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Envelope-to: ecommerce@rotiku.co.id
Delivery-date: Mon, 09 Mar 2026 14:14:15 +0700
Date: Mon, 9 Mar 2026 15:13:10 +0800 (CST)
From: Lazada Indonesia Partner Support <PartnerID@care.lazada.com>
To: ecommerce@rotiku.co.id
Message-ID: <562eefdb0ab2887b4cd4e8f69f868e00.1773040390632.xmail@xspace.com>
References: <xmail>##@@!2500000188465170##@@&
Subject: Topik: Permasalahan Anda Telah Diselesaikan - 2500000188465170 |
 Lazada
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<div class=3D"aidc-split" style=3D"clear: both;">
 <div class=3D"lake-content" typography=3D"classic">
  <p id=3D"u889f853a" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;">H=
ai Rotiku Sparepart Original,</p>
  <p id=3D"u72886d91" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;"><=
/p>
  <p id=3D"u86c28783" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;">T=
erima kasih telah menghubungi kami dan saya senang bisa membantu Anda hari =
ini. Email ini berisi tentang keluhan Anda <span class=3D"ne-text" style=3D=
"color: rgb(138, 143, 141);">
    <masukkan ringkasan=3D"" keluhan=3D""></masukkan></span> dengan rincian=
 berikut di bawah ini:</p>
  <ul class=3D"ne-ul" style=3D"margin: 0px; padding-left: 23px;">
   <li id=3D"u9e0b0a57" data-lake-index-type=3D"0">Nomor Pesanan:2681619758=
533395</li>
   <li id=3D"u3b2a454c" data-lake-index-type=3D"0">ID Barang: <span class=
=3D"ne-text" style=3D"color: rgb(138, 143, 141);">2681619758633395</span></=
li>
   <li id=3D"u4c288e3b" data-lake-index-type=3D"0">SKU: <span class=3D"ne-t=
ext" style=3D"color: rgb(138, 143, 141);">6293750138_ID-11965730104</span><=
/li>
   <li id=3D"u2662f93f" data-lake-index-type=3D"0">Nama Barang:OLI MESIN DA=
IHATSU 10W-40 SN 3,5 LITER GENUINE D08811-K9035-001</li>
  </ul>
  <p id=3D"u1a3cdc40" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;"><=
/p>
  <p id=3D"u9e5b47a3" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;">M=
enanggapi kekhawatiran Anda, ini/ini adalah tindakan yang diberikan 1.&nbsp=
;Pengajuan&nbsp;pengembalian&nbsp;dengan&nbsp;alasan&nbsp;berubah&nbsp;piki=
ran&nbsp;hanya&nbsp;terdapat&nbsp;2&nbsp;pilihan.<br><br>2.&nbsp;Apabila&nb=
sp;penjual&nbsp;ingin&nbsp;menyanggah&nbsp;penjual&nbsp;bisa&nbsp;memilih&n=
bsp;Pengembalian&nbsp;&amp;&nbsp;pengembalian&nbsp;dana.<br><br>3.&nbsp;Ket=
ika&nbsp;penjual&nbsp;memilih&nbsp;pengembalian&nbsp;barang&nbsp;dan&nbsp;p=
engembalian&nbsp;dana&nbsp;maka&nbsp;alurnya,&nbsp;pembeli&nbsp;harus&nbsp;=
mengirimkan&nbsp;barangnya&nbsp;kembali&nbsp;ke&nbsp;penjual,&nbsp;lalu&nbs=
p;ketika&nbsp;peenjual&nbsp;menerima&nbsp;apaket&nbsp;returnya&nbsp;penjual=
&nbsp;dapat&nbsp;langsung&nbsp;membuat&nbsp;video&nbsp;Unboxing.<br><br>4.&=
nbsp;Apabila&nbsp;pesanan&nbsp;retur&nbsp;tersebut&nbsp;rusak,&nbsp;hilang,=
&nbsp;ditukar,&nbsp;atau&nbsp;kurang&nbsp;dapat&nbsp;langsung&nbsp;menaggap=
i&nbsp;dihalaman&nbsp;Pengembalian&nbsp;di&nbsp;Seller&nbsp;Center,&nbsp;Kl=
aim&nbsp;atau&nbsp;sanggahan&nbsp;hanya&nbsp;bisa&nbsp;dilakukan&nbsp;selam=
a&nbsp;proses&nbsp;sengketa&nbsp;masih&nbsp;berlangsung.&nbsp;Ketika&nbsp;m=
enanggapi&nbsp;dan&nbsp;menyanggah&nbsp;kakak&nbsp;bisa&nbsp;melampirkan&nb=
sp;video&nbsp;unboxing&nbsp;dan&nbsp;pengemasan.</p>
  <p id=3D"u9e5b47a3" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;"><=
br></p>
  <p id=3D"u154603b2" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;"><=
/p>
  <p id=3D"u9cdea029" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;">U=
ntuk referensi di masa mendatang, Anda juga dapat memeriksa dan memantau st=
atus kasus Anda melalui aplikasi seluler dan Situs Web melalui "<a href=3D"=
https://sellercenter.lazada.co.id/seller/helpcenter/mycase/case-overview/?a=
ppId=3D40" data-href=3D"https://sellercenter.lazada.co.id/seller/helpcenter=
/mycase/case-overview/?appId=3D40" target=3D"_blank" class=3D"ne-link">Kasu=
s Saya</a>" di Pusat Bantuan.</p>
  <p id=3D"u9cdea029" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;"><=
br></p>
  <p id=3D"uaeb29b39" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;"><=
/p>
  <p id=3D"u34f74e77" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;">U=
ntuk mengetahui informasi lebih lanjut tentang Lazada, silakan kunjungi <a =
href=3D"https://sellercenter.lazada.co.id/helpcenter/s/faq" data-href=3D"ht=
tps://sellercenter.lazada.co.id/helpcenter/s/faq" target=3D"_blank" class=
=3D"ne-link">Pusat Bantuan</a> kami. Jika Anda memiliki pertanyaan, jangan =
ragu untuk <a href=3D"https://psc-alimebot.lazada.co.id/intl/index.htm?from=
=3D4pn5phnyvl&amp;hcSessionId=3D43da80870c054a38a29203cdd075537f&amp;m_stat=
ion=3Dfaq" data-href=3D"https://psc-alimebot.lazada.co.id/intl/index.htm?fr=
om=3D4pn5phnyvl&amp;hcSessionId=3D43da80870c054a38a29203cdd075537f&amp;m_st=
ation=3Dfaq" target=3D"_blank" class=3D"ne-link">menghubungi kami</a> kemba=
li.</p>
  <p id=3D"u34f74e77" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;"><=
br></p>
  <p id=3D"u1d9a6d6c" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;"><=
/p>
  <p id=3D"u84c7455a" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;">H=
ormat kami,</p>
  <p id=3D"u7aeebf66" class=3D"ne-p" style=3D"color: rgb(0, 0, 0); font-fam=
ily: Tahoma, Arial, STHeiti, SimSun; font-size: 14px; font-style: normal; f=
ont-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;=
 text-align: start; text-indent: 0px; text-transform: none; widows: 2; back=
ground-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-=
decoration-style: initial; text-decoration-color: initial; margin: 0px; pad=
ding: 0px;">Layanan Pelanggan Lazada</p>
  <p id=3D"u7aeebf66" class=3D"ne-p" style=3D"color: rgb(0, 0, 0); font-fam=
ily: Tahoma, Arial, STHeiti, SimSun; font-size: 14px; font-style: normal; f=
ont-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;=
 text-align: start; text-indent: 0px; text-transform: none; widows: 2; back=
ground-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-=
decoration-style: initial; text-decoration-color: initial; margin: 0px; pad=
ding: 0px;"><br></p>
  <p id=3D"u7aeebf66" class=3D"ne-p" style=3D"color: rgb(0, 0, 0); font-fam=
ily: Tahoma, Arial, STHeiti, SimSun; font-size: 14px; font-style: normal; f=
ont-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;=
 text-align: start; text-indent: 0px; text-transform: none; widows: 2; back=
ground-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-=
decoration-style: initial; text-decoration-color: initial; margin: 0px; pad=
ding: 0px;"><a href=3D"https://sellercenter.lazada.co.id/seller/helpcenter/=
mycase/case-overview/?appId=3D40" target=3D"_blank"><img src=3D"https://int=
ranetproxy.alipay.com/skylark/lark/0/2025/png/139757127/1744198245544-da8e2=
617-a1a6-4ff3-9c5b-19af2d2c2558.png?x-oss-process=3Dimage%2Fformat%2Cwebp" =
alt=3D"ID.png" style=3D"margin: 0px; padding: 0px; border: 0px; outline: 0p=
x;"></a></p>
  <p id=3D"uc5a4331a" class=3D"ne-p" style=3D"margin: 0px; padding: 0px;"><=
br></p>
 </div>
</div>
<p></p>
<div>
 <strong>Chat History:</strong>
</div>
<div>
 <hr style=3D" height:2px;border:none;border-top:2px dotted #185598;">
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Rotiku Spar=
epart Original</span><span style=3D"color:gray">(2026-03-09 14:46:02)</span=
>
 </div>
 <div>
  hallo ak=20
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Grace</span=
><span style=3D"color:gray">(2026-03-09 14:46:05)</span>
 </div>
 <div>
  Hai Kak, selamat datang di layanan live chat Partner Support Center Lazad=
a Indonesia. Dengan aku Grace yang akan bantu Kakak hari ini, sebelumnya de=
ngan Kakak siapa aku terhubung?
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Rotiku Spar=
epart Original</span><span style=3D"color:gray">(2026-03-09 14:46:08)</span=
>
 </div>
 <div>
  <img src=3D"https://aidc-alime-customer-upload-lzd.oss-accelerate.aliyunc=
s.com/customer-upload/1773038768308_135a6598f4eb407f927f66c5a7b6c763.png?Ex=
pires=3D1773043990&amp;OSSAccessKeyId=3DLTAI5tKqmVooDkV1mZaWxDy9&amp;Signat=
ure=3DLjBtz%2Bc10tk7XCBx%2FYeA1%2BAUZyQ%3D">
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Rotiku Spar=
epart Original</span><span style=3D"color:gray">(2026-03-09 14:46:12)</span=
>
 </div>
 <div>
  <img src=3D"https://aidc-alime-customer-upload-lzd.oss-accelerate.aliyunc=
s.com/customer-upload/1773038771918_36239ace6fd941c3b59ade56106ff470.png?Ex=
pires=3D1773043990&amp;OSSAccessKeyId=3DLTAI5tKqmVooDkV1mZaWxDy9&amp;Signat=
ure=3DAKqRtIVulFoUybeFpHQ6Xh8x8is%3D">
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Rotiku Spar=
epart Original</span><span style=3D"color:gray">(2026-03-09 14:46:22)</span=
>
 </div>
 <div>
  ini csutomer mengajukan retur berubah fikiran=20
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Rotiku Spar=
epart Original</span><span style=3D"color:gray">(2026-03-09 14:46:45)</span=
>
 </div>
 <div>
  tidak ada video unbpxing=20
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Rotiku Spar=
epart Original</span><span style=3D"color:gray">(2026-03-09 14:46:58)</span=
>
 </div>
 <div>
  ini kami takut paket kami di tukar atau di kembalikan ddalam keadaan rusa=
k=20
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Grace</span=
><span style=3D"color:gray">(2026-03-09 14:47:23)</span>
 </div>
 <div>
  Baik Kakak, aku memahami kendala Kakak mengenai pengembalian. Aku bantu l=
akukan pengecekan, mohon ditunggu.
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Rotiku Spar=
epart Original</span><span style=3D"color:gray">(2026-03-09 14:47:29)</span=
>
 </div>
 <div>
  krna retur lazada itu sangat ribet jika barang yang seller terima rusak k=
ak harus ada surat dll
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Rotiku Spar=
epart Original</span><span style=3D"color:gray">(2026-03-09 14:47:42)</span=
>
 </div>
 <div>
  jadi kami menolak komlain ini karna customer tidak ada video unbpxing=20
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Rotiku Spar=
epart Original</span><span style=3D"color:gray">(2026-03-09 14:48:11)</span=
>
 </div>
 <div>
  no pesanan : v
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Rotiku Spar=
epart Original</span><span style=3D"color:gray">(2026-03-09 14:48:13)</span=
>
 </div>
 <div>
  2681619758533395
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Grace</span=
><span style=3D"color:gray">(2026-03-09 14:48:42)</span>
 </div>
 <div>
  Ijin melakukan pengecekan kakak
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Rotiku Spar=
epart Original</span><span style=3D"color:gray">(2026-03-09 14:51:09)</span=
>
 </div>
 <div>
  oke
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Grace</span=
><span style=3D"color:gray">(2026-03-09 14:53:53)</span>
 </div>
 <div>
  Saat ini, aku masih membutuhkan waktu untuk melakukan pengecekan. Mohon k=
esediaannya untuk menunggu kembali ya, Kak
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Grace</span=
><span style=3D"color:gray">(2026-03-09 14:54:28)</span>
 </div>
 <div>
  Terima kasih sudah menunggu ya kak akan dijelaskan beberapa poin ya ka=20
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Rotiku Spar=
epart Original</span><span style=3D"color:gray">(2026-03-09 14:55:07)</span=
>
 </div>
 <div>
  oke kak=20
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Grace</span=
><span style=3D"color:gray">(2026-03-09 14:59:09)</span>
 </div>
 <div>
  1. Pengajuan pengembalian dengan alasan berubah pikiran hanya terdapat 2 =
pilihan. 2. Apabila penjual ingin menyanggah penjual bisa memilih Pengembal=
ian &amp; pengembalian dana. 3. Ketika penjual memilih pengembalian barang =
dan pengembalian dana maka alurnya, pembeli harus mengirimkan barangnya kem=
bali ke penjual, lalu ketika peenjual menerima apaket returnya penjual dapa=
t langsung membuat video Unboxing. 4. Apabila pesanan retur tersebut rusak,=
 hilang, ditukar, atau kurang dapat langsung menaggapi dihalaman Pengembali=
an di Seller Center, Klaim atau sanggahan hanya bisa dilakukan selama prose=
s sengketa masih berlangsung
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Grace</span=
><span style=3D"color:gray">(2026-03-09 14:59:14)</span>
 </div>
 <div>
  Sebagai tambahan informasi Kakak dapat klik link Seller Center berikut ht=
tps://sellercenter.lazada.co.id/helpcenter/s/faq/knowledge?categoryId=3D100=
0028302&amp;m_station=3Dfaq&amp;questionId=3D1000149170
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Grace</span=
><span style=3D"color:gray">(2026-03-09 14:59:16)</span>
 </div>
 <div>
  Ada hal lain yang dapat aku bantu Kak?=20
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Grace</span=
><span style=3D"color:gray">(2026-03-09 15:02:15)</span>
 </div>
 <div>
  Ketika menanggapi dan menyanggah kakak bisa melampirkan video unboxing da=
n pengemasan kak
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Grace</span=
><span style=3D"color:gray">(2026-03-09 15:10:37)</span>
 </div>
 <div>
  Sebagai tambahan informasi Kakak dapat klik link Seller Center berikut ht=
tps://sellercenter.lazada.co.id/helpcenter/s/faq/knowledge?categoryId=3D100=
0028302&amp;m_station=3Dfaq&amp;questionId=3D1000149170
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Grace</span=
><span style=3D"color:gray">(2026-03-09 15:10:38)</span>
 </div>
 <div>
  Ada hal lain yang dapat aku bantu Kak?=20
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">=E6=96=AD=
=E7=BA=BF=E6=9C=BA=E5=99=A8=E4=BA=BA</span><span style=3D"color:gray">(2026=
-03-09 15:11:25)</span>
 </div>
 <div>
  Hai! Sudah 2 menit sejak tanggapan terakhir. Apakah Kakak masih terhubung=
? Aku siap membantu jika ada pertanyaan lainnya. Apabila tidak ada respon d=
ari Kakak, chat akan berakhir otomatis dalam 5 menit kedepan.
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">Grace</span=
><span style=3D"color:gray">(2026-03-09 15:11:26)</span>
 </div>
 <div>
  Baik Kak Rotiku Sparepart Original, sebelum mengakhiri sesi chat, akan ak=
u bantu rangkum kembali perbincangan kita yah Kak terkait pengembalian dan =
aku bantu infokan 1. Pengajuan pengembalian dengan alasan berubah pikiran h=
anya terdapat 2 pilihan. 2. Apabila penjual ingin menyanggah penjual bisa m=
emilih Pengembalian &amp; pengembalian dana. 3. Ketika penjual memilih peng=
embalian barang dan pengembalian dana maka alurnya, pembeli harus mengirimk=
an barangnya kembali ke penjual, lalu ketika peenjual menerima apaket retur=
nya penjual dapat langsung membuat video Unboxing. 4. Apabila pesanan retur=
 tersebut rusak, hilang, ditukar, atau kurang dapat langsung menaggapi diha=
laman Pengembalian di Seller Center, Klaim atau sanggahan hanya bisa dilaku=
kan selama proses sengketa masih berlangsung
 </div>
</div>
<div>
 <div>
  <span style=3D"color:#ff5300;font-size:10px;font-weight:bold">=E6=96=AD=
=E7=BA=BF=E6=9C=BA=E5=99=A8=E4=BA=BA</span><span style=3D"color:gray">(2026=
-03-09 15:12:26)</span>
 </div>
 <div>
  Hi Kak, karena tidak ada respon, dalam 1 menit ke depan chat ini akan ter=
putus otomatis ya. Beritahu aku jika ada hal lain yang bisa aku bantu hari =
ini.
 </div>
</div>
<p></p>
<p style=3D"display: none;">Thank you for your consultation. Your current S=
ervice No. is:#CaseNo:2500000188465170#</p>
<p style=3D"display:none"><img width=3D"1px" height=3D"1px" src=3D"https://=
global-alimelog.alimebot.com/tracker.gif?biz=3DalimeGlobal-email&amp;emailI=
d=3D562eefdb0ab2887b4cd4e8f69f868e00"></p>
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