📁 Captain File Manager

✏️ Editing: 1769391450.M496001P4087365.managesvr1.smart-it.co.id,S=214066,W=217333:2,Sb

Envelope-to: purchasing@thestar.co.id
Delivery-date: Mon, 26 Jan 2026 08:37:30 +0700
From: Andre Eka Rahayu <arahayu@asuransiastra.com>
To: Andre Eka Rahayu <arahayu@asuransiastra.com>
CC: dimas perdana prawoto <dimas.perdana@sera.astra.co.id>, naomi cynthia
	<naomi.cynthia@sera.astra.co.id>, muhammad solihin
	<muhammad.solihin@sera.astra.co.id>, Syifahni Melynia
	<smelynia@asuransiastra.com>, Tri Prassetyo <tprasetyo@asuransiastra.com>,
	Hari Dharma Surbakti <hsurbakti@asuransiastra.com>
Subject: Re: Claim Unit DH1761HR (SL72260007) TRAC Cabang Leasing Nusra
Thread-Topic: Claim Unit DH1761HR (SL72260007) TRAC Cabang Leasing Nusra
Thread-Index: AQHchckFQDqM5Q0i6k+m++BEL8dvi7VaW05FgAMS382AA081gIAB6vkCgAEUMS8=
Date: Mon, 26 Jan 2026 01:36:39 +0000
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Dear Partshop,

Reminder.

Demikian disampaikan, terima kasih atas perhatian dan kerjasamanya.

Warm Regards,

Andre Eka Rahayu (Mr)
Desk Surveyor - Commercial Claims Management
[image]

M +62 895 0422 6244

asuransiastra.com
Please consider the environment before printing
[cid:88cbab76-27d2-4557-825d-0c66247443ec]

________________________________
From: Andre Eka Rahayu <arahayu@asuransiastra.com>
Sent: 25 January 2026 17:30
To: Andre Eka Rahayu <arahayu@asuransiastra.com>
Cc: dimas perdana prawoto <dimas.perdana@sera.astra.co.id>; naomi cynthia <=
naomi.cynthia@sera.astra.co.id>; muhammad solihin <muhammad.solihin@sera.as=
tra.co.id>; Andrea Dwi Prasetyo <anprasetyo@asuransiastra.com>; Syifahni Me=
lynia <smelynia@asuransiastra.com>; Tri Prassetyo <tprasetyo@asuransiastra.=
com>
Subject: Re: Claim Unit DH1761HR (SL72260007) TRAC Cabang Leasing Nusra

Dear Partshop,

Mohon dapat dibantu untuk estimasi ketersediaan dan harga part unit claim b=
erikut
[cid:1105cbe5-a208-4acf-b265-9cf60f6d4b1b]

1.
REFLEKTOR BAGASI
  2.
STOP LAMP RH

Demikian disampaikan, terima kasih atas perhatian dan kerjasamanya.

Warm Regards,

Andre Eka Rahayu (Mr)
Desk Surveyor - Commercial Claims Management
[image]

M +62 895 0422 6244

asuransiastra.com
Please consider the environment before printing
[cid:e3c9aac8-4ceb-433d-ac03-7db2225f5aa4]

________________________________
From: CV Laleno <cvlalenokpg@gmail.com>
Sent: 24 January 2026 10:49
To: Syifahni Melynia <smelynia@asuransiastra.com>
Cc: robinsyah <robinsyah@trac.astra.co.id>; achmad nasichin <achmad.nasichi=
n@trac.astra.co.id>; m. malthuf zamzami <muhammad.malthuf@trac.astra.co.id>=
; dimas perdana prawoto <dimas.perdana@sera.astra.co.id>; naomi cynthia <na=
omi.cynthia@sera.astra.co.id>; muhammad solihin <muhammad.solihin@sera.astr=
a.co.id>; CCL TRAC <CCLTRAC@asuransiastra.com>; Andre Eka Rahayu <arahayu@a=
suransiastra.com>; Andrea Dwi Prasetyo <anprasetyo@asuransiastra.com>
Subject: Re: Claim Unit DH1761HR (SL72260007) TRAC Cabang Leasing Nusra

PERHATIAN: E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim t=
erpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpdesk=
 jika menurut Anda email ini berbahaya.

Dear Pak Andre
Selamat Pagi

Estimasi unit DH1761HR sudah selesai di input dalam sistem SIS.
Berikut saya lampirkan foto kerusakan unit.
Dan mohon dibantu support part  lampu bagasi dan lampu belakang kanan (peca=
h)  dari asuransi karena part tersebut tidak tersedia di Kupang.
Part dikirim ke bengkel Laleno (0856 8500 502) Jl. Timor Raya, km 11, RT/RW=
 018/004 Kel. Lasiana, Kec. Kelapa Lima, Kota Kupang, NTT
Demikian disampaikan.
Terimakasih..

Salam Sarry
Admin CV Laleno

Pada Kam, 22 Jan 2026 pukul 09.17 Syifahni Melynia <smelynia@asuransiastra.=
com<mailto:smelynia@asuransiastra.com>> menulis:
Dear Bengkel CV. LALENO ,

Mohon informasi apakah estimasi atas unit ini sudah ada?

Best Regards,

Syifahni Melynia

Claim Admin - Commercial Claims Management

M +62895-3357-70168

asuransiastra.com<http://asuransiastra.com>

[cid:ii_19bee18dadc769cdcd55]

________________________________
From: Syifahni Melynia <smelynia@asuransiastra.com<mailto:smelynia@asuransi=
astra.com>>
Sent: Tuesday, January 20, 2026 9:21 AM
To: robinsyah <robinsyah@trac.astra.co.id<mailto:robinsyah@trac.astra.co.id=
>>; cvlalenokpg <cvlalenokpg@gmail.com<mailto:cvlalenokpg@gmail.com>>
Cc: achmad nasichin <achmad.nasichin@trac.astra.co.id<mailto:achmad.nasichi=
n@trac.astra.co.id>>; m. malthuf zamzami <muhammad.malthuf@trac.astra.co.id=
<mailto:muhammad.malthuf@trac.astra.co.id>>; dimas perdana prawoto <dimas.p=
erdana@sera.astra.co.id<mailto:dimas.perdana@sera.astra.co.id>>; naomi cynt=
hia <naomi.cynthia@sera.astra.co.id<mailto:naomi.cynthia@sera.astra.co.id>>=
; muhammad solihin <muhammad.solihin@sera.astra.co.id<mailto:muhammad.solih=
in@sera.astra.co.id>>; CCL TRAC <CCLTRAC@asuransiastra.com<mailto:CCLTRAC@a=
suransiastra.com>>; Andre Eka Rahayu <arahayu@asuransiastra.com<mailto:arah=
ayu@asuransiastra.com>>; Andrea Dwi Prasetyo <anprasetyo@asuransiastra.com<=
mailto:anprasetyo@asuransiastra.com>>
Subject: Re: Claim Unit DH1761HR (SL72260007) TRAC Cabang Leasing Nusra

Dear Bengkel CV. LALENO ,

Mohon informasi apakah estimasi atas unit ini sudah ada?

Best Regards,

Syifahni Melynia

Claim Admin - Commercial Claims Management

M +62895-3357-70168

asuransiastra.com<http://asuransiastra.com>

[cid:ii_19bee18dadc764676d24]

________________________________
From: Andrea Dwi Prasetyo <anprasetyo@asuransiastra.com<mailto:anprasetyo@a=
suransiastra.com>>
Sent: Thursday, January 15, 2026 9:45 AM
To: robinsyah <robinsyah@trac.astra.co.id<mailto:robinsyah@trac.astra.co.id=
>>; cvlalenokpg <cvlalenokpg@gmail.com<mailto:cvlalenokpg@gmail.com>>
Cc: achmad nasichin <achmad.nasichin@trac.astra.co.id<mailto:achmad.nasichi=
n@trac.astra.co.id>>; m. malthuf zamzami <muhammad.malthuf@trac.astra.co.id=
<mailto:muhammad.malthuf@trac.astra.co.id>>; dimas perdana prawoto <dimas.p=
erdana@sera.astra.co.id<mailto:dimas.perdana@sera.astra.co.id>>; naomi cynt=
hia <naomi.cynthia@sera.astra.co.id<mailto:naomi.cynthia@sera.astra.co.id>>=
; muhammad solihin <muhammad.solihin@sera.astra.co.id<mailto:muhammad.solih=
in@sera.astra.co.id>>; CCL TRAC <CCLTRAC@asuransiastra.com<mailto:CCLTRAC@a=
suransiastra.com>>; Andre Eka Rahayu <arahayu@asuransiastra.com<mailto:arah=
ayu@asuransiastra.com>>
Subject: Claim Unit DH1761HR (SL72260007) TRAC Cabang Leasing Nusra

Dear Bengkel CV. LALENO ,

=93Without Prejudice to Policy Liability=93

Mohon bantuannya untuk mengambil unit DH1761HR di Pool TRAC maksimal 1 Hari=
 setelah email ini. Jika unit sudah di bengkel, segera input estimasi, foto=
, isi tanggal masuk di SIS, serta mengirimkan info part yang di butuhkan. D=
an kami berharap Bengkel dapat mengikuti ketentuan-ketentuan Leadtime sesua=
i dengan dokumen terlampir.

Dear Pak Robinsyah,

Mohon informasinya untuk status unit DH1761HR saat ini apakah sudah dapat d=
i pickup oleh Bengkel ?

Demikian disampaikan, terima kasih atas perhatian dan kerjasamanya.

Warm Regards,

Andrea Dwi Prasetyo (Mr)
Desk Surveyor - Commercial Claims Management
[image]

M +62 878 8252 9452

asuransiastra.com
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[cid:ii_19bee18dadb87622e72]
________________________________
Dari: Administrator <insurance.administrator@sera.astra.co.id<mailto:insura=
nce.administrator@sera.astra.co.id>>
Dikirim: Kamis, 15 Januari 2026 08.37
Kepada: Andrea Dwi Prasetyo <anprasetyo@asuransiastra.com<mailto:anprasetyo=
@asuransiastra.com>>; Surveyor TBS <atofia@asuransiastra.com<mailto:atofia@=
asuransiastra.com>>; Giri Parwat Moko <gmoko@asuransiastra.com<mailto:gmoko=
@asuransiastra.com>>; Giri Parwat Moko <gmoko@asuransiastra.com<mailto:gmok=
o@asuransiastra.com>>; Giri Parwat Moko <gmoko@asuransiastra.com<mailto:gmo=
ko@asuransiastra.com>>; Hari Dharma Surbakti <hsurbakti@asuransiastra.com<m=
ailto:hsurbakti@asuransiastra.com>>; Tri Prassetyo <tprasetyo@asuransiastra=
.com<mailto:tprasetyo@asuransiastra.com>>; Sergio Jeremiah Hutabarat <sehut=
abarat@asuransiastra.com<mailto:sehutabarat@asuransiastra.com>>; Giri Parwa=
t Moko <gmoko@asuransiastra.com<mailto:gmoko@asuransiastra.com>>
Subjek: Claim baru unit 000000000070267026 TRAC Cabang Leasing Nusra

PERHATIAN: E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim t=
erpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpdesk=
 jika menurut Anda email ini berbahaya.

Mohon Diproses pengajuan klaim sebagai berikut:

Nomor Klaim
:
SL72260007
Nomor Equipment
:
000000000070267026

Terima Kasih.
Robinsyah

Catatan: Mohon jangan me-reply Email ini.
________________________________

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<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> Andre Eka Rahayu &lt;=
arahayu@asuransiastra.com&gt;<br>
<b>Sent:</b> 25 January 2026 17:30<br>
<b>To:</b> Andre Eka Rahayu &lt;arahayu@asuransiastra.com&gt;<br>
<b>Cc:</b> dimas perdana prawoto &lt;dimas.perdana@sera.astra.co.id&gt;; na=
omi cynthia &lt;naomi.cynthia@sera.astra.co.id&gt;; muhammad solihin &lt;mu=
hammad.solihin@sera.astra.co.id&gt;; Andrea Dwi Prasetyo &lt;anprasetyo@asu=
ransiastra.com&gt;; Syifahni Melynia &lt;smelynia@asuransiastra.com&gt;;
 Tri Prassetyo &lt;tprasetyo@asuransiastra.com&gt;<br>
<b>Subject:</b> Re: Claim Unit DH1761HR (SL72260007) TRAC Cabang Leasing Nu=
sra</font>
<div>&nbsp;</div>
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ck; background-color:white; line-height:15.6933px">Demikian disampaikan, te=
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v>
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background-color:white; margin:0px; font-family:&quot;Times New Roman&quot;=
,Times,serif; font-size:10pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b><i>Desk Surveyor - Commercial Claims=
 Management</i></b></span></div>
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<div id=3D"x_divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" =
color=3D"#000000" style=3D"font-size:11pt"><b>From:</b> CV Laleno &lt;cvlal=
enokpg@gmail.com&gt;<br>
<b>Sent:</b> 24 January 2026 10:49<br>
<b>To:</b> Syifahni Melynia &lt;smelynia@asuransiastra.com&gt;<br>
<b>Cc:</b> robinsyah &lt;robinsyah@trac.astra.co.id&gt;; achmad nasichin &l=
t;achmad.nasichin@trac.astra.co.id&gt;; m. malthuf zamzami &lt;muhammad.mal=
thuf@trac.astra.co.id&gt;; dimas perdana prawoto &lt;dimas.perdana@sera.ast=
ra.co.id&gt;; naomi cynthia &lt;naomi.cynthia@sera.astra.co.id&gt;;
 muhammad solihin &lt;muhammad.solihin@sera.astra.co.id&gt;; CCL TRAC &lt;C=
CLTRAC@asuransiastra.com&gt;; Andre Eka Rahayu &lt;arahayu@asuransiastra.co=
m&gt;; Andrea Dwi Prasetyo &lt;anprasetyo@asuransiastra.com&gt;<br>
<b>Subject:</b> Re: Claim Unit DH1761HR (SL72260007) TRAC Cabang Leasing Nu=
sra</font>
<div>&nbsp;</div>
</div>
<div>
<p></p>
<div style=3D"background-color:#FFEB9C; width:100%; border-style:solid; bor=
der-color:#9C6500; border-width:1pt; padding:2pt; font-size:10pt; line-heig=
ht:12pt; font-family:'Calibri'; color:Black; text-align:left">
<span style=3D"color:#9C6500">PERHATIAN:</span> E-mail ini berasal dari lua=
r Asuransi Astra. Pastikan pengirim terpercaya sebelum klik link atau lampi=
ran apapun. Silahkan hubungi Helpdesk jika menurut Anda email ini berbahaya=
.</div>
<br>
<p></p>
<div>
<div dir=3D"ltr">Dear Pak Andre
<div>Selamat Pagi</div>
<div>&nbsp;</div>
<div>
<div id=3D"x_x_m_7910256881357426218m_-2574788866280287121m_-17768083267389=
55182gmail-:s3" style=3D"direction:ltr; margin:8px 0px 0px; padding:0px; fo=
nt-size:0.875rem; overflow-x:hidden; font-family:&quot;Google Sans&quot;,Ro=
boto,RobotoDraft,Helvetica,Arial,sans-serif">
<div id=3D"x_x_m_7910256881357426218m_-2574788866280287121m_-17768083267389=
55182gmail-:s4" style=3D"direction:ltr; font-variant-numeric:normal; font-v=
ariant-east-asian:normal; font-variant-alternates:normal; font-size-adjust:=
none; font-kerning:auto; font-feature-settings:normal; font-stretch:normal;=
 font-size:small; line-height:1.5; font-family:Arial,Helvetica,sans-serif; =
overflow:auto hidden">
<div dir=3D"ltr">
<div>Estimasi unit DH1761HR sudah selesai di input dalam sistem SIS.&nbsp;<=
/div>
<div>Berikut saya lampirkan foto kerusakan unit.&nbsp;</div>
<div>Dan mohon dibantu support part&nbsp; lampu bagasi dan lampu belakang k=
anan (pecah)&nbsp; dari asuransi karena part tersebut tidak tersedia di Kup=
ang.</div>
<div>Part dikirim ke bengkel Laleno (0856 8500 502) Jl. Timor Raya, km 11, =
RT/RW 018/004 Kel. Lasiana, Kec. Kelapa Lima, Kota Kupang, NTT</div>
<div>Demikian disampaikan.</div>
<div>Terimakasih..</div>
<div><br>
</div>
<div><br>
</div>
<div>Salam Sarry</div>
<div>Admin CV&nbsp;Laleno</div>
</div>
</div>
</div>
</div>
</div>
<br>
<div class=3D"x_x_gmail_quote x_x_gmail_quote_container">
<div dir=3D"ltr" class=3D"x_x_gmail_attr">Pada Kam, 22 Jan 2026 pukul 09.17=
 Syifahni Melynia &lt;<a href=3D"mailto:smelynia@asuransiastra.com">smelyni=
a@asuransiastra.com</a>&gt; menulis:<br>
</div>
<blockquote class=3D"x_x_gmail_quote" style=3D"margin:0px 0px 0px 0.8ex; bo=
rder-left:1px solid rgb(204,204,204); padding-left:1ex">
<div class=3D"x_x_msg-2409328648514037078">
<div dir=3D"ltr">
<div style=3D"font-family:Calibri,Helvetica,sans-serif; font-size:11pt; col=
or:rgb(0,0,0)">
Dear Bengkel CV. LALENO ,</div>
<div id=3D"x_x_m_1108401163197297083Signature">
<div style=3D"text-align:left; text-indent:0px; margin:0px; font-family:Cal=
ibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"text-align:left; text-indent:0px; margin:0px; font-family:Cal=
ibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)">
Mohon informasi apakah estimasi atas unit ini sudah ada?</div>
<div style=3D"text-align:left; text-indent:0px; margin:0px; font-family:Cal=
ibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)">
<br>
</div>
<p style=3D"text-align:left; text-indent:0px; background-color:rgb(255,255,=
255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b>Best Regards,</b></span></p>
<p style=3D"text-align:left; text-indent:0px; background-color:rgb(255,255,=
255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b><br>
</b></span></p>
<p style=3D"text-align:left; text-indent:0px; background-color:white; margi=
n:0cm"><span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color=
:rgb(12,100,192)"><b>Syifahni Melynia</b></span></p>
<p style=3D"text-align:left; text-indent:0px; background-color:white; margi=
n:0cm"><span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color=
:rgb(12,100,192)"><i>Claim Admin - Commercial Claims Management</i></span><=
/p>
<p style=3D"text-align:left; text-indent:0px; background-color:white; margi=
n:0cm"><span style=3D"font-family:Calibri,sans-serif; font-size:11pt; color=
:rgb(36,36,36)"><img height=3D"1" width=3D"636" id=3D"x_x_m_110840116319729=
7083x_x_Picture_x0020_6" alt=3D"image" style=3D"width:6.625in; height:0.020=
8in; max-width:762px; min-width:auto; min-height:auto; margin:0px" data-out=
look-trace=3D"F:2|T:2" src=3D"cid:96525c0d-70dc-4cf0-b432-8d0082143001"></s=
pan></p>
<p style=3D"text-align:left; text-indent:0px; background-color:white; margi=
n:0cm"><span style=3D"font-family:&quot;Times New Roman&quot;,serif; font-s=
ize:9pt; color:rgb(12,100,192)"><b>M
</b>+62895-3357-70168</span></p>
<p style=3D"text-align:left; text-indent:0px; background-color:white; margi=
n:0cm"><span style=3D"font-family:Calibri,sans-serif; font-size:9pt; color:=
rgb(12,100,192)"><b><a href=3D"http://asuransiastra.com" target=3D"_blank">=
asuransiastra.com</a></b></span></p>
<p style=3D"text-align:left; text-indent:0px; background-color:rgb(255,255,=
255); margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:8pt; color:rgb(12,=
100,192)"><b><img height=3D"57" width=3D"214" id=3D"x_x_m_11084011631972970=
83x_x_image_0_dragging" style=3D"width:2.2361in; height:0.5972in; max-width=
:762px; min-width:auto; min-height:auto; margin:0px" data-outlook-trace=3D"=
F:2|T:2" src=3D"cid:ii_19bee18dadc769cdcd55"></b></span></p>
</div>
<hr style=3D"display:inline-block; width:98%">
<div id=3D"x_x_m_1108401163197297083divRplyFwdMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>From:</b>&nbsp;Syifahni Melynia &lt;<a href=3D"mailto:smelynia@asuransia=
stra.com" target=3D"_blank">smelynia@asuransiastra.com</a>&gt;<br>
<b>Sent:</b>&nbsp;Tuesday, January 20, 2026 9:21 AM<br>
<b>To:</b>&nbsp;robinsyah &lt;<a href=3D"mailto:robinsyah@trac.astra.co.id"=
 target=3D"_blank">robinsyah@trac.astra.co.id</a>&gt;; cvlalenokpg &lt;<a h=
ref=3D"mailto:cvlalenokpg@gmail.com" target=3D"_blank">cvlalenokpg@gmail.co=
m</a>&gt;<br>
<b>Cc:</b>&nbsp;achmad nasichin &lt;<a href=3D"mailto:achmad.nasichin@trac.=
astra.co.id" target=3D"_blank">achmad.nasichin@trac.astra.co.id</a>&gt;; m.=
 malthuf zamzami &lt;<a href=3D"mailto:muhammad.malthuf@trac.astra.co.id" t=
arget=3D"_blank">muhammad.malthuf@trac.astra.co.id</a>&gt;;
 dimas perdana prawoto &lt;<a href=3D"mailto:dimas.perdana@sera.astra.co.id=
" target=3D"_blank">dimas.perdana@sera.astra.co.id</a>&gt;; naomi cynthia &=
lt;<a href=3D"mailto:naomi.cynthia@sera.astra.co.id" target=3D"_blank">naom=
i.cynthia@sera.astra.co.id</a>&gt;; muhammad solihin
 &lt;<a href=3D"mailto:muhammad.solihin@sera.astra.co.id" target=3D"_blank"=
>muhammad.solihin@sera.astra.co.id</a>&gt;; CCL TRAC &lt;<a href=3D"mailto:=
CCLTRAC@asuransiastra.com" target=3D"_blank">CCLTRAC@asuransiastra.com</a>&=
gt;; Andre Eka Rahayu &lt;<a href=3D"mailto:arahayu@asuransiastra.com" targ=
et=3D"_blank">arahayu@asuransiastra.com</a>&gt;;
 Andrea Dwi Prasetyo &lt;<a href=3D"mailto:anprasetyo@asuransiastra.com" ta=
rget=3D"_blank">anprasetyo@asuransiastra.com</a>&gt;<br>
<b>Subject:</b>&nbsp;Re: Claim Unit DH1761HR (SL72260007) TRAC Cabang Leasi=
ng Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:11pt; color:rgb(0,0,0)">
Dear Bengkel CV. LALENO ,</div>
<div id=3D"x_x_m_1108401163197297083x_Signature">
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)"=
>
<br>
</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)"=
>
Mohon informasi apakah estimasi atas unit ini sudah ada?</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)"=
>
<br>
</div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b>Best Regards,</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b><br>
</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><b>Syifahni Melynia</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><i>Claim Admin - Commercial Claims Management</i></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:11pt; color:rgb(36=
,36,36)"><img size=3D"463" height=3D"1" width=3D"636" id=3D"x_x_m_110840116=
3197297083x_x_x_Picture_x0020_6" alt=3D"image" style=3D"width:6.625in; heig=
ht:0.0208in; max-width:762px; min-width:auto; min-height:auto; margin:0px" =
data-outlook-trace=3D"F:2|T:2" src=3D"cid:ii_19bee18dadcb6005c163"></span><=
/p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:&quot;Times New Roman&quot;,serif; font-size:9pt=
; color:rgb(12,100,192)"><b>M
</b>+62895-3357-70168</span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:9pt; color:rgb(12,=
100,192)"><b><a href=3D"http://asuransiastra.com" target=3D"_blank">asurans=
iastra.com</a></b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:8pt; color:rgb(12,=
100,192)"><b><img size=3D"19523" height=3D"57" width=3D"214" id=3D"x_x_m_11=
08401163197297083x_x_x_image_0_dragging" style=3D"width:2.2361in; height:0.=
5972in; max-width:762px; min-width:auto; min-height:auto; margin:0px" data-=
outlook-trace=3D"F:2|T:2" src=3D"cid:ii_19bee18dadc764676d24"></b></span></=
p>
</div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_m_1108401163197297083x_divRplyFwdMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>From:</b>&nbsp;Andrea Dwi Prasetyo &lt;<a href=3D"mailto:anprasetyo@asur=
ansiastra.com" target=3D"_blank">anprasetyo@asuransiastra.com</a>&gt;<br>
<b>Sent:</b>&nbsp;Thursday, January 15, 2026 9:45 AM<br>
<b>To:</b>&nbsp;robinsyah &lt;<a href=3D"mailto:robinsyah@trac.astra.co.id"=
 target=3D"_blank">robinsyah@trac.astra.co.id</a>&gt;; cvlalenokpg &lt;<a h=
ref=3D"mailto:cvlalenokpg@gmail.com" target=3D"_blank">cvlalenokpg@gmail.co=
m</a>&gt;<br>
<b>Cc:</b>&nbsp;achmad nasichin &lt;<a href=3D"mailto:achmad.nasichin@trac.=
astra.co.id" target=3D"_blank">achmad.nasichin@trac.astra.co.id</a>&gt;; m.=
 malthuf zamzami &lt;<a href=3D"mailto:muhammad.malthuf@trac.astra.co.id" t=
arget=3D"_blank">muhammad.malthuf@trac.astra.co.id</a>&gt;;
 dimas perdana prawoto &lt;<a href=3D"mailto:dimas.perdana@sera.astra.co.id=
" target=3D"_blank">dimas.perdana@sera.astra.co.id</a>&gt;; naomi cynthia &=
lt;<a href=3D"mailto:naomi.cynthia@sera.astra.co.id" target=3D"_blank">naom=
i.cynthia@sera.astra.co.id</a>&gt;; muhammad solihin
 &lt;<a href=3D"mailto:muhammad.solihin@sera.astra.co.id" target=3D"_blank"=
>muhammad.solihin@sera.astra.co.id</a>&gt;; CCL TRAC &lt;<a href=3D"mailto:=
CCLTRAC@asuransiastra.com" target=3D"_blank">CCLTRAC@asuransiastra.com</a>&=
gt;; Andre Eka Rahayu &lt;<a href=3D"mailto:arahayu@asuransiastra.com" targ=
et=3D"_blank">arahayu@asuransiastra.com</a>&gt;<br>
<b>Subject:</b>&nbsp;Claim Unit DH1761HR (SL72260007) TRAC Cabang Leasing N=
usra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:Arial,Helvetica,sans-serif; font-size:1=
2pt; color:black">
Dear <b>Bengkel CV. LALENO</b>&nbsp;,</div>
<div style=3D"background-color:white; margin:0px">
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:0px; font-size:15px; color:rgb(36,36,36)">
<span style=3D"font-family:Arial,Helvetica,sans-serif; font-size:12pt; colo=
r:black"><br>
</span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:8px; font-size:15px; color:rgb(36,36,36)">
<span style=3D"font-family:Arial,Helvetica,sans-serif; font-size:12pt; colo=
r:black"><b>=93<i><u>Without Prejudice to Policy Liability</u></i>=93</b></=
span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:8px; font-size:15px; color:rgb(36,36,36)">
<span style=3D"font-family:Arial,Helvetica,sans-serif; font-size:12pt; colo=
r:black">Mohon bantuannya untuk mengambil unit
<b>DH1761HR </b>di Pool TRAC <u>maksimal 1 Hari</u>&nbsp;setelah email ini.=
 Jika unit sudah di bengkel, segera input
<b><u>estimasi</u></b>, <b><u>foto</u></b>, <b><u>isi tanggal masuk di SIS<=
/u></b>, serta mengirimkan<b>&nbsp;<u>info part yang di butuhkan</u></b>. D=
an kami berharap Bengkel dapat mengikuti ketentuan-ketentuan Leadtime sesua=
i dengan dokumen terlampir.</span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:8px; font-size:15px; color:rgb(36,36,36)">
<span style=3D"font-family:Arial,Helvetica,sans-serif; font-size:12pt; colo=
r:black"><br>
</span></p>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px 0=
px 8px; font-family:Arial,Helvetica,sans-serif; font-size:12pt; color:black=
">
Dear <b>Pak Robinsyah</b>,</div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:8px; font-size:15px; color:rgb(36,36,36)">
<span style=3D"font-family:Arial,Helvetica,sans-serif; font-size:12pt; colo=
r:black">Mohon informasinya untuk status unit
<b>DH1761HR </b>saat ini apakah sudah dapat di pickup oleh Bengkel ?</span>=
</p>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id=3D"x_x_m_1108401163197297083x_x_Signature">
<p style=3D"direction:ltr; text-align:left; background-color:white; margin:=
0px; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:=
black">
<span style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; background-color:white"><i>Demikian disampaikan,=
 terima kasih atas perhatian dan kerjasamanya.</i></span></p>
<p style=3D"direction:ltr; text-align:left; background-color:white; margin:=
0px; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:=
black">
<span style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif"><br>
</span></p>
<p style=3D"direction:ltr; text-align:left; background-color:white; margin:=
0px; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:=
black">
<span style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; font-size:10pt; color:rgb(12,100,192)"><b><i>War=
m Regards,</i></b></span></p>
<p style=3D"direction:ltr; text-align:left; background-color:white; margin:=
0px; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:=
black">
<span style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; font-size:10pt; color:rgb(12,100,192)"><b><i><br=
>
</i></b></span></p>
<div style=3D"background-color:rgb(255,255,255); margin:0px">
<div style=3D"direction:ltr; text-align:left; background-color:white; margi=
n:0px; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Hel=
vetica,sans-serif; font-size:10pt; color:rgb(12,100,192)">
<b>Andrea Dwi Prasetyo (Mr)</b></div>
<div style=3D"direction:ltr; text-align:left; background-color:white; margi=
n:0px; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Hel=
vetica,sans-serif; font-size:10pt; color:rgb(12,100,192)">
<b><i>Desk Surveyor - Commercial Claims Management</i></b></div>
<div style=3D"direction:ltr; text-align:left; background-color:white; margi=
n:0px; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Hel=
vetica,sans-serif; font-size:12pt; color:rgb(36,36,36)">
<img size=3D"455" alt=3D"image" style=3D"height:auto; max-width:100%; min-w=
idth:auto; min-height:auto; margin:0px" data-outlook-trace=3D"F:2|T:2" src=
=3D"cid:ii_19bee18dadbb6005c161"></div>
<div style=3D"background-color:white; margin:0px">
<p style=3D"direction:ltr; text-align:left; margin-top:0px; margin-bottom:0=
px"><span style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService=
,Calibri,Helvetica,sans-serif; font-size:9pt; color:rgb(12,100,192)"><b>M
</b>+62 878 8252 9452</span></p>
</div>
</div>
<div style=3D"direction:ltr; text-align:left; background-color:white; margi=
n:0px; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Hel=
vetica,sans-serif; font-size:9pt; color:rgb(12,100,192)">
<b>asuransiastra.</b>com</div>
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7297083x_x_x_x_image_0_dragging" style=3D"width:215.564px; height:57px; max=
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<div id=3D"x_x_m_1108401163197297083x_x_divRplyFwdMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>Dari:</b>&nbsp;Administrator &lt;<a href=3D"mailto:insurance.administrat=
or@sera.astra.co.id" target=3D"_blank">insurance.administrator@sera.astra.c=
o.id</a>&gt;<br>
<b>Dikirim:</b>&nbsp;Kamis, 15 Januari 2026 08.37<br>
<b>Kepada:</b>&nbsp;Andrea Dwi Prasetyo &lt;<a href=3D"mailto:anprasetyo@as=
uransiastra.com" target=3D"_blank">anprasetyo@asuransiastra.com</a>&gt;; Su=
rveyor TBS &lt;<a href=3D"mailto:atofia@asuransiastra.com" target=3D"_blank=
">atofia@asuransiastra.com</a>&gt;; Giri Parwat Moko &lt;<a href=3D"mailto:=
gmoko@asuransiastra.com" target=3D"_blank">gmoko@asuransiastra.com</a>&gt;;
 Giri Parwat Moko &lt;<a href=3D"mailto:gmoko@asuransiastra.com" target=3D"=
_blank">gmoko@asuransiastra.com</a>&gt;; Giri Parwat Moko &lt;<a href=3D"ma=
ilto:gmoko@asuransiastra.com" target=3D"_blank">gmoko@asuransiastra.com</a>=
&gt;; Hari Dharma Surbakti &lt;<a href=3D"mailto:hsurbakti@asuransiastra.co=
m" target=3D"_blank">hsurbakti@asuransiastra.com</a>&gt;;
 Tri Prassetyo &lt;<a href=3D"mailto:tprasetyo@asuransiastra.com" target=3D=
"_blank">tprasetyo@asuransiastra.com</a>&gt;; Sergio Jeremiah Hutabarat &lt=
;<a href=3D"mailto:sehutabarat@asuransiastra.com" target=3D"_blank">sehutab=
arat@asuransiastra.com</a>&gt;; Giri Parwat Moko &lt;<a href=3D"mailto:gmok=
o@asuransiastra.com" target=3D"_blank">gmoko@asuransiastra.com</a>&gt;<br>
<b>Subjek:</b>&nbsp;Claim baru unit 000000000070267026 TRAC Cabang Leasing =
Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; text-align:left; line-height:12pt; background-=
color:rgb(255,235,156); padding:2pt; border-width:1pt; border-style:solid; =
border-color:rgb(156,101,0); font-family:Calibri; font-size:10pt">
<span style=3D"color:rgb(156,101,0)">PERHATIAN:</span><span style=3D"color:=
black">&nbsp;E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim=
 terpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpde=
sk jika menurut Anda email ini berbahaya.</span></div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">Mohon Dipr=
oses pengajuan klaim sebagai berikut:<br>
<br>
</div>
<table style=3D"direction:ltr">
<tbody>
<tr>
<td style=3D"direction:ltr">
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">Nomor Klai=
m</div>
</td>
<td style=3D"direction:ltr">
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">:</div>
</td>
<td style=3D"direction:ltr">
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">SL72260007=
</div>
</td>
</tr>
<tr>
<td style=3D"direction:ltr">
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">Nomor Equi=
pment</div>
</td>
<td style=3D"direction:ltr">
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">:</div>
</td>
<td style=3D"direction:ltr">
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">0000000000=
70267026</div>
</td>
</tr>
</tbody>
</table>
<div style=3D"direction:ltr"><span style=3D"font-family:tahoma; font-size:1=
2px"><br>
<br>
<br>
Terima Kasih.<br>
Robinsyah</span><br>
<br>
<br>
<span style=3D"font-family:tahoma; font-size:10px"><b>Catatan: Mohon jangan=
 me-reply Email ini.</b></span></div>
<hr style=3D"direction:ltr">
<div style=3D"direction:ltr"><br>
</div>
<h5 style=3D"direction:ltr"><span style=3D"color:gray"><i>The information t=
ransmitted is intended only for the person or the entity to which it is add=
ressed and may contain confidential and/or privileged material, therefore, =
the authorized recipients shall protect
 this confidential information disclosed pursuant to provisions of PT SERAS=
I AUTORAYA and Subsidiaries=92 policy. If you have received it by mistake p=
lease notify the sender by return e-mail and delete this message including =
any of its attachments from your system.
 Any use, review, reliance or dissemination of this message in whole or in =
part is strictly prohibited and may be unlawful. The views expressed herein=
 do not necessarily represent those of PT SERASI AUTORAYA and Subsidiaries =
and should not be construed as the
 views, offers, or acceptance of PT SERASI AUTORAYA.</i><br>
<br>
Informasi yang dikirim hanya ditujukan kepada seorang atau badan hukum pene=
rima dan dapat mengandung materi yang penting dan rahasia, oleh karenanya p=
enerima yang berwenang wajib menjaga informasi rahasia yang diungkapkan ber=
dasarkan ketentuan kebijakan dari
 PT SERASI AUTORAYA dan Anak Perusahaannya. Apabila anda menerima kesalahan=
 pengiriman mohon agar memberitahukan kepada pengirim melalui e-mail dan me=
nghapus pesan ini termasuk lampiran-lampirannya dalam sistem anda. Segala b=
entuk penggunaan, review, ketergantungan,
 penyebarluasan dari pesan ini baik seluruh maupun sebagian sangat dilarang=
 keras dan dapat melawan hukum. Pendapat yang diungkapkan ini tidak selalu =
mewakili PT SERASI AUTORAYA dan Anak Perusahaannya dan tidak dapat ditafsir=
kan sebagai pendapat-pendapat, penawaran-penawaran,
 atau penerimaan-penerimaan dari PT SERASI AUTORAYA.</span></h5>
<br>
<hr>
The information transmitted is intended only for the person or the entity t=
o which it is addressed. If you have received it by mistake please notify t=
he sender by return e-mail.
</div>
</div>
</blockquote>
</div>
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