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Date: Thu, 15 Jan 2026 08:28:10 +0700
From: purchasing@rotiku.co.id
To: Andhika Wira Pratama <andhika.wira@dso.astra.co.id>
Cc: Burhanudin <burhanudin@dso.astra.co.id>, ivan fadilah
 <ivanfadil0411@gmail.com>, William Ali <ali.william@gmail.com>, Jimmie
 Harison <jimmie.harison@dso.astra.co.id>, rudi.susanto@rotiku.co.id
Subject: Re: Claim D001 PT. ROTI (Banding PND001-0262/25)
In-Reply-To: <TYSPR04MB7764AE30931AAFB9E272BAD29B8CA@TYSPR04MB7764.apcprd04.prod.outlook.com>
References: <CAPGpWpb01g_8JCoQiMx2ZUrcdxc5sfPyQ3tpAYeiS2ENDgfN9Q@mail.gmail.com>
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 <794babe54aaecfe7bd1917bcc8fbf791@rotiku.co.id>
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Dear Pak Dhika

Noted,
Terima kasih atas info & bantuaannya.

Best Regards
IVAN
PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL

On 2026-01-15 08:21, Andhika Wira Pratama wrote:
> Dear Pak Ivan,
> 
> Claim berikut ini sudah di judgement investigasi oleh ADM, silahkan
> kirimkan dokumennya ke gudang HO.
> 
> Best Regards,
> 
> _ _
> 
> Andhika Wira Pratama
> 
> _PIC CLAIM HEAD OFFICE_
> 
> PT. ASTRA INTERNATIONAL DAIHATSU
> 
> JL. Selayar Blok D8, Kawasan Industri MM2100
> 
> Cibitung, Bekasi 17530
> 
> From: Andhika Wira Pratama
> Sent: Tuesday, 13 January 2026 13:17
> To: 'purchasing@rotiku.co.id' <purchasing@rotiku.co.id>
> Cc: Burhanudin <burhanudin@dso.astra.co.id>; ivan fadilah
> <ivanfadil0411@gmail.com>; William Ali <ali.william@gmail.com>; Jimmie
> Harison <jimmie.harison@dso.astra.co.id>; rudi.susanto@rotiku.co.id
> Subject: Claim D001 PT. ROTI (Banding PND001-0262/25)
> 
> Dear Pak Ivan,
> 
> Sudah saya proses, berikut no. Slip BA nya: PND001-0008/26
> 
> Best Regards,
> 
> _ _
> 
> Andhika Wira Pratama
> 
> _PIC CLAIM HEAD OFFICE_
> 
> PT. ASTRA INTERNATIONAL DAIHATSU
> 
> JL. Selayar Blok D8, Kawasan Industri MM2100
> 
> Cibitung, Bekasi 17530
> 
> From: purchasing@rotiku.co.id <purchasing@rotiku.co.id>
> Sent: Tuesday, 13 January 2026 12:02
> To: Andhika Wira Pratama <andhika.wira@dso.astra.co.id>
> Cc: Burhanudin <burhanudin@dso.astra.co.id>; ivan fadilah
> <ivanfadil0411@gmail.com>; William Ali <ali.william@gmail.com>; Jimmie
> Harison <jimmie.harison@dso.astra.co.id>; rudi.susanto@rotiku.co.id
> Subject: Re: Claim D001 PT. ROTI
> 
>  This message was sent from outside of the organization. Please do not
> click hyperlinks or open attachments unless you recognize the source
> of this email and know the content is safe.
> 
> Dear Pak Dhika
> cc. Pak Burhan
> 
> Hal: Pengajuan Banding
> 
> Berkenan dengan case ini, saat hal ini terjadi (pd tgl 24 Des 2025),
> saya langsung memberikan informasi via email dan WA pada hari yg
> bersamaan.
> 
> Case ini sudah sangat clear terdeteksi (di awal) oleh tim WH kami,
> dimana pada pesan WA sy kirimkan juga video-nya kepada Pak Burhan.
> 
> Untuk itu kami mengajukan Banding, dengan harapan bisa dievalusi
> kembali.
> 
> Demikian yang dapat saya sampaikan. Terima kasih atas segenap
> perhatian
> & kerjasamanya
> 
> Best regards
> 
> IVAN
> PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL
> Mobile : 0813-1124-1034
> email : purchasing@rotiku.co.id
> 
> On 2026-01-13 10:15, Andhika Wira Pratama wrote:
>> Dear Kang Burhan,
>> 
>> Untuk claim ini di reject oleh ADM dengan reason berikut:
>> 
>> Hai Sahabat,
>> 
>> Berdasarkan hasil investigasi:
>> 
>> 1) Stok di SAP tercatat 196, sedangkan stok fisik 191.
>> 
>> 2) Part dipacking menggunakan DPM-DS10 dengan qty 5 pcs/dus.
>> 
>> 3) Tidak ditemukan koreksi baik melalui RF maupun input manual via
>> SAP, sehingga kemungkinan kurang sangat kecil.
>> 
>> Oleh karena itu mohon maaf claim ini kami reject.
>> 
>> Terima Kasih
>> 
>> Best Regards
>> 
>> _ _
>> 
>> Andhika Wira Pratama
>> 
>> _PIC CLAIM HEAD OFFICE_
>> 
>> PT. ASTRA INTERNATIONAL DAIHATSU
>> 
>> JL. Selayar Blok D8, Kawasan Industri MM2100
>> 
>> Cibitung, Bekasi 17530
>> 
>> From: Andhika Wira Pratama
>> Sent: Tuesday, 06 January 2026 10:44
>> To: Burhanudin <burhanudin@dso.astra.co.id>; 'ivan fadilah'
>> <ivanfadil0411@gmail.com>
>> Cc: 'William Ali' <ali.william@gmail.com>; Jimmie Harison
>> <jimmie.harison@dso.astra.co.id>; 'ROTI - PURCHASING'
>> <purchasing@rotiku.co.id>; 'rudi.susanto@rotiku.co.id'
>> <rudi.susanto@rotiku.co.id>
>> Subject: Claim D001 PT. ROTI
>> 
>> Dear Kang Burhan,
>> 
>> Claim berikut ini sudah di judgement investigasi oleh ADM, silahkan
>> kirimkan part dan dokumennya ke gudang HO.
>> 
>> Best Regards,
>> 
>> _ _
>> 
>> Andhika Wira Pratama
>> 
>> _PIC CLAIM HEAD OFFICE_
>> 
>> PT. ASTRA INTERNATIONAL DAIHATSU
>> 
>> JL. Selayar Blok D8, Kawasan Industri MM2100
>> 
>> Cibitung, Bekasi 17530
>> 
>> From: Andhika Wira Pratama
>> Sent: Monday, 29 December 2025 09:26
>> To: Burhanudin <burhanudin@dso.astra.co.id>; ivan fadilah
>> <ivanfadil0411@gmail.com>
>> Cc: William Ali <ali.william@gmail.com>; Jimmie Harison
>> <jimmie.harison@dso.astra.co.id>; ROTI - PURCHASING
>> <purchasing@rotiku.co.id>; rudi.susanto@rotiku.co.id
>> Subject: Claim D001 PT. ROTI
>> 
>> Dear Kang Burhan,
>> 
>> Sudah saya proses, berikut No Slip BA nya: PND001-0262/25
>> 
>> Best Regards,
>> 
>> _ _
>> 
>> Andhika Wira Pratama
>> 
>> _PIC CLAIM HEAD OFFICE_
>> 
>> PT. ASTRA INTERNATIONAL DAIHATSU
>> 
>> JL. Selayar Blok D8, Kawasan Industri MM2100
>> 
>> Cibitung, Bekasi 17530
>> 
>> From: Burhanudin <burhanudin@dso.astra.co.id>
>> Sent: Friday, 26 December 2025 16:48
>> To: ivan fadilah <ivanfadil0411@gmail.com>; Andhika Wira Pratama
>> <andhika.wira@dso.astra.co.id>
>> Cc: William Ali <ali.william@gmail.com>; Jimmie Harison
>> <jimmie.harison@dso.astra.co.id>; ROTI - PURCHASING
>> <purchasing@rotiku.co.id>; rudi.susanto@rotiku.co.id
>> Subject: Bls: RETUR : BA25-00062R
>> 
>> Dear bang dhika,
>> 
>> maaf berikut revisinya
>> 
>> untuk nomer faktur dan tanggal
>> 
>> _"SALAM SAHABAT"_
>> 
>> Terimakasih untuk perhatian dan kerjasamanya
>> Best Regards
>> 
>> B U R H A N
>> PartSales DKI
>> email : burhanudin@dso.astra.co.id
>> 
>> _"melayani sepenuh hati, memberi yang terbaik"_
>> 
>> -------------------------
>> 
>> Dari: Burhanudin <burhanudin@dso.astra.co.id>
>> Dikirim: Jumat, 26 Desember 2025 16.41
>> Kepada: ivan fadilah <ivanfadil0411@gmail.com>; Andhika Wira Pratama
>> <andhika.wira@dso.astra.co.id>
>> Cc: William Ali <ali.william@gmail.com>; Jimmie Harison
>> <jimmie.harison@dso.astra.co.id>; ROTI - PURCHASING
>> <purchasing@rotiku.co.id>; rudi.susanto@rotiku.co.id
>> <rudi.susanto@rotiku.co.id>
>> Subjek: Bls: RETUR : BA25-00062R
>> 
>> Dear bagn dika,
>> 
>> mohon proses pengajuan clai dealer ROTI
>> 
>> _"SALAM SAHABAT"_
>> 
>> Terimakasih untuk perhatian dan kerjasamanya
>> Best Regards
>> 
>> B U R H A N
>> PartSales DKI
>> email : burhanudin@dso.astra.co.id
>> 
>> _"melayani sepenuh hati, memberi yang terbaik"_
>> 
>> -------------------------
>> 
>> Dari: ivan fadilah <ivanfadil0411@gmail.com>
>> Dikirim: Rabu, 24 Desember 2025 14.17
>> Kepada: Burhanudin <burhanudin@dso.astra.co.id>
>> Cc: William Ali <ali.william@gmail.com>; Jimmie Harison
>> <jimmie.harison@dso.astra.co.id>; ROTI - PURCHASING
>> <purchasing@rotiku.co.id>; rudi.susanto@rotiku.co.id
>> <rudi.susanto@rotiku.co.id>
>> Subjek: RETUR : BA25-00062R
>> 
>> This message was sent from outside of the organization. Please do
> not
>> click hyperlinks or open attachments unless you recognize the source
>> of this email and know the content is safe.
>> 
>> Dear Pak Burhan,
>> 
>> Berikut kami lampirkan BA25-00062R, mohon dapat segera diretur. BA,
>> Terlampir
>> 
>> NB : Faktur tidak dilampirkan krn belum diterima, dmn barang baru
>> dikirim hari ini tgl 24/12/25 tetapi fisiknya kurang 1 pcs
>> 
>> Demikian pengajuan retur ini kami informasikan, agar dapat
>> ditindaklanjuti.
>> Terima kasih atas bantuannya.
>> 
>> Best Regards
>> 
>> IVAN
>> PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL
>> Mobile : 0813-1124-1034
>> email : purchasing@rotiku.co.id
>> 
>> PT Astra International Tbk
>> Semangat Astra Terpadu Untuk Indonesia
>> www.astra.co.id [1] [1]
>> 
>> The information transmitted is intended only for the person or the
>> entity to which it is addressed and may contain confidential and/or
>> privileged material. If you have received it by mistake please
> notify
>> the sender by return e-mail and delete this message including any of
>> its attachments from your system. Any use, review, reliance or
>> dissemination of this message in whole or in part is strictly
>> prohibited. Please note that e-mails are susceptible to change. The
>> views expressed herein do not necessarily represent those of PT
> Astra
>> International Tbk and should not be construed as the views, offers
> or
>> acceptances of PT Astra International Tbk.
>> 
>> Links:
>> ------
>> [1] https://www.astra.co.id [2]
> 
> PT Astra International Tbk
> Semangat Astra Terpadu Untuk Indonesia
> www.astra.co.id [3]
> 
> The information transmitted is intended only for the person or the
> entity to which it is addressed and may contain confidential and/or
> privileged material. If you have received it by mistake please notify
> the sender by return e-mail and delete this message including any of
> its attachments from your system. Any use, review, reliance or
> dissemination of this message in whole or in part is strictly
> prohibited. Please note that e-mails are susceptible to change. The
> views expressed herein do not necessarily represent those of PT Astra
> International Tbk and should not be construed as the views, offers or
> acceptances of PT Astra International Tbk.
> 
> Links:
> ------
> [1] http://www.astra.co.id
> [2] https://www.astra.co.id
> [3] https://www.astra.co.id/