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Envelope-to: trw@rotiku.co.id
Delivery-date: Sat, 01 Feb 2025 09:01:52 +0700
Date: Sat, 1 Feb 2025 10:01:07 +0800 (CST)
From: Lazada <noreply@support.lazada.co.id>
To: trw@rotiku.co.id
Message-Id: lazada-1738375267773-985
Subject: Your Shop is Enrolled in the Guarantee Seller Program this Month
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Feedback-ID: GSP_Enroll_Email_ID:en:45ffa1ca-d5e7-433f-858f-23dc3c4e77bf:Lazada

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=C2=A0

<=
span style=3D"font-family:"Calibri",sans-serif">Di bulan ini (selama satu b=
ulan penuh), tokomu berada dalam pantauan dan berpotensi terkena Biaya P=
elanggaran Pesanan karena pada Hari Penilaian terakhir (tanggal 25 di b=
ulan sebelumnya), tokomu tidak memenuhi Standar Pelayanan, yaitu:</s=
pan>

<ul>
=09<li style=3D"list-style-type:none">
=09<ul style=3D"list-style-type:disc">
=09=09<li style=3D"margin-bottom:11px"><span=
 style=3D"line-height:normal">Lazmal=
l: Tingkat Pemenuhan Cepat (FFR) di bawah 90% atau Tingkat Pembatalan Penju=
al (CR) di atas 1%.</li>
=09=09<li style=3D"margin-bottom:11px"><span=
 style=3D"line-height:normal">Lazada=
 Marketplace: Tingkat Pemenuhan Cepat (FFR) di bawah 70% atau Tingkat Pemba=
talan Penjual (CR) di atas 5%.</li>
=09</ul>
=09</li>
</ul>

=C2=A0

PENTING!</=
b>

<=
span style=3D"font-family:"Calibri",sans-serif">Seller yang secara konsiste=
n tidak memenuhi Standar Pelayanan akan dikenakan Biaya Pelanggaran Pesanan=
.

<=
span style=3D"font-family:"Calibri",sans-serif">Biaya Pelanggaran Pesanan a=
kan dikenakan jika memenuhi 3 kondisi berikut:<=
/span>

<ul>
=09<li style=3D"margin-bottom:11px">Pad=
a Hari Penilaian (tanggal 25 di setiap bulan), toko tidak memenuhi Standar =
Pelayanan, yaitu:=

=09<ul style=3D"list-style-type:disc">
=09=09<li style=3D"margin-bottom:11px"><span=
 style=3D"line-height:normal">Lazmal=
l: Tingkat Pemenuhan Cepat (FFR) di bawah 90% atau Tingkat Pembatalan Penju=
al (CR) di atas 1%.</li>
=09=09<li style=3D"margin-bottom:11px"><span=
 style=3D"line-height:normal">Lazada=
 Marketplace: Tingkat Pemenuhan Cepat (FFR) di bawah 70% atau Tingkat Pemba=
talan Penjual (CR) di atas 5%.</li>
=09</ul>
=09</li>
=09<li style=3D"margin-bottom:11px">Di =
bulan berikutnya setelah Hari Penilaian, terjadi Pelanggaran Pesanan=
, yaitu pesanan yang tidak dipenuhi de=
ngan kondisi Tingkat Pemenuhan Cepat atau pesanan yang dibatalkan oleh Sell=
er</li>
=09<li style=3D"margin-bottom:11px">Di =
H+8 setelah terjadi Pelanggaran Pesanan, toko masih tidak memenuhi Standar =
Pelayanan, yaitu:=

=09<ul style=3D"list-style-type:disc">
=09=09<li style=3D"margin-bottom:11px"><span=
 style=3D"line-height:normal">Lazmal=
l: Tingkat Pemenuhan Cepat (FFR) di bawah 90% atau Tingkat Pembatalan Penju=
al (CR) di atas 1%.</li>
=09=09<li style=3D"margin-bottom:11px"><span=
 style=3D"line-height:normal">Lazada=
 Marketplace: Tingkat Pemenuhan Cepat (FFR) di bawah 70% atau Tingkat Pemba=
talan Penjual (CR) di atas 5%.</li>
=09</ul>
=09</li>
</ul>

<=
span style=3D"font-family:"Calibri",sans-serif">Biaya Pelanggaran Pesanan h=
anya dikenakan pada Pelanggaran Pesanan, yang besarnya 1% dari nilai ite=
m pesanan (maksimal Rp7.000 per pesanan).</=
p>

<=
span style=3D"font-family:"Calibri",sans-serif">Agar terhindar dari Biaya P=
elanggaran Pesanan, pastikan kamu tidak melakukan Pelanggaran Pesanan denga=
n selalu:

<ol>
=09<li style=3D"margin-bottom:11px">Melakukan=
 pemenuhan pesanan sesuai dengan kondisi Tingkat Pemenuhan Cepat (FFR)</spa=
n>, yaitu Ready-to-Ship (RTS) dalam 24=
 jam dan Transit-to-Ship (TTS) dalam 48 jam untuk Pesanan Pick-Up atau Tran=
sit-to-Ship (TTS) dalam 48 jam untuk Pesanan Drop-off<=
/span></li>
=09<li style=3D"margin-bottom:11px">Menghinda=
ri pembatalan pesanan, dengan c=
ara memastikan ketersediaan stok dan kesesuaian harga<=
/span></li>
</ol>

=C2=A0

<=
span style=3D"font-family:"Calibri",sans-serif">Kunjungi halaman Kesehatan =
Akun pada Seller Center untuk meninjau kinerja toko Anda dan mengajukan ban=
ding jika diperlukan=C2=A0<a href=3D"https://sellercenter.laz=
ada.co.id/portal/seller/account_health/lazmall-guarantee?spm=3Da1zawh.24666=
833.0.dmorelink.21e61e13Oh7pmd&source=3Daccount_health&" style=3D"color:blu=
e; text-decoration:underline">DI SINI</a></spa=
n>

<=
span style=3D"font-family:"Calibri",sans-serif">Sebagai alternatif, kamu bi=
sa mencoba salah satu program unggulan kami 'Fulfilled by Lazada' (FBL) seb=
agai solusi untuk meningkatkan operasional tokomu. </s=
pan>

<=
span style=3D"font-family:"Calibri",sans-serif">Dengan bergabung di 'Fulfil=
led by Lazada' (FBL), kamu dapat melakukan pemenuhan pesanan tanpa rumit da=
n berpeluang meningkatkan FFR sebesar +5% di atas rata-rata pasar.</=
span>

<=
span style=3D"font-family:"Calibri",sans-serif">Untuk dapat memahami Kebija=
kan Program Jaminan Penjual secara keseluruhan dan bagaimana kamu dapat men=
ghindari dari Biaya Pelanggaran Pesanan, silahkan kunjungi:</=
span>

<ul>
=09<li style=3D"margin-bottom:11px">Kunjungi Laz=
ada University Training=C2=A0<a href=3D"https://university.lazada.co=
.id/course/learn?id=3D43189" style=3D"color:blue; text-decoration:underline=
" target=3D"_blank">DI SINI</a></sp=
an></li>
=09<li style=3D"margin-bottom:11px">Pelajari di =
halaman Pusat Bantuan=C2=A0<a href=3D"https://sellercenter.lazada.co=
.id/seller/helpcenter/kebijakan-program-jaminan-penjual-27733.html" style=
=3D"color:blue; text-decoration:underline">DI SINI</a></li>
</ul>

=C2=A0

<=
span style=3D"font-family:"Calibri",sans-serif">During this month, for a fu=
ll month, your store has been under observation and is potentially subject =
to Order Breach Fees because on the last Assessment Day (the 25th of the pr=
evious month), your store did not meet the Value Standards, which are: </sp=
an>

<ul>
=09<li style=3D"margin-bottom:11px">LazMall MP: =
Fast Fulfillment Rate (FFR) below 90% or Cancellation Rate (CR) above 1%.</=
span></li>
=09<li style=3D"margin-bottom:11px">Lazada MP: F=
ast Fulfillment Rate (FFR) below 70% or Cancellation Rate (CR) above 5%.</s=
pan></li>
</ul>

=C2=A0

<=
span style=3D"font-family:"Calibri",sans-serif">Sellers who consistently do=
 not meet the Value Standards will be subject to Order Breach Fees.<=
/span>

<=
span style=3D"font-family:"Calibri",sans-serif">Order Breached Fees will be=
 charged if the following three (3) conditions are met:</span=
>

<ul>
=09<li style=3D"margin-bottom:11px">On Ass=
essment Day (the 25th of every month), the store does not meet the Value St=
andards, namely

=09<ul style=3D"list-style-type:disc">
=09=09<li style=3D"margin-bottom:11px"><span=
 style=3D"line-height:normal">LazMal=
l MP: Fast Fulfillment Rate (FFR) below 90% or Cancellation Rate (CR) above=
 1%.</li>
=09=09<li style=3D"margin-bottom:11px"><span=
 style=3D"line-height:normal">Lazada=
 MP: Fast Fulfillment Rate (FFR) below 70% or Cancellation Rate (CR) above =
5%.</li>
=09</ul>
=09</li>
=09<li style=3D"margin-bottom:11px">In the=
 following month after the Assessment Day, there is an Order Breached, name=
ly orders that are not fulfilled with the Fast Fulfillment Rate or orders c=
ancelled by you.</li>
=09<li style=3D"margin-bottom:11px">On D+8=
 after the Order Breached occurs, the store still does not meet the Value S=
tandards, namely 
=09<ul style=3D"list-style-type:disc">
=09=09<li style=3D"margin-bottom:11px"><span=
 style=3D"line-height:normal">LazMal=
l MP: Fast Fulfillment Rate (FFR) below 90% or Cancellation Rate (CR) above=
 1%.</li>
=09=09<li style=3D"margin-bottom:11px"><span=
 style=3D"line-height:normal">Lazada=
 MP: Fast Fulfillment Rate (FFR) below 70% or Cancellation Rate (CR) above =
5%.</li>
=09</ul>
=09</li>
</ul>

<=
span style=3D"font-family:"Calibri",sans-serif">Order Breached Fees are onl=
y charged for Order Breached, the amount of which is 1% of the order item v=
alue (maximum of Rp7,000 per order).

<=
span style=3D"font-family:"Calibri",sans-serif">To avoid Order Breached Fee=
s, kindly make sure you do not commit Order Breached by:</spa=
n>

<ol>
=09<li style=3D"margin-bottom:11px">Fulfilling o=
rders according to the Fast Fulfillment Rate (FFR) conditions, namely Ready=
-to-Ship (RTS) within 24 hours and Transit-to-Ship (TTS) within 48 hours fo=
r Pick-Up Orders or Transit-to-Ship (TTS) within 48 hours for Drop-off Orde=
rs.</li>
=09<li style=3D"margin-bottom:11px">Avoiding ord=
er cancelations by ensuring stock availability and price accuracy.</=
span></li>
</ol>

=C2=A0

<=
span style=3D"font-family:"Calibri",sans-serif">Visit the Account Health pa=
ge on the Seller Center to review your store's performance and file an appe=
al if necessary<a href=3D"sellercenter.lazada.co.id/portal/se=
ller/account_health/lazmall-guarantee?spm=3Da1zawh.24666833.0.dmorelink.21e=
61e13Oh7pmd&source=3Daccount_health&" style=3D"color:blue; text-decoration:=
underline"> HERE</a><=
span style=3D"font-family:"Calibri",sans-serif">.</spa=
n>

<=
span style=3D"font-family:"Calibri",sans-serif">As an alternative, you can =
try one of our flagship programs 'Fulfilled by Lazada' (FBL) as a solution =
to improve your operations. By joining 'Fulfilled by Lazada' (FBL), you can=
 fulfill orders without complications and have the opportunity to increase =
FFR by +5% above the market average.

<=
span style=3D"font-family:"Calibri",sans-serif">To fully understand the Gua=
rantee Seller Program Policy and how to avoid Order Breached Fees, please v=
isit:

<ul>
=09<li style=3D"margin-bottom:11px">Lazada Unive=
rsity Training <a href=3D"https://university.lazada.co.id/course/lea=
rn?id=3D43189" style=3D"color:blue; text-decoration:underline">HERE</a></li>
=09<li style=3D"margin-bottom:11px">Learn on the=
 Help Center page <a href=3D"https://sellercenter.lazada.co.id/selle=
r/helpcenter/kebijakan-program-jaminan-penjual-27733.html" style=3D"color:b=
lue; text-decoration:underline">HERE</span=
></a></li>
</ul>

=C2=A0

Laz=
ada Indonesia
<div style=3D"display:none"><img style=3D"display:none" src=3D"http://gm.mm=
stat.com/global-message-platform-ae.edm.edm_open?site_id=3DID&t=3D173837526=
7773&msg_id=3D45ffa1ca-d5e7-433f-858f-23dc3c4e77bf&template_name=3DGSP_Enro=
ll_Email_ID&to_address=3Dtrw@rotiku.co.id"/></div><div style=3D"display:non=
e"><img style=3D"display:none" src=3D"https://sg.mmstat.com/lzdseller.email=
-engagement.api-tracking?gmkey=3DEXP&gokey=3Dsite_id%3DID%26t%3D17383752677=
73%26msg_id%3D45ffa1ca-d5e7-433f-858f-23dc3c4e77bf%26mq_msg_id%3D2101A20013=
F73E2943AB022658B7EE3B%26to_address%3Dtrw%40rotiku.co.id%26requirement_id%3=
D675%26template_id%3D5163%26template_name%3DGSP_Enroll_Email_ID&logtype=3D2=
"/></div>
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