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Envelope-to: trw@rotiku.co.id
Delivery-date: Wed, 29 Jan 2025 09:02:55 +0700
Date: Wed, 29 Jan 2025 10:01:51 +0800 (CST)
From: Lazada <noreply@support.lazada.co.id>
To: trw@rotiku.co.id
Message-Id: lazada-1738116110916-095
Subject: [ID Guarantee Seller Program] You may file an Appeal for your
 Breached Orders
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=C2=A0

<=
span style=3D"font-family:"Calibri",sans-serif">Sesuai dengan Kebijakan Pro=
gram Jaminan Penjual, di bulan ini selama satu bulan penuh, kami memantau T=
ingkat Pemenuhan Cepat (FFR) dan Tingkat Pembatalan (CR) toko Anda.<=
/span>

Dalam 7 hari terakhir, A=
nda telah melakukan Pelanggaran Pesanan, yaitu pes=
anan yang tidak dipenuhi dengan kondisi Tingkat Pemenuhan Cepat atau pesana=
n yang dibatalkan oleh Seller. Jika pelanggaran tersebut bukan karena ke=
salahan Seller, harap segera ajukan banding.</span=
>

<=
span style=3D"font-family:"Calibri",sans-serif">Kunjungi halaman Kesehatan =
Akun pada Seller Center untuk meninjau kinerja toko Anda dan mengajukan ban=
ding jika diperlukan:<a href=3D"https://sellercenter.lazada.c=
o.id/portal/seller/account_health/lazmall-guarantee?spm=3Da1zawh.24666833.0=
.dmorelink.21e61e13Oh7pmd&source=3Daccount_health&" style=3D"color:blue; te=
xt-decoration:underline">HERE</a>

<=
span style=3D"font-family:"Calibri",sans-serif">Jika banding tidak diajukan=
 atau banding ditolak, Anda akan dikenakan Biaya Pelanggaran Pesanan yang b=
esarnya 1% dari nilai item pesanan (maksimal Rp7.000 per pesanan).</=
span>

<=
span style=3D"font-family:"Calibri",sans-serif">Sebagai alternatif, Anda bi=
sa mencoba salah satu program unggulan kami 'Fulfilled by Lazada' (FBL) seb=
agai solusi untuk meningkatkan operasional Anda. Dengan bergabung di 'Fulfi=
lled by Lazada' (FBL), Anda dapat melakukan pemenuhan pesanan tanpa rumit d=
an berpeluang meningkatkan FFR sebesar +5% di atas rata-rata pasar.<=
/span>

<=
span style=3D"font-family:"Calibri",sans-serif">Untuk dapat memahami Kebija=
kan Program Jaminan Penjual secara keseluruhan dan bagaimana Anda dapat men=
ghindari dari Biaya Pelanggaran Pesanan, silahkan kunjungi:</=
span>

<ul>
=09<li style=3D"margin-bottom:11px">Kunjungi Laz=
ada University Training: <a href=3D"https://university.lazada.co.id/=
course/learn?id=3D43189" style=3D"color:blue; text-decoration:underline"><s=
pan style=3D"font-size:14.0pt">HERE</a><=
/li>
=09<li style=3D"margin-bottom:11px">Pelajari di =
halaman Pusat Bantuan:<a href=3D"https://sellercenter.lazada.co.id/s=
eller/helpcenter/kebijakan-program-jaminan-penjual-27733.html" style=3D"col=
or:blue; text-decoration:underline">HERE</=
span></a></li>
</ul>

<=
span style=3D"font-family:"Calibri",sans-serif">Tertarik dengan layanan 'Fu=
lfilled by Lazada' (FBL) yang dapat membantu operasional Anda? Silakan isi =
form berikut agar tim kami dapat menghubungi Anda <a href=3D"=
https://survey.lazada.co.id/apps/lazada/T7Hc1PzCG" style=3D"color:blue; tex=
t-decoration:underline" target=3D"_blank">=
HERE</a></sp=
an>

=C2=A0

Laz=
ada Indonesia

=C2=A0

<=
span style=3D"font-family:"Calibri",sans-serif">According to the Guarantee =
Seller Program Policy, we are monitoring your Fulfillment Fast Rate (FFR) a=
nd Cancellation Rate (CR) for the entire month.=

<=
span style=3D"font-family:"Calibri",sans-serif">In the last seven (7) days,=
 you have violated Order Fulfillment, meaning orders that were not fulfille=
d at the Fast Fulfillment Rate or orders that were cancelled by you. If the=
 violation was not due to your actions, please appeal immediately.</=
span>

<=
span style=3D"font-family:"Calibri",sans-serif">Visit the Account Health pa=
ge on the Seller Center to review your store performance and file an appeal=
 if necessary: <a href=3D"https://sellercenter.lazada.co.id/p=
ortal/seller/account_health/lazmall-guarantee?spm=3Da1zawh.24666833.0.dmore=
link.21e61e13Oh7pmd&source=3Daccount_health&" style=3D"color:blue; text-dec=
oration:underline">HERE</a>.</spa=
n>

<=
span style=3D"font-family:"Calibri",sans-serif">If no appeal is filed or is=
 rejected, you will be charged a Violation Fee of 1% of the order item valu=
e (up to a maximum of Rp7,000 per order).

<=
span style=3D"font-family:"Calibri",sans-serif">Alternatively, you can try =
our flagship program 'Fulfilled by Lazada' (FBL) as a solution to improve y=
our operations. By joining 'Fulfilled by Lazada' (FBL), you can fulfill ord=
ers without hassle and have the opportunity to increase FFR by +5% above ma=
rket average.

<=
span style=3D"font-family:"Calibri",sans-serif">To fully understand the Gua=
rantee Seller Program Policy and how to avoid Violation Fees, please visit:=

<ul>
=09<li style=3D"margin-bottom:11px">Lazada Unive=
rsity Training: <a href=3D"https://university.lazada.co.id/course/le=
arn?id=3D43189" style=3D"color:blue; text-decoration:underline">HERE</a></li>
=09<li style=3D"margin-bottom:11px">Learn on the=
 Help Center page: <a href=3D"https://sellercenter.lazada.co.id/sell=
er/helpcenter/kebijakan-program-jaminan-penjual-27733.html" style=3D"color:=
blue; text-decoration:underline">HERE</spa=
n></a></li>
</ul>

<=
span style=3D"font-family:"Calibri",sans-serif">Interested in the 'Fulfille=
d by Lazada' (FBL) service to help your operations? Please fill out the fol=
lowing form so our team can contact you: <a href=3D"https://s=
urvey.lazada.co.id/apps/lazada/T7Hc1PzCG" style=3D"color:blue; text-decorat=
ion:underline">HERE</a>.</=
span>

=C2=A0

<=
span style=3D"font-family:"Calibri",sans-serif">Lazada Indonesia</sp=
an>
<div style=3D"display:none"><img style=3D"display:none" src=3D"http://gm.mm=
stat.com/global-message-platform-ae.edm.edm_open?site_id=3DID&t=3D173811611=
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al_notify_email_ID&to_address=3Dtrw@rotiku.co.id"/></div><div style=3D"disp=
lay:none"><img style=3D"display:none" src=3D"https://sg.mmstat.com/lzdselle=
r.email-engagement.api-tracking?gmkey=3DEXP&gokey=3Dsite_id%3DID%26t%3D1738=
116110916%26msg_id%3Debd0cc49-2aed-4928-8d70-e5a4a54cc565%26mq_msg_id%3D210=
1A20013F73E2943AB925911BA2809%26to_address%3Dtrw%40rotiku.co.id%26requireme=
nt_id%3D675%26template_id%3D5164%26template_name%3DGSP_appeal_notify_email_=
ID&logtype=3D2"/></div>
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