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Date: Tue, 24 Feb 2026 14:57:23 +0700
From: purchasing@rotiku.co.id
To: Zufardin Muhammad <zufardin.muhammad@iso.astra.co.id>
Cc: Ali William <ali.william@gmail.com>, 'Rudi Susanto'
 <rudi.susanto@rotiku.co.id>, Antonius Prasetya Budi
 <antonius.prasetya@iso.astra.co.id>, Epin Nur Azis
 <epin.nurazis@iso.astra.co.id>, Muhamad Adam <muhamad.adam@iso.astra.co.id>
Subject: Re: Retur I6-98041-292-0 karena macet
In-Reply-To: <SEZPR04MB753048DBA46A8CEF5C4E73B7F674A@SEZPR04MB7530.apcprd04.prod.outlook.com>
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 <ad76b897859381782653fbaccfc79633@rotiku.co.id>
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Dear Pak Zufar

Noted

Info yg saya terima dari pihak sales kami adalah "brg belum digunakan" 
sesuai dengan redaksi email yg saya kirim (red. tidak dipakai dalam 
durasi waktu tertentu).

Namun jika ada dipasang, hy utk sekedar mengetahui keberfungsian barang, 
lalu kemudian diketemukan problemnya baik macet ataupun ngepos, dll. 
maka saya minta bantuan dari Bapak & Tim utk menanganinya.

Fisik barang yg sy cek, memang tidak saya temukan bekas pemasangan 
baut/mur atau yg sejenisnya, bahkan karat pun tidak terlihat (kecuali 
berupa bercak yg tak terpantau), ini juga sesuai dengan foto yg saya sdh 
lampirkan.

Sementara perbedaan fisik barang, spt warna tongkat & ada ketrikan (di 
body) ini sdh saya sampaikan ke pihak sales. Maka utk selanjutnya, kami 
menunggu resume investigasi & penanganan barang ini.

Demikian yg dpt saya sampaikan. Terima kasih atas perhatian & 
kerjasamanya

Best regards

IVAN
PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL
Mobile: 0813-1124-1034
email : purchasing@rotiku.co.id

On 2026-02-24 11:59, Zufardin Muhammad wrote:
> Dear Pak Ivan,
> 
>  Untuk part tersebut sudah kami terima.
>  Mohon konfirmasinya apakah part tersebut benar belum pernah dipasang
> ke unit? Menurut analisa awal fisik ada beberapa indikator bahwa part
> seperti pernah digunakan dan kondisi fisik ada bercak karat.
> 
>  Regards
>  Zufar
> 
> -------------------------
> 
> From: purchasing@rotiku.co.id <purchasing@rotiku.co.id>
> Sent: Saturday, February 21, 2026 11:39 AM
> To: Zufardin Muhammad <zufardin.muhammad@iso.astra.co.id>
> Cc: Ali William <ali.william@gmail.com>; 'Rudi Susanto'
> <rudi.susanto@rotiku.co.id>; Antonius Prasetya Budi
> <antonius.prasetya@iso.astra.co.id>; Epin Nur Azis
> <epin.nurazis@iso.astra.co.id>; Muhamad Adam
> <muhamad.adam@iso.astra.co.id>
> Subject: Re: Retur I6-98041-292-0 karena macet
> 
> This message was sent from outside of the organization. Please do not
> click hyperlinks or open attachments unless you recognize the source
> of this email and know the content is safe.
> 
> Dear pak Zufar
> 
> Terima kasih utk bantuannya
> 
> Best Regards
> IVAN
> PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL
> Mobile: 0813-1124-1034
> email : purchasing@rotiku.co.id
> 
> On 2026-02-21 10:49, Zufardin Muhammad wrote:
>> Dear Pak Ivan,
>> 
>> Untuk part tersebut mohon dikirim ke PCJ untuk analisa tim lebih
>> lanjut.
>> 
>> Regards
>> Zufar
>> 
>> -------------------------
>> 
>> From: purchasing@rotiku.co.id <purchasing@rotiku.co.id>
>> Sent: Friday, February 20, 2026 4:03 PM
>> To: Zufardin Muhammad <zufardin.muhammad@iso.astra.co.id>
>> Cc: Ali William <ali.william@gmail.com>; 'Rudi Susanto'
>> <rudi.susanto@rotiku.co.id>; Antonius Prasetya Budi
>> <antonius.prasetya@iso.astra.co.id>; Epin Nur Azis
>> <epin.nurazis@iso.astra.co.id>; Muhamad Adam
>> <muhamad.adam@iso.astra.co.id>
>> Subject: Retur I6-98041-292-0 karena macet
>> 
>> This message was sent from outside of the organization. Please do
> not
>> click hyperlinks or open attachments unless you recognize the source
>> of this email and know the content is safe.
>> 
>> Dear Pak Zufar
>> 
>> Berikut pengajuan retur brg I6-98041-292-0 sebanyak 1 pcs
> dikarenakan
>> macet. Photo brg & Dok. claim, terlampir
>> 
>> Barang belum digunakan, tetapi ada bag. dalam yg tdk bisa balik
>> (macet)
>> Mohon untuk ditindaklanjuti. Terima kasih atas perhatian &
> bantuannya
>> 
>> Best regards
>> 
>> IVAN
>> PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL
>> Mobile: 0813-1124-1034
>> email : purchasing@rotiku.co.id
>> 
>> PT Astra International Tbk
>> Semangat Astra Terpadu Untuk Indonesia
>> www.astra.co.id [1] [1]
>> 
>> The information transmitted is intended only for the person or the
>> entity to which it is addressed and may contain confidential and/or
>> privileged material. If you have received it by mistake please
> notify
>> the sender by return e-mail and delete this message including any of
>> its attachments from your system. Any use, review, reliance or
>> dissemination of this message in whole or in part is strictly
>> prohibited. Please note that e-mails are susceptible to change. The
>> views expressed herein do not necessarily represent those of PT
> Astra
>> International Tbk and should not be construed as the views, offers
> or
>> acceptances of PT Astra International Tbk.
>> 
>> Links:
>> ------
>> [1] https://www.astra.co.id [2]
> 
> PT Astra International Tbk
> Semangat Astra Terpadu Untuk Indonesia
> www.astra.co.id [3]
> 
> The information transmitted is intended only for the person or the
> entity to which it is addressed and may contain confidential and/or
> privileged material. If you have received it by mistake please notify
> the sender by return e-mail and delete this message including any of
> its attachments from your system. Any use, review, reliance or
> dissemination of this message in whole or in part is strictly
> prohibited. Please note that e-mails are susceptible to change. The
> views expressed herein do not necessarily represent those of PT Astra
> International Tbk and should not be construed as the views, offers or
> acceptances of PT Astra International Tbk.
> 
> Links:
> ------
> [1] http://www.astra.co.id
> [2] https://www.astra.co.id
> [3] https://www.astra.co.id/