com">ali.willi=
am@gmail.com</a>&gt;; Jimmie Harison 
&gt; &lt;<a href=3D"mailto:jimmie.harison@dso.astra.co.id">jimmie.harison@d=
so.astra.co.id</a>&gt;; 'Rudi Susanto' 
&gt; &lt;<a href=3D"mailto:rudi.susanto@rotiku.co.id">rudi.susanto@rotiku.c=
o.id</a>&gt; 
&gt; Subject: Claim D001 PT. ROTI 
&gt; 
&gt; Dear Kang Burhan, 
&gt; 
&gt; Sudah saya proses, berikut No. Slip BA nya: PND001-0002/26 
&gt; 
&gt; Best Regards, 
&gt; 
&gt; _ _ 
&gt; 
&gt; Andhika Wira Pratama 
&gt; 
&gt; _PIC CLAIM HEAD OFFICE_ 
&gt; 
&gt; PT. ASTRA INTERNATIONAL DAIHATSU 
&gt; 
&gt; JL. Selayar Blok D8, Kawasan Industri MM2100 
&gt; 
&gt; Cibitung, Bekasi 17530 
&gt; 
&gt; From: Burhanudin &lt;<a href=3D"mailto:burhanudin@dso.astra.co.id">bur=
hanudin@dso.astra.co.id</a>&gt; 
&gt; Sent: Friday, 02 January 2026 09:37 
&gt; To: <a href=3D"mailto:purchasing@rotiku.co.id">purchasing@rotiku.co.id=
</a>; Andhika Wira Pratama 
&gt; &lt;<a href=3D"mailto:andhika.wira@dso.astra.co.id">andhika.wira@dso.a=
stra.co.id</a>&gt; 
&gt; Cc: Ali William &lt;<a href=3D"mailto:ali.william@gmail.com">ali.willi=
am@gmail.com</a>&gt;; Jimmie Harison 
&gt; &lt;<a href=3D"mailto:jimmie.harison@dso.astra.co.id">jimmie.harison@d=
so.astra.co.id</a>&gt;; 'Rudi Susanto' 
&gt; &lt;<a href=3D"mailto:rudi.susanto@rotiku.co.id">rudi.susanto@rotiku.c=
o.id</a>&gt; 
&gt; Subject: Bls: RETUR : BA25-00065R 
&gt; 
&gt; Dear bang dhika, 
&gt; 
&gt; mohon proses pengajuan claim dealer ROTI 
&gt; 
&gt; _&quot;SALAM SAHABAT&quot;_ 
&gt; 
&gt; Terimakasih untuk perhatian dan kerjasamanya 
&gt; Best Regards 
&gt; 
&gt; B U R H A N 
&gt; PartSales DKI 
&gt; email : <a href=3D"mailto:burhanudin@dso.astra.co.id">burhanudin@dso.a=
stra.co.id</a> 
&gt; 
&gt; _&quot;melayani sepenuh hati, memberi yang terbaik&quot;_ 
&gt; 
&gt; ------------------------- 
&gt; 
&gt; Dari: <a href=3D"mailto:purchasing@rotiku.co.id">purchasing@rotiku.co.=
id</a> &lt;<a href=3D"mailto:purchasing@rotiku.co.id">purchasing@rotiku.co.=
id</a>&gt; 
&gt; Dikirim: Senin, 29 Desember 2025 14.45 
&gt; Kepada: Burhanudin &lt;<a href=3D"mailto:burhanudin@dso.astra.co.id">b=
urhanudin@dso.astra.co.id</a>&gt; 
&gt; Cc: Ali William &lt;<a href=3D"mailto:ali.william@gmail.com">ali.willi=
am@gmail.com</a>&gt;; Jimmie Harison 
&gt; &lt;<a href=3D"mailto:jimmie.harison@dso.astra.co.id">jimmie.harison@d=
so.astra.co.id</a>&gt;; 'Rudi Susanto' 
&gt; &lt;<a href=3D"mailto:rudi.susanto@rotiku.co.id">rudi.susanto@rotiku.c=
o.id</a>&gt; 
&gt; Subjek: RETUR : BA25-00065R 
&gt; 
&gt; This message was sent from outside of the organization. Please do not<=
br>
&gt; click hyperlinks or open attachments unless you recognize the source<b=
r>
&gt; of this email and know the content is safe. 
&gt; 
&gt; Dear Pak Burhan, 
&gt; 
&gt; Berikut kami lampirkan BA25-00065R, mohon dapat segera diretur. BA,<br=
>
&gt; Terlampir 
&gt; 
&gt; Demikian pengajuan retur ini kami informasikan, agar dapat 
&gt; ditindaklanjuti. 
&gt; Terima kasih atas bantuannya. 
&gt; 
&gt; Best Regards 
&gt; 
&gt; IVAN 
&gt; PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL 
&gt; Mobile : 0813-1124-1034 
&gt; email : <a href=3D"mailto:purchasing@rotiku.co.id">purchasing@rotiku.c=
o.id</a> 
&gt; 
&gt; PT Astra International Tbk 
&gt; Semangat Astra Terpadu Untuk Indonesia 
&gt; <a href=3D"http://www.astra.co.id">
www.astra.co.id</a> [1] 
&gt; 
&gt; The information transmitted is intended only for the person or the 
&gt; entity to which it is addressed and may contain confidential and/or<br=
>
&gt; privileged material. If you have received it by mistake please notify<=
br>
&gt; the sender by return e-mail and delete this message including any of<b=
r>
&gt; its attachments from your system. Any use, review, reliance or 
&gt; dissemination of this message in whole or in part is strictly 
&gt; prohibited. Please note that e-mails are susceptible to change. The<br=
>
&gt; views expressed herein do not necessarily represent those of PT Astra<=
br>
&gt; International Tbk and should not be construed as the views, offers or<=
br>
&gt; acceptances of PT Astra International Tbk. 
&gt; 
&gt; Links: 
&gt; ------ 
&gt; [1] <a href=3D"https://www.astra.co.id">
https://www.astra.co.id</a><o:p></o:p>
</div>
</div>
PT Astra International Tbk 
Semangat Astra Terpadu Untuk Indonesia 
<a href=3D"https://www.astra.co.id/">www.astra.co.id</a>
The information transmitted is intended=
 only for the person or the entity to which it is addressed and may contain=
 confidential and/or privileged material. If you have received it by mistak=
e please notify the sender by return
 e-mail and delete this message including any of its attachments from your =
system. Any use, review, reliance or dissemination of this message in whole=
 or in part is strictly prohibited. Please note that e-mails are susceptibl=
e to change. The views expressed
 herein do not necessarily represent those of PT Astra International Tbk an=
d should not be construed as the views, offers or acceptances of PT Astra I=
nternational Tbk.
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