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Date: Thu, 12 Mar 2026 08:40:29 +0700
From: purchasing@rotiku.co.id
To: Burhanudin <burhanudin@dso.astra.co.id>
Cc: Ivanfadil0411 <ivanfadil0411@gmail.com>
Subject: Fwd: RE: Claim D001 PT. ROTI (Banding PND001-0262/25)
In-Reply-To: <SI2PR04MB4523DC9093BBEF5894BB88D3E19EA@SI2PR04MB4523.apcprd04.prod.outlook.com>
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FYI

Regards
IVAN

-------- Original Message --------
Subject: RE: Claim D001 PT. ROTI (Banding PND001-0262/25)
Date: 2026-01-29 10:57
 From: Ady Senjaya <ady.senjaya@dso.astra.co.id>
To: William Ali <ali.william@gmail.com>, Jimmie Harison 
<jimmie.harison@dso.astra.co.id>, Gemilang Yooka Putra 
<gemilang.yookaputra@dso.astra.co.id>, Anggi Hartawan 
<anggi.hartawan@dso.astra.co.id>
Cc: Rudi Susanto <rudi.susanto@rotiku.co.id>, "PT. Rajawali Otomotif 
Tirta Internasional - Purchasing" <purchasing@rotiku.co.id>, Burhanudin 
<burhanudin@dso.astra.co.id>, Andhika Wira Pratama 
<andhika.wira@dso.astra.co.id>, Yanuar Krisna 
<yanuar.krisna@dso.astra.co.id>

Dear Anggi, Yooka dan Jimmie..

Minta bantu di meetingin dengan ADM lagi ya..

Terima kasih atas bantuan dan kerjasamanya

Thanks

Ady Senjaya

From: William Ali <ali.william@gmail.com>
Sent: Thursday, 29 January 2026 09:42
To: Ady Senjaya <ady.senjaya@dso.astra.co.id>; Jimmie Harison
<jimmie.harison@dso.astra.co.id>
Cc: Rudi Susanto <rudi.susanto@rotiku.co.id>; PT. Rajawali Otomotif
Tirta Internasional - Purchasing <purchasing@rotiku.co.id>; Burhanudin
<burhanudin@dso.astra.co.id>; Andhika Wira Pratama
<andhika.wira@dso.astra.co.id>; Yanuar Krisna
<yanuar.krisna@dso.astra.co.id>
Subject: Fwd: Claim D001 PT. ROTI (Banding PND001-0262/25)

This message was sent from outside of the organization. Please do not
click hyperlinks or open attachments unless you recognize the source of
this email and know the content is safe.

Dear P'Ady & P'Jimmie,

Selamat pagi. Apa kabar?

Mohon maaf sebelumnya, menindaklanjuti kasus tersebut, seperti nya perlu
di adakan meeting kembali dengan pihak ADM. Nyata2 pada saat kita cek
buka kardus fisik barang kurang, namun ADM kekeh dengan anggapan sistem
mereka perfect ga mungkin salah (yang mana sebelumnya sudah pernah kita
buktikan sebaliknya).

Mohon bantuannya, terima kasih.

Blessings,

William

"Blessed is the man who trusts in the Lord, And whose hope is the Lord.
For he shall be like a tree planted by the waters, Which spreads out its
roots by the river, And will not fear when heat comes; But its leaf will
be green, And will not be anxious in the year of drought, Nor will cease
from yielding fruit."

"Thanking God for the wonderful & beautiful life He's given us; for the
glorious work He's working in and through us... realizing that He knows
our weaknesses, thanking Him for the Holy Spirit that helps, annoints,
and empowers us to do His will, as we live sacrificially to Jesus our
Lord."

---------- Forwarded message ---------
 From: Andhika Wira Pratama <andhika.wira@dso.astra.co.id>
Date: Wed, Jan 28, 2026 at 3:58 PM
Subject: Claim D001 PT. ROTI (Banding PND001-0262/25)
To: purchasing@rotiku.co.id <purchasing@rotiku.co.id>
Cc: Burhanudin <burhanudin@dso.astra.co.id>, ivan fadilah
<ivanfadil0411@gmail.com>, William Ali <ali.william@gmail.com>, Jimmie
Harison <jimmie.harison@dso.astra.co.id>, rudi.susanto@rotiku.co.id
<rudi.susanto@rotiku.co.id>

Dear Pak Ivan,

Untuk claim ini di reject oleh ADM dengan reason berikut:

Hai Sahabat,
Stok SAP tercatat 196 pcs, sementara aktual fisik hanya 191 pcs.
Part tersebut dipacking menggunakan DPM-DS10 dengan qty 5 pcs/dus.
Tidak ditemukan adanya koreksi baik di RF maupun manual via SAP,
sehingga kemungkinan kurang kecil.
Selain itu tidak ada permintaan yang sama di toko lain, potensi tertukar
dan less supply kecil.

Oleh karena itu mohon maaf claim ini kami reject.

Best Regards,

_ _

Andhika Wira Pratama

_PIC CLAIM HEAD OFFICE_

PT. ASTRA INTERNATIONAL DAIHATSU

JL. Selayar Blok D8, Kawasan Industri MM2100

Cibitung, Bekasi 17530

From: Andhika Wira Pratama
Sent: Thursday, 15 January 2026 08:21
To: 'purchasing@rotiku.co.id' <purchasing@rotiku.co.id>
Cc: Burhanudin <burhanudin@dso.astra.co.id>; 'ivan fadilah'
<ivanfadil0411@gmail.com>; 'William Ali' <ali.william@gmail.com>; Jimmie
Harison <jimmie.harison@dso.astra.co.id>; 'rudi.susanto@rotiku.co.id'
<rudi.susanto@rotiku.co.id>
Subject: Claim D001 PT. ROTI (Banding PND001-0262/25)

Dear Pak Ivan,

Claim berikut ini sudah di judgement investigasi oleh ADM, silahkan
kirimkan dokumennya ke gudang HO.

Best Regards,

_ _

Andhika Wira Pratama

_PIC CLAIM HEAD OFFICE_

PT. ASTRA INTERNATIONAL DAIHATSU

JL. Selayar Blok D8, Kawasan Industri MM2100

Cibitung, Bekasi 17530

From: Andhika Wira Pratama
Sent: Tuesday, 13 January 2026 13:17
To: 'purchasing@rotiku.co.id' <purchasing@rotiku.co.id>
Cc: Burhanudin <burhanudin@dso.astra.co.id>; ivan fadilah
<ivanfadil0411@gmail.com>; William Ali <ali.william@gmail.com>; Jimmie
Harison <jimmie.harison@dso.astra.co.id>; rudi.susanto@rotiku.co.id
Subject: Claim D001 PT. ROTI (Banding PND001-0262/25)

Dear Pak Ivan,

Sudah saya proses, berikut no. Slip BA nya: PND001-0008/26

Best Regards,

_ _

Andhika Wira Pratama

_PIC CLAIM HEAD OFFICE_

PT. ASTRA INTERNATIONAL DAIHATSU

JL. Selayar Blok D8, Kawasan Industri MM2100

Cibitung, Bekasi 17530

From: purchasing@rotiku.co.id <purchasing@rotiku.co.id>
Sent: Tuesday, 13 January 2026 12:02
To: Andhika Wira Pratama <andhika.wira@dso.astra.co.id>
Cc: Burhanudin <burhanudin@dso.astra.co.id>; ivan fadilah
<ivanfadil0411@gmail.com>; William Ali <ali.william@gmail.com>; Jimmie
Harison <jimmie.harison@dso.astra.co.id>; rudi.susanto@rotiku.co.id
Subject: Re: Claim D001 PT. ROTI

This message was sent from outside of the organization. Please do not
click hyperlinks or open attachments unless you recognize the source of
this email and know the content is safe.

Dear Pak Dhika
cc. Pak Burhan

Hal: Pengajuan Banding

Berkenan dengan case ini, saat hal ini terjadi (pd tgl 24 Des 2025),
saya langsung memberikan informasi via email dan WA pada hari yg
bersamaan.

Case ini sudah sangat clear terdeteksi (di awal) oleh tim WH kami,
dimana pada pesan WA sy kirimkan juga video-nya kepada Pak Burhan.

Untuk itu kami mengajukan Banding, dengan harapan bisa dievalusi
kembali.

Demikian yang dapat saya sampaikan. Terima kasih atas segenap perhatian
& kerjasamanya

Best regards

IVAN
PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL
Mobile : 0813-1124-1034
email : purchasing@rotiku.co.id

On 2026-01-13 10:15, Andhika Wira Pratama wrote:
> Dear Kang Burhan,
> 
> Untuk claim ini di reject oleh ADM dengan reason berikut:
> 
> Hai Sahabat,
> 
> Berdasarkan hasil investigasi:
> 
> 1) Stok di SAP tercatat 196, sedangkan stok fisik 191.
> 
> 2) Part dipacking menggunakan DPM-DS10 dengan qty 5 pcs/dus.
> 
> 3) Tidak ditemukan koreksi baik melalui RF maupun input manual via
> SAP, sehingga kemungkinan kurang sangat kecil.
> 
> Oleh karena itu mohon maaf claim ini kami reject.
> 
> Terima Kasih
> 
> Best Regards
> 
> _ _
> 
> Andhika Wira Pratama
> 
> _PIC CLAIM HEAD OFFICE_
> 
> PT. ASTRA INTERNATIONAL DAIHATSU
> 
> JL. Selayar Blok D8, Kawasan Industri MM2100
> 
> Cibitung, Bekasi 17530
> 
> From: Andhika Wira Pratama
> Sent: Tuesday, 06 January 2026 10:44
> To: Burhanudin <burhanudin@dso.astra.co.id>; 'ivan fadilah'
> <ivanfadil0411@gmail.com>
> Cc: 'William Ali' <ali.william@gmail.com>; Jimmie Harison
> <jimmie.harison@dso.astra.co.id>; 'ROTI - PURCHASING'
> <purchasing@rotiku.co.id>; 'rudi.susanto@rotiku.co.id'
> <rudi.susanto@rotiku.co.id>
> Subject: Claim D001 PT. ROTI
> 
> Dear Kang Burhan,
> 
> Claim berikut ini sudah di judgement investigasi oleh ADM, silahkan
> kirimkan part dan dokumennya ke gudang HO.
> 
> Best Regards,
> 
> _ _
> 
> Andhika Wira Pratama
> 
> _PIC CLAIM HEAD OFFICE_
> 
> PT. ASTRA INTERNATIONAL DAIHATSU
> 
> JL. Selayar Blok D8, Kawasan Industri MM2100
> 
> Cibitung, Bekasi 17530
> 
> From: Andhika Wira Pratama
> Sent: Monday, 29 December 2025 09:26
> To: Burhanudin <burhanudin@dso.astra.co.id>; ivan fadilah
> <ivanfadil0411@gmail.com>
> Cc: William Ali <ali.william@gmail.com>; Jimmie Harison
> <jimmie.harison@dso.astra.co.id>; ROTI - PURCHASING
> <purchasing@rotiku.co.id>; rudi.susanto@rotiku.co.id
> Subject: Claim D001 PT. ROTI
> 
> Dear Kang Burhan,
> 
> Sudah saya proses, berikut No Slip BA nya: PND001-0262/25
> 
> Best Regards,
> 
> _ _
> 
> Andhika Wira Pratama
> 
> _PIC CLAIM HEAD OFFICE_
> 
> PT. ASTRA INTERNATIONAL DAIHATSU
> 
> JL. Selayar Blok D8, Kawasan Industri MM2100
> 
> Cibitung, Bekasi 17530
> 
> From: Burhanudin <burhanudin@dso.astra.co.id>
> Sent: Friday, 26 December 2025 16:48
> To: ivan fadilah <ivanfadil0411@gmail.com>; Andhika Wira Pratama
> <andhika.wira@dso.astra.co.id>
> Cc: William Ali <ali.william@gmail.com>; Jimmie Harison
> <jimmie.harison@dso.astra.co.id>; ROTI - PURCHASING
> <purchasing@rotiku.co.id>; rudi.susanto@rotiku.co.id
> Subject: Bls: RETUR : BA25-00062R
> 
> Dear bang dhika,
> 
> maaf berikut revisinya
> 
> untuk nomer faktur dan tanggal
> 
> _"SALAM SAHABAT"_
> 
> Terimakasih untuk perhatian dan kerjasamanya
> Best Regards
> 
> B U R H A N
> PartSales DKI
> email : burhanudin@dso.astra.co.id
> 
> _"melayani sepenuh hati, memberi yang terbaik"_
> 
> -------------------------
> 
> Dari: Burhanudin <burhanudin@dso.astra.co.id>
> Dikirim: Jumat, 26 Desember 2025 16.41
> Kepada: ivan fadilah <ivanfadil0411@gmail.com>; Andhika Wira Pratama
> <andhika.wira@dso.astra.co.id>
> Cc: William Ali <ali.william@gmail.com>; Jimmie Harison
> <jimmie.harison@dso.astra.co.id>; ROTI - PURCHASING
> <purchasing@rotiku.co.id>; rudi.susanto@rotiku.co.id
> <rudi.susanto@rotiku.co.id>
> Subjek: Bls: RETUR : BA25-00062R
> 
> Dear bagn dika,
> 
> mohon proses pengajuan clai dealer ROTI
> 
> _"SALAM SAHABAT"_
> 
> Terimakasih untuk perhatian dan kerjasamanya
> Best Regards
> 
> B U R H A N
> PartSales DKI
> email : burhanudin@dso.astra.co.id
> 
> _"melayani sepenuh hati, memberi yang terbaik"_
> 
> -------------------------
> 
> Dari: ivan fadilah <ivanfadil0411@gmail.com>
> Dikirim: Rabu, 24 Desember 2025 14.17
> Kepada: Burhanudin <burhanudin@dso.astra.co.id>
> Cc: William Ali <ali.william@gmail.com>; Jimmie Harison
> <jimmie.harison@dso.astra.co.id>; ROTI - PURCHASING
> <purchasing@rotiku.co.id>; rudi.susanto@rotiku.co.id
> <rudi.susanto@rotiku.co.id>
> Subjek: RETUR : BA25-00062R
> 
> This message was sent from outside of the organization. Please do not
> click hyperlinks or open attachments unless you recognize the source
> of this email and know the content is safe.
> 
> Dear Pak Burhan,
> 
> Berikut kami lampirkan BA25-00062R, mohon dapat segera diretur. BA,
> Terlampir
> 
> NB : Faktur tidak dilampirkan krn belum diterima, dmn barang baru
> dikirim hari ini tgl 24/12/25 tetapi fisiknya kurang 1 pcs
> 
> Demikian pengajuan retur ini kami informasikan, agar dapat
> ditindaklanjuti.
> Terima kasih atas bantuannya.
> 
> Best Regards
> 
> IVAN
> PT. RAJAWALI OTOMOTIF TIRTA INTERNASIONAL
> Mobile : 0813-1124-1034
> email : purchasing@rotiku.co.id
> 
> PT Astra International Tbk
> Semangat Astra Terpadu Untuk Indonesia
> www.astra.co.id [1] [1]
> 
> The information transmitted is intended only for the person or the
> entity to which it is addressed and may contain confidential and/or
> privileged material. If you have received it by mistake please notify
> the sender by return e-mail and delete this message including any of
> its attachments from your system. Any use, review, reliance or
> dissemination of this message in whole or in part is strictly
> prohibited. Please note that e-mails are susceptible to change. The
> views expressed herein do not necessarily represent those of PT Astra
> International Tbk and should not be construed as the views, offers or
> acceptances of PT Astra International Tbk.
> 
> Links:
> ------
> [1] https://www.astra.co.id [2]

PT Astra International Tbk
Semangat Astra Terpadu Untuk Indonesia
www.astra.co.id [3]

The information transmitted is intended only for the person or the
entity to which it is addressed and may contain confidential and/or
privileged material. If you have received it by mistake please notify
the sender by return e-mail and delete this message including any of its
attachments from your system. Any use, review, reliance or dissemination
of this message in whole or in part is strictly prohibited. Please note
that e-mails are susceptible to change. The views expressed herein do
not necessarily represent those of PT Astra International Tbk and should
not be construed as the views, offers or acceptances of PT Astra
International Tbk.

PT Astra International Tbk
Semangat Astra Terpadu Untuk Indonesia
www.astra.co.id [3]

Links:
------
[1] http://www.astra.co.id
[2] https://www.astra.co.id
[3] https://www.astra.co.id/