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✏️ Editing: 1771464768.M99004P3671731.managesvr1.smart-it.co.id,S=601197,W=610167:2,S

Envelope-to: purchasing@thestar.co.id
Delivery-date: Thu, 19 Feb 2026 08:32:48 +0700
From: Andre Eka Rahayu <arahayu@asuransiastra.com>
To: Andre Eka Rahayu <arahayu@asuransiastra.com>
CC: dimas perdana prawoto <dimas.perdana@sera.astra.co.id>, naomi cynthia
	<naomi.cynthia@sera.astra.co.id>, muhammad solihin
	<muhammad.solihin@sera.astra.co.id>, Tri Prassetyo
	<tprasetyo@asuransiastra.com>, Hari Dharma Surbakti
	<hsurbakti@asuransiastra.com>, Syifahni Melynia <smelynia@asuransiastra.com>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra
Thread-Topic: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra
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Date: Thu, 19 Feb 2026 01:31:52 +0000
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Dear Partshop,

Reminder.

Demikian disampaikan, terima kasih atas perhatian dan kerjasamanya.

Warm Regards,

Andre Eka Rahayu (Mr)
Desk Surveyor - Commercial Claims Management
[image]

M +62 895 0422 6244

asuransiastra.com
Please consider the environment before printing
[cid:70910651-1743-4f91-ad01-72e15e79a154]

________________________________
From: Andre Eka Rahayu <arahayu@asuransiastra.com>
Sent: 14 February 2026 14:27
To: Andre Eka Rahayu <arahayu@asuransiastra.com>
Cc: dimas perdana prawoto <dimas.perdana@sera.astra.co.id>; naomi cynthia <=
naomi.cynthia@sera.astra.co.id>; muhammad solihin <muhammad.solihin@sera.as=
tra.co.id>; Tri Prassetyo <tprasetyo@asuransiastra.com>; Hari Dharma Surbak=
ti <hsurbakti@asuransiastra.com>; Syifahni Melynia <smelynia@asuransiastra.=
com>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra

Dear Partshop,

Mohon dapat dibantu untuk estimasi ketersediaan dan harga part unit claim b=
erikut
[cid:2c65e8de-d063-442a-b946-d6c43765f00d]

[cid:590f05db-3349-43dc-9f66-33b9e30ea2a3]

Demikian disampaikan, terima kasih atas perhatian dan kerjasamanya.

Warm Regards,

Andre Eka Rahayu (Mr)
Desk Surveyor - Commercial Claims Management
[image]

M +62 895 0422 6244

asuransiastra.com
Please consider the environment before printing
[cid:9e72beae-17fb-4c72-9eaa-63bf74197cc3]

________________________________
From: CV Laleno <cvlalenokpg@gmail.com>
Sent: 13 February 2026 11:59
To: Syifahni Melynia <smelynia@asuransiastra.com>
Cc: Andre Eka Rahayu <arahayu@asuransiastra.com>; robinsyah <robinsyah@trac=
.astra.co.id>; achmad nasichin <achmad.nasichin@trac.astra.co.id>; m. malth=
uf zamzami <muhammad.malthuf@trac.astra.co.id>; dimas perdana prawoto <dima=
s.perdana@sera.astra.co.id>; naomi cynthia <naomi.cynthia@sera.astra.co.id>=
; muhammad solihin <muhammad.solihin@sera.astra.co.id>; Tri Prassetyo <tpra=
setyo@asuransiastra.com>; Hari Dharma Surbakti <hsurbakti@asuransiastra.com=
>; riyo.defvi <riyo.defvi@trac.astra.co.id>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra

PERHATIAN: E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim t=
erpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpdesk=
 jika menurut Anda email ini berbahaya.

Dear Pak Andre
Selamat Pagi

Estimasi unit DH8592AR sudah selesai di input dalam sistem SIS.
Berikut saya lampirkan foto kerusakan unit.
Dan mohon dibantu support sparepart dari asuransi untuk unit di Ruteng, lis=
t sparepartnya sudah diinput di SIS.
Part dikirim ke bosowa ruteng : JL Arabika, No. 9, Ruteng, Nusa Tenggara Ti=
mur (NTT), Indonesia
penerima (0822-3144-7490)
Demikian disampaikan.
Terimakasih..

Salam Sarry
Admin CV Laleno

Pada Sel, 10 Feb 2026 pukul 09.35 Syifahni Melynia <smelynia@asuransiastra.=
com<mailto:smelynia@asuransiastra.com>> menulis:
Dear Bu Sarry,

Reminder. Mohon dibantu melampirkan foto kerusakan unit ini agar spk dapat =
segera diproses.

Best Regards,

Syifahni Melynia

Claim Admin - Commercial Claims Management

M +62895-3357-70168

asuransiastra.com<http://asuransiastra.com>

[cid:ii_19c555c1d7ae4de78aee]

________________________________
From: Syifahni Melynia <smelynia@asuransiastra.com<mailto:smelynia@asuransi=
astra.com>>
Sent: Monday, February 9, 2026 8:50 AM
To: cvlalenokpg <cvlalenokpg@gmail.com<mailto:cvlalenokpg@gmail.com>>; Andr=
e Eka Rahayu <arahayu@asuransiastra.com<mailto:arahayu@asuransiastra.com>>
Cc: robinsyah <robinsyah@trac.astra.co.id<mailto:robinsyah@trac.astra.co.id=
>>; achmad nasichin <achmad.nasichin@trac.astra.co.id<mailto:achmad.nasichi=
n@trac.astra.co.id>>; m. malthuf zamzami <muhammad.malthuf@trac.astra.co.id=
<mailto:muhammad.malthuf@trac.astra.co.id>>; dimas perdana prawoto <dimas.p=
erdana@sera.astra.co.id<mailto:dimas.perdana@sera.astra.co.id>>; naomi cynt=
hia <naomi.cynthia@sera.astra.co.id<mailto:naomi.cynthia@sera.astra.co.id>>=
; muhammad solihin <muhammad.solihin@sera.astra.co.id<mailto:muhammad.solih=
in@sera.astra.co.id>>; Tri Prassetyo <tprasetyo@asuransiastra.com<mailto:tp=
rasetyo@asuransiastra.com>>; Hari Dharma Surbakti <hsurbakti@asuransiastra.=
com<mailto:hsurbakti@asuransiastra.com>>; riyo.defvi <riyo.defvi@trac.astra=
.co.id<mailto:riyo.defvi@trac.astra.co.id>>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra

Dear Bu Sarry,

Reminder. Mohon dibantu melampirkan foto kerusakan unit ini agar spk dapat =
segera diproses.

Best Regards,

Syifahni Melynia

Claim Admin - Commercial Claims Management

M +62895-3357-70168

asuransiastra.com<http://asuransiastra.com>

[cid:ii_19c555c1d7a475311a7d]

________________________________
From: Andre Eka Rahayu <arahayu@asuransiastra.com<mailto:arahayu@asuransias=
tra.com>>
Sent: Friday, February 6, 2026 10:56 AM
To: cvlalenokpg <cvlalenokpg@gmail.com<mailto:cvlalenokpg@gmail.com>>; Syif=
ahni Melynia <smelynia@asuransiastra.com<mailto:smelynia@asuransiastra.com>=
>
Cc: robinsyah <robinsyah@trac.astra.co.id<mailto:robinsyah@trac.astra.co.id=
>>; achmad nasichin <achmad.nasichin@trac.astra.co.id<mailto:achmad.nasichi=
n@trac.astra.co.id>>; m. malthuf zamzami <muhammad.malthuf@trac.astra.co.id=
<mailto:muhammad.malthuf@trac.astra.co.id>>; dimas perdana prawoto <dimas.p=
erdana@sera.astra.co.id<mailto:dimas.perdana@sera.astra.co.id>>; naomi cynt=
hia <naomi.cynthia@sera.astra.co.id<mailto:naomi.cynthia@sera.astra.co.id>>=
; muhammad solihin <muhammad.solihin@sera.astra.co.id<mailto:muhammad.solih=
in@sera.astra.co.id>>; Tri Prassetyo <tprasetyo@asuransiastra.com<mailto:tp=
rasetyo@asuransiastra.com>>; Hari Dharma Surbakti <hsurbakti@asuransiastra.=
com<mailto:hsurbakti@asuransiastra.com>>; riyo.defvi <riyo.defvi@trac.astra=
.co.id<mailto:riyo.defvi@trac.astra.co.id>>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra

Dear Bu Sarry,

Jika estimasi bengkel sudah final, dibantu untuk melampirkan detail foto fo=
to kerusakan unit claim ini. Guna proses verifiaksi lebih lanjut

Demikian disampaikan, terima kasih atas perhatian dan kerjasamanya.

Warm Regards,

Andre Eka Rahayu (Mr)
Desk Surveyor - Commercial Claims Management
[image]

M +62 895 0422 6244

asuransiastra.com
Please consider the environment before printing
[cid:ii_19c555c1d7ad7be83a7c]

________________________________
From: CV Laleno <cvlalenokpg@gmail.com<mailto:cvlalenokpg@gmail.com>>
Sent: 04 February 2026 15:45
To: Syifahni Melynia <smelynia@asuransiastra.com<mailto:smelynia@asuransias=
tra.com>>
Cc: Andre Eka Rahayu <arahayu@asuransiastra.com<mailto:arahayu@asuransiastr=
a.com>>; robinsyah <robinsyah@trac.astra.co.id<mailto:robinsyah@trac.astra.=
co.id>>; achmad nasichin <achmad.nasichin@trac.astra.co.id<mailto:achmad.na=
sichin@trac.astra.co.id>>; m. malthuf zamzami <muhammad.malthuf@trac.astra.=
co.id<mailto:muhammad.malthuf@trac.astra.co.id>>; dimas perdana prawoto <di=
mas.perdana@sera.astra.co.id<mailto:dimas.perdana@sera.astra.co.id>>; naomi=
 cynthia <naomi.cynthia@sera.astra.co.id<mailto:naomi.cynthia@sera.astra.co=
.id>>; muhammad solihin <muhammad.solihin@sera.astra.co.id<mailto:muhammad.=
solihin@sera.astra.co.id>>; Tri Prassetyo <tprasetyo@asuransiastra.com<mail=
to:tprasetyo@asuransiastra.com>>; Hari Dharma Surbakti <hsurbakti@asuransia=
stra.com<mailto:hsurbakti@asuransiastra.com>>; riyo.defvi <riyo.defvi@trac.=
astra.co.id<mailto:riyo.defvi@trac.astra.co.id>>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra

PERHATIAN: E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim t=
erpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpdesk=
 jika menurut Anda email ini berbahaya.

Dear Bu Syifahni,

Kendala di sistem kami sudah normal dan estimasi sudah saya input di SIS ti=
nggal menunggu ACC dari pihak TRAC.
Demikian disampaikan dan terimakasih.

Salam Sarry,
Admin CV Laleno

Pada Sel, 3 Feb 2026 pukul 16.15 Syifahni Melynia <smelynia@asuransiastra.c=
om<mailto:smelynia@asuransiastra.com>> menulis:
Dear Bu Sarry,

Mohon dibantu mengirimkan estimasi manualnya terlebih dahulu bu, mengingat =
unit sudah lama dibengkel.

Best Regards,

Syifahni Melynia

Claim Admin - Commercial Claims Management

M +62895-3357-70168

asuransiastra.com<http://asuransiastra.com>

[cid:ii_19c555c1d7ae7c6ccb1b]

________________________________
From: CV Laleno <cvlalenokpg@gmail.com<mailto:cvlalenokpg@gmail.com>>
Sent: Tuesday, February 3, 2026 3:02 PM
To: Syifahni Melynia <smelynia@asuransiastra.com<mailto:smelynia@asuransias=
tra.com>>
Cc: Andre Eka Rahayu <arahayu@asuransiastra.com<mailto:arahayu@asuransiastr=
a.com>>; robinsyah <robinsyah@trac.astra.co.id<mailto:robinsyah@trac.astra.=
co.id>>; achmad nasichin <achmad.nasichin@trac.astra.co.id<mailto:achmad.na=
sichin@trac.astra.co.id>>; m. malthuf zamzami <muhammad.malthuf@trac.astra.=
co.id<mailto:muhammad.malthuf@trac.astra.co.id>>; dimas perdana prawoto <di=
mas.perdana@sera.astra.co.id<mailto:dimas.perdana@sera.astra.co.id>>; naomi=
 cynthia <naomi.cynthia@sera.astra.co.id<mailto:naomi.cynthia@sera.astra.co=
.id>>; muhammad solihin <muhammad.solihin@sera.astra.co.id<mailto:muhammad.=
solihin@sera.astra.co.id>>; Tri Prassetyo <tprasetyo@asuransiastra.com<mail=
to:tprasetyo@asuransiastra.com>>; Hari Dharma Surbakti <hsurbakti@asuransia=
stra.com<mailto:hsurbakti@asuransiastra.com>>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra

PERHATIAN: E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim t=
erpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpdesk=
 jika menurut Anda email ini berbahaya.

Dear bu Syifahni dan Team
Selamat Sore,

Mohon maaf, estimasi unit belum bisa kami input dikarenakan sistem komputer=
 di kantor sedang mengalami kendala dan masih dalam proses perbaikan oleh t=
eknisi.
Diperkirakan proses perbaikan akan selesai dalam waktu dua hari ke depan.

Kami akan segera melakukan input estimasi dan menginformasikan kembali sete=
lah sistem dapat digunakan.

Demikian disampaikan dan terimakasih.

Salam Sarry,
Admin CV Laleno

Pada Sel, 3 Feb 2026 08.58, Syifahni Melynia <smelynia@asuransiastra.com<ma=
ilto:smelynia@asuransiastra.com>> menulis:
Dear Bu Sarry,

Reminder. Dibantu estimasinya segera agar spk dapat diproses bu

Best Regards,

Syifahni Melynia

Claim Admin - Commercial Claims Management

M +62895-3357-70168

asuransiastra.com<http://asuransiastra.com>

[cid:ii_19c555c1d79fed457e71]

________________________________
From: Syifahni Melynia <smelynia@asuransiastra.com<mailto:smelynia@asuransi=
astra.com>>
Sent: Friday, January 30, 2026 8:02 AM
To: cvlalenokpg <cvlalenokpg@gmail.com<mailto:cvlalenokpg@gmail.com>>; Andr=
e Eka Rahayu <arahayu@asuransiastra.com<mailto:arahayu@asuransiastra.com>>
Cc: robinsyah <robinsyah@trac.astra.co.id<mailto:robinsyah@trac.astra.co.id=
>>; achmad nasichin <achmad.nasichin@trac.astra.co.id<mailto:achmad.nasichi=
n@trac.astra.co.id>>; m. malthuf zamzami <muhammad.malthuf@trac.astra.co.id=
<mailto:muhammad.malthuf@trac.astra.co.id>>; dimas perdana prawoto <dimas.p=
erdana@sera.astra.co.id<mailto:dimas.perdana@sera.astra.co.id>>; naomi cynt=
hia <naomi.cynthia@sera.astra.co.id<mailto:naomi.cynthia@sera.astra.co.id>>=
; muhammad solihin <muhammad.solihin@sera.astra.co.id<mailto:muhammad.solih=
in@sera.astra.co.id>>; Tri Prassetyo <tprasetyo@asuransiastra.com<mailto:tp=
rasetyo@asuransiastra.com>>; Hari Dharma Surbakti <hsurbakti@asuransiastra.=
com<mailto:hsurbakti@asuransiastra.com>>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra

Dear Bu Sarry,

Reminder. Dibantu estimasinya segera agar spk dapat diproses bu

Best Regards,

Syifahni Melynia

Claim Admin - Commercial Claims Management

M +62895-3357-70168

asuransiastra.com<http://asuransiastra.com>

[cid:ii_19c555c1d7a9cd6320b9]

________________________________
From: Andre Eka Rahayu <arahayu@asuransiastra.com<mailto:arahayu@asuransias=
tra.com>>
Sent: Monday, January 26, 2026 8:31 AM
To: cvlalenokpg <cvlalenokpg@gmail.com<mailto:cvlalenokpg@gmail.com>>
Cc: robinsyah <robinsyah@trac.astra.co.id<mailto:robinsyah@trac.astra.co.id=
>>; achmad nasichin <achmad.nasichin@trac.astra.co.id<mailto:achmad.nasichi=
n@trac.astra.co.id>>; m. malthuf zamzami <muhammad.malthuf@trac.astra.co.id=
<mailto:muhammad.malthuf@trac.astra.co.id>>; dimas perdana prawoto <dimas.p=
erdana@sera.astra.co.id<mailto:dimas.perdana@sera.astra.co.id>>; naomi cynt=
hia <naomi.cynthia@sera.astra.co.id<mailto:naomi.cynthia@sera.astra.co.id>>=
; muhammad solihin <muhammad.solihin@sera.astra.co.id<mailto:muhammad.solih=
in@sera.astra.co.id>>; Syifahni Melynia <smelynia@asuransiastra.com<mailto:=
smelynia@asuransiastra.com>>; Tri Prassetyo <tprasetyo@asuransiastra.com<ma=
ilto:tprasetyo@asuransiastra.com>>; Hari Dharma Surbakti <hsurbakti@asurans=
iastra.com<mailto:hsurbakti@asuransiastra.com>>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra

Dear Bu Sarry,

Terimakasih untuk kejelasannya. Dibantu estimasi perbaikan unit claim ini, =
apakah telah diinput pada SIS. Jika sudah dibantu kabar baliknya serta dila=
mpirkan detaill foto-foto kerusakan unit claim ini.

Demikian disampaikan, terima kasih atas perhatian dan kerjasamanya.

Warm Regards,

Andre Eka Rahayu (Mr)
Desk Surveyor - Commercial Claims Management
[image]

M +62 895 0422 6244

asuransiastra.com
Please consider the environment before printing
[cid:ii_19c555c1d79efd812be3]

________________________________
From: CV Laleno <cvlalenokpg@gmail.com<mailto:cvlalenokpg@gmail.com>>
Sent: 22 January 2026 13:09
To: Syifahni Melynia <smelynia@asuransiastra.com<mailto:smelynia@asuransias=
tra.com>>
Cc: Andre Eka Rahayu <arahayu@asuransiastra.com<mailto:arahayu@asuransiastr=
a.com>>; robinsyah <robinsyah@trac.astra.co.id<mailto:robinsyah@trac.astra.=
co.id>>; achmad nasichin <achmad.nasichin@trac.astra.co.id<mailto:achmad.na=
sichin@trac.astra.co.id>>; m. malthuf zamzami <muhammad.malthuf@trac.astra.=
co.id<mailto:muhammad.malthuf@trac.astra.co.id>>; dimas perdana prawoto <di=
mas.perdana@sera.astra.co.id<mailto:dimas.perdana@sera.astra.co.id>>; naomi=
 cynthia <naomi.cynthia@sera.astra.co.id<mailto:naomi.cynthia@sera.astra.co=
.id>>; muhammad solihin <muhammad.solihin@sera.astra.co.id<mailto:muhammad.=
solihin@sera.astra.co.id>>; CCL TRAC <CCLTRAC@asuransiastra.com<mailto:CCLT=
RAC@asuransiastra.com>>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra

PERHATIAN: E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim t=
erpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpdesk=
 jika menurut Anda email ini berbahaya.

Dear bu Syifahni dan Team
Selamat Siang

Untuk excavator, saya sudah tanyakan ke orang towingnya di Ruteng dan waktu=
 evakuasi orang towingnya tidak sempat foto/videokan berubung waktu itu pos=
isi dia juga atur lalu lintas karena macet setelah itu baru bisa foto dan v=
ideokan pas unit sudah di atas dan sudah tidak menghadang jalan.
Demikian disampaikan dan terimakasih.

Salam Sarry
Admin CV Laleno

Pada Kam, 22 Jan 2026 pukul 09.14 Syifahni Melynia <smelynia@asuransiastra.=
com<mailto:smelynia@asuransiastra.com>> menulis:
Dear Bu Sarry,

Reminder II. Mohon dibantu untuk melampirkan sebagai berikut :

1.
Foto/Video Fungsi excavator saat evakuasi dilakukan (Dikarenakan diemail se=
belumnya tidak ada fungsi excavator di TKP)

Best Regards,

Syifahni Melynia

Claim Admin - Commercial Claims Management

M +62895-3357-70168

asuransiastra.com<http://asuransiastra.com>

[cid:ii_19c555c1d7a3f70a5ab8]

________________________________
From: Syifahni Melynia <smelynia@asuransiastra.com<mailto:smelynia@asuransi=
astra.com>>
Sent: Wednesday, January 21, 2026 8:29 AM
To: cvlalenokpg <cvlalenokpg@gmail.com<mailto:cvlalenokpg@gmail.com>>; Andr=
e Eka Rahayu <arahayu@asuransiastra.com<mailto:arahayu@asuransiastra.com>>
Cc: robinsyah <robinsyah@trac.astra.co.id<mailto:robinsyah@trac.astra.co.id=
>>; achmad nasichin <achmad.nasichin@trac.astra.co.id<mailto:achmad.nasichi=
n@trac.astra.co.id>>; m. malthuf zamzami <muhammad.malthuf@trac.astra.co.id=
<mailto:muhammad.malthuf@trac.astra.co.id>>; dimas perdana prawoto <dimas.p=
erdana@sera.astra.co.id<mailto:dimas.perdana@sera.astra.co.id>>; naomi cynt=
hia <naomi.cynthia@sera.astra.co.id<mailto:naomi.cynthia@sera.astra.co.id>>=
; muhammad solihin <muhammad.solihin@sera.astra.co.id<mailto:muhammad.solih=
in@sera.astra.co.id>>; CCL TRAC <CCLTRAC@asuransiastra.com<mailto:CCLTRAC@a=
suransiastra.com>>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra

Dear Bu Sarry,

Reminder. Mohon dibantu untuk melampirkan sebagai berikut :

1.
Foto/Video Fungsi excavator saat evakuasi dilakukan (Dikarenakan diemail se=
belumnya tidak ada fungsi excavator di TKP)

Best Regards,

Syifahni Melynia

Claim Admin - Commercial Claims Management

M +62895-3357-70168

asuransiastra.com<http://asuransiastra.com>

[cid:ii_19c555c1d7a46a2fed2a]

________________________________
From: Andre Eka Rahayu <arahayu@asuransiastra.com<mailto:arahayu@asuransias=
tra.com>>
Sent: Monday, January 12, 2026 10:14 AM
To: cvlalenokpg <cvlalenokpg@gmail.com<mailto:cvlalenokpg@gmail.com>>
Cc: robinsyah <robinsyah@trac.astra.co.id<mailto:robinsyah@trac.astra.co.id=
>>; achmad nasichin <achmad.nasichin@trac.astra.co.id<mailto:achmad.nasichi=
n@trac.astra.co.id>>; m. malthuf zamzami <muhammad.malthuf@trac.astra.co.id=
<mailto:muhammad.malthuf@trac.astra.co.id>>; dimas perdana prawoto <dimas.p=
erdana@sera.astra.co.id<mailto:dimas.perdana@sera.astra.co.id>>; naomi cynt=
hia <naomi.cynthia@sera.astra.co.id<mailto:naomi.cynthia@sera.astra.co.id>>=
; muhammad solihin <muhammad.solihin@sera.astra.co.id<mailto:muhammad.solih=
in@sera.astra.co.id>>; CCL TRAC <CCLTRAC@asuransiastra.com<mailto:CCLTRAC@a=
suransiastra.com>>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra

Dear Bu Sarry,

Mohon dibantu untuk melampirkan sebagai berikut :

1.
Foto/Video Fungsi excavator saat evakuasi dilakukan (Dikarenakan diemail se=
belumnya tidak ada fungsi excavator di TKP)

Demikian disampaikan, terima kasih atas perhatian dan kerjasamanya.

Warm Regards,

Andre Eka Rahayu (Mr)
Desk Surveyor - Commercial Claims Management
[image]

M +62 895 0422 6244

asuransiastra.com
Please consider the environment before printing
[cid:ii_19c555c1d7aa3c8bef94]

________________________________
From: CV Laleno <cvlalenokpg@gmail.com<mailto:cvlalenokpg@gmail.com>>
Sent: 12 January 2026 08:56
To: Andre Eka Rahayu <arahayu@asuransiastra.com<mailto:arahayu@asuransiastr=
a.com>>
Cc: robinsyah <robinsyah@trac.astra.co.id<mailto:robinsyah@trac.astra.co.id=
>>; achmad nasichin <achmad.nasichin@trac.astra.co.id<mailto:achmad.nasichi=
n@trac.astra.co.id>>; m. malthuf zamzami <muhammad.malthuf@trac.astra.co.id=
<mailto:muhammad.malthuf@trac.astra.co.id>>; dimas perdana prawoto <dimas.p=
erdana@sera.astra.co.id<mailto:dimas.perdana@sera.astra.co.id>>; naomi cynt=
hia <naomi.cynthia@sera.astra.co.id<mailto:naomi.cynthia@sera.astra.co.id>>=
; muhammad solihin <muhammad.solihin@sera.astra.co.id<mailto:muhammad.solih=
in@sera.astra.co.id>>; CCL TRAC <CCLTRAC@asuransiastra.com<mailto:CCLTRAC@a=
suransiastra.com>>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra

PERHATIAN: E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim t=
erpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpdesk=
 jika menurut Anda email ini berbahaya.

Dear Pak Andre
Selamat Pagi

Untuk jarak tempu dekat sekitar 20 menitan ke bengkel tapi medannya extrim,=
 proses evakuasinya menyewa exavator buat angkat truk dari jurang karena ti=
dak memungkinkan ditarik saja, setelah diatas jalan baru digendong truk tra=
iler, biaya sewa exavator+ biaya sewa trailer+jasa evakuasi+ jasa atur kema=
cetan semua ditotal segitu pak.
Demikian disampaikan dan terimakasih.

Salam sarry,
Admin CV Laleno

Pada Jum, 9 Jan 2026 16.36, Andre Eka Rahayu <arahayu@asuransiastra.com<mai=
lto:arahayu@asuransiastra.com>> menulis:
Dear Bu Sarry,

Mohon info, untuk towing nya di lakukan dari daerah mana menuju kemana ya, =
dan di tempuh dengan jarak kurang lebih berapa kilometer.

Demikian disampaikan, terima kasih atas perhatian dan kerjasamanya.

Warm Regards,

Andre Eka Rahayu (Mr)
Desk Surveyor - Commercial Claims Management
[image]

M +62 895 0422 6244

asuransiastra.com
Please consider the environment before printing
[cid:ii_19c555c1d7af06733016]

________________________________
From: CV Laleno <cvlalenokpg@gmail.com<mailto:cvlalenokpg@gmail.com>>
Sent: 09 January 2026 14:29
To: Andrea Dwi Prasetyo <anprasetyo@asuransiastra.com<mailto:anprasetyo@asu=
ransiastra.com>>
Cc: robinsyah <robinsyah@trac.astra.co.id<mailto:robinsyah@trac.astra.co.id=
>>; achmad nasichin <achmad.nasichin@trac.astra.co.id<mailto:achmad.nasichi=
n@trac.astra.co.id>>; m. malthuf zamzami <muhammad.malthuf@trac.astra.co.id=
<mailto:muhammad.malthuf@trac.astra.co.id>>; dimas perdana prawoto <dimas.p=
erdana@sera.astra.co.id<mailto:dimas.perdana@sera.astra.co.id>>; naomi cynt=
hia <naomi.cynthia@sera.astra.co.id<mailto:naomi.cynthia@sera.astra.co.id>>=
; muhammad solihin <muhammad.solihin@sera.astra.co.id<mailto:muhammad.solih=
in@sera.astra.co.id>>; CCL TRAC <CCLTRAC@asuransiastra.com<mailto:CCLTRAC@a=
suransiastra.com>>; Andre Eka Rahayu <arahayu@asuransiastra.com<mailto:arah=
ayu@asuransiastra.com>>
Subject: Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nusra

PERHATIAN: E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim t=
erpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpdesk=
 jika menurut Anda email ini berbahaya.

Dear Pak Andre
Selamat Sore

Berikut terlampir kwitansi towing dan foto evakuasi unit DH8592AR. Mohon di=
bantu untuk proses selanjutnya,
Demikian disampaikan dan terimakasih.

salam Sarry,
Admin CV Laleno

Pada Kam, 8 Jan 2026 pukul 09.59 Andrea Dwi Prasetyo <anprasetyo@asuransias=
tra.com<mailto:anprasetyo@asuransiastra.com>> menulis:
Dear Bengkel CV. LALENO ,

=93Without Prejudice to Policy Liability=93

Mohon bantuannya untuk mengambil unit DH8592AR di Pool TRAC maksimal 1 Hari=
 setelah email ini. Jika unit sudah di bengkel, segera input estimasi, foto=
, isi tanggal masuk di SIS, serta mengirimkan info part yang di butuhkan. D=
an kami berharap Bengkel dapat mengikuti ketentuan-ketentuan Leadtime sesua=
i dengan dokumen terlampir.

Dear Pak Robinsyah,

Mohon informasinya untuk status unit DH8592AR saat ini apakah sudah dapat d=
i pickup oleh Bengkel ?

Demikian disampaikan, terima kasih atas perhatian dan kerjasamanya.

Warm Regards,

Andrea Dwi Prasetyo (Mr)
Desk Surveyor - Commercial Claims Management
[image]

M +62 878 8252 9452

asuransiastra.com
Please consider the environment before printing
[cid:ii_19c555c1d7a842dd4027]
________________________________
Dari: Administrator <insurance.administrator@sera.astra.co.id<mailto:insura=
nce.administrator@sera.astra.co.id>>
Dikirim: Rabu, 07 Januari 2026 17.07
Kepada: Andrea Dwi Prasetyo <anprasetyo@asuransiastra.com<mailto:anprasetyo=
@asuransiastra.com>>; Surveyor TBS <atofia@asuransiastra.com<mailto:atofia@=
asuransiastra.com>>; Giri Parwat Moko <gmoko@asuransiastra.com<mailto:gmoko=
@asuransiastra.com>>; Giri Parwat Moko <gmoko@asuransiastra.com<mailto:gmok=
o@asuransiastra.com>>; Giri Parwat Moko <gmoko@asuransiastra.com<mailto:gmo=
ko@asuransiastra.com>>; Hari Dharma Surbakti <hsurbakti@asuransiastra.com<m=
ailto:hsurbakti@asuransiastra.com>>; Tri Prassetyo <tprasetyo@asuransiastra=
.com<mailto:tprasetyo@asuransiastra.com>>; Sergio Jeremiah Hutabarat <sehut=
abarat@asuransiastra.com<mailto:sehutabarat@asuransiastra.com>>; Giri Parwa=
t Moko <gmoko@asuransiastra.com<mailto:gmoko@asuransiastra.com>>
Subjek: Claim baru unit 000000000070321017 TRAC Cabang Leasing Nusra

PERHATIAN: E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim t=
erpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpdesk=
 jika menurut Anda email ini berbahaya.

Mohon Diproses pengajuan klaim sebagai berikut:

Nomor Klaim
:
SL72260004
Nomor Equipment
:
000000000070321017

Terima Kasih.
Robinsyah

Catatan: Mohon jangan me-reply Email ini.
________________________________

The information transmitted is intended only for the person or the entity t=
o which it is addressed and may contain confidential and/or privileged mate=
rial, therefore, the authorized recipients shall protect this confidential =
information disclosed pursuant to provisions of PT SERASI AUTORAYA and Subs=
idiaries=92 policy. If you have received it by mistake please notify the se=
nder by return e-mail and delete this message including any of its attachme=
nts from your system. Any use, review, reliance or dissemination of this me=
ssage in whole or in part is strictly prohibited and may be unlawful. The v=
iews expressed herein do not necessarily represent those of PT SERASI AUTOR=
AYA and Subsidiaries and should not be construed as the views, offers, or a=
cceptance of PT SERASI AUTORAYA.

Informasi yang dikirim hanya ditujukan kepada seorang atau badan hukum pene=
rima dan dapat mengandung materi yang penting dan rahasia, oleh karenanya p=
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Dear Partshop,</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
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<span style=3D"font-family: Nyala, Kefa, sans-serif; font-size: 11pt; color=
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gards,</i></b></span></p>
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<span style=3D"font-family: &quot;Times New Roman&quot;, Times, serif; font=
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</i></b></span></p>
<div style=3D"background-color: white; margin: 0px;" class=3D"elementToProo=
f">
<div style=3D"text-align: left; text-indent: 0px; background-color: white; =
margin: 0px; font-family: &quot;Times New Roman&quot;, Times, serif; font-s=
ize: 10pt; color: rgb(12, 100, 192);" class=3D"elementToProof">
<span style=3D"line-height: 25.68px;"><b>Andre Eka Rahayu (Mr)</b></span></=
div>
<div style=3D"text-align: left; text-indent: 0px; background-color: white; =
margin: 0px; font-family: &quot;Times New Roman&quot;, Times, serif; font-s=
ize: 10pt; color: rgb(12, 100, 192);" class=3D"elementToProof">
<span style=3D"line-height: 25.68px;"><b><i>Desk Surveyor - Commercial Clai=
ms Management</i></b></span></div>
<div style=3D"text-align: left; text-indent: 0px; background-color: white; =
margin: 0px; font-family: Calibri, Arial, Helvetica, sans-serif; font-size:=
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<span style=3D"font-family: &quot;Times New Roman&quot;, Times, serif; font=
-size: 9pt; color: rgb(12, 100, 192); line-height: 25.68px;"><b>M
</b>+62 895 0422 6244</span></p>
</div>
</div>
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margin: 0px; font-family: &quot;Times New Roman&quot;, Times, serif; font-s=
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<div style=3D"text-align: left; text-indent: 0px; background-color: white; =
margin: 0px; font-family: &quot;LP Bambus&quot;; font-size: 16pt; color: rg=
b(12, 100, 192);" class=3D"elementToProof">
<span style=3D"line-height: 25.68px;"><br>
</span></div>
</div>
<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> Andre Eka Rahayu &lt;=
arahayu@asuransiastra.com&gt;<br>
<b>Sent:</b> 14 February 2026 14:27<br>
<b>To:</b> Andre Eka Rahayu &lt;arahayu@asuransiastra.com&gt;<br>
<b>Cc:</b> dimas perdana prawoto &lt;dimas.perdana@sera.astra.co.id&gt;; na=
omi cynthia &lt;naomi.cynthia@sera.astra.co.id&gt;; muhammad solihin &lt;mu=
hammad.solihin@sera.astra.co.id&gt;; Tri Prassetyo &lt;tprasetyo@asuransias=
tra.com&gt;; Hari Dharma Surbakti &lt;hsurbakti@asuransiastra.com&gt;;
 Syifahni Melynia &lt;smelynia@asuransiastra.com&gt;<br>
<b>Subject:</b> Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nu=
sra</font>
<div>&nbsp;</div>
</div>
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nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
Dear Partshop,</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
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rgb(0,0,0)">
Mohon dapat dibantu untuk estimasi ketersediaan dan harga part unit claim b=
erikut</div>
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nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
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<img style=3D"max-width:1681px" data-outlook-trace=3D"F:2|T:2" src=3D"cid:5=
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ckground-color:white; margin:0px 0px 8pt">
<span style=3D"font-family:Nyala,Kefa,sans-serif; font-size:11pt; color:bla=
ck; background-color:white; line-height:15.6933px">Demikian disampaikan, te=
rima kasih atas perhatian dan kerjasamanya.</span></p>
<div class=3D"x_elementToProof" style=3D"text-align:left; text-indent:0px; =
background-color:white; margin:0px; font-family:Nyala,Kefa,sans-serif; font=
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</span></div>
<p class=3D"x_elementToProof" style=3D"text-align:left; text-indent:0px; ba=
ckground-color:white; margin:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:10pt; color:rgb(12,100,192); line-height:25.68px"><b><i>Warm Regards,</i=
></b></span></p>
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ckground-color:white; margin:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:10pt; color:rgb(12,100,192); line-height:25.68px"><b><i><br>
</i></b></span></p>
<div class=3D"x_elementToProof" style=3D"background-color:white; margin:0px=
">
<div class=3D"x_elementToProof" style=3D"text-align:left; text-indent:0px; =
background-color:white; margin:0px; font-family:&quot;Times New Roman&quot;=
,Times,serif; font-size:10pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b>Andre Eka Rahayu (Mr)</b></span></di=
v>
<div class=3D"x_elementToProof" style=3D"text-align:left; text-indent:0px; =
background-color:white; margin:0px; font-family:&quot;Times New Roman&quot;=
,Times,serif; font-size:10pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b><i>Desk Surveyor - Commercial Claims=
 Management</i></b></span></div>
<div class=3D"x_elementToProof" style=3D"text-align:left; text-indent:0px; =
background-color:white; margin:0px; font-family:Calibri,Arial,Helvetica,san=
s-serif; font-size:12pt; color:rgb(36,36,36)">
<span style=3D"line-height:25.68px"><img alt=3D"image" style=3D"height:auto=
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">
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<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:9pt; color:rgb(12,100,192); line-height:25.68px"><b>M
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<span style=3D"line-height:25.68px"><b>asuransiastra.</b>com</span></div>
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e:10pt; color:rgb(2,247,227)">
<span style=3D"line-height:25.68px">Please consider the environment before =
printing</span></div>
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background-color:rgb(255,255,255); margin:0px; font-family:&quot;Times New =
Roman&quot;,Times,serif; font-size:8pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b><img height=3D"57" width=3D"215" id=
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<hr tabindex=3D"-1" style=3D"display:inline-block; width:98%">
<div id=3D"x_divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" =
color=3D"#000000" style=3D"font-size:11pt"><b>From:</b> CV Laleno &lt;cvlal=
enokpg@gmail.com&gt;<br>
<b>Sent:</b> 13 February 2026 11:59<br>
<b>To:</b> Syifahni Melynia &lt;smelynia@asuransiastra.com&gt;<br>
<b>Cc:</b> Andre Eka Rahayu &lt;arahayu@asuransiastra.com&gt;; robinsyah &l=
t;robinsyah@trac.astra.co.id&gt;; achmad nasichin &lt;achmad.nasichin@trac.=
astra.co.id&gt;; m. malthuf zamzami &lt;muhammad.malthuf@trac.astra.co.id&g=
t;; dimas perdana prawoto &lt;dimas.perdana@sera.astra.co.id&gt;;
 naomi cynthia &lt;naomi.cynthia@sera.astra.co.id&gt;; muhammad solihin &lt=
;muhammad.solihin@sera.astra.co.id&gt;; Tri Prassetyo &lt;tprasetyo@asurans=
iastra.com&gt;; Hari Dharma Surbakti &lt;hsurbakti@asuransiastra.com&gt;; r=
iyo.defvi &lt;riyo.defvi@trac.astra.co.id&gt;<br>
<b>Subject:</b> Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasing Nu=
sra</font>
<div>&nbsp;</div>
</div>
<div>
<p></p>
<div style=3D"background-color:#FFEB9C; width:100%; border-style:solid; bor=
der-color:#9C6500; border-width:1pt; padding:2pt; font-size:10pt; line-heig=
ht:12pt; font-family:'Calibri'; color:Black; text-align:left">
<span style=3D"color:#9C6500">PERHATIAN:</span> E-mail ini berasal dari lua=
r Asuransi Astra. Pastikan pengirim terpercaya sebelum klik link atau lampi=
ran apapun. Silahkan hubungi Helpdesk jika menurut Anda email ini berbahaya=
.</div>
<br>
<p></p>
<div>
<div dir=3D"ltr">
<div id=3D"x_x_gmail-:w5" class=3D"x_x_gmail-Am x_x_gmail-aiL x_x_gmail-aO9=
 x_x_gmail-Al x_x_editable x_x_gmail-LW-avf x_x_gmail-tS-tW x_x_gmail-tS-tY=
" aria-label=3D"Isi Pesan" role=3D"textbox" tabindex=3D"1" style=3D"directi=
on:ltr; min-height:85px">
Dear Pak Andre
<div>Selamat Pagi</div>
<div>&nbsp;</div>
<div>
<div id=3D"x_x_m_-6498220309397781693m_7910256881357426218m_-25747888662802=
87121m_-1776808326738955182gmail-:s3" style=3D"direction:ltr; margin:8px 0p=
x 0px; padding:0px; font-size:0.875rem; overflow-x:hidden; font-family:&quo=
t;Google Sans&quot;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif">
<div id=3D"x_x_m_-6498220309397781693m_7910256881357426218m_-25747888662802=
87121m_-1776808326738955182gmail-:s4" style=3D"direction:ltr; font-variant-=
numeric:normal; font-variant-east-asian:normal; font-variant-alternates:nor=
mal; font-size-adjust:none; font-kerning:auto; font-feature-settings:normal=
; font-stretch:normal; font-size:small; line-height:1.5; font-family:Arial,=
Helvetica,sans-serif; overflow:auto hidden">
<div dir=3D"ltr">
<div>Estimasi unit DH8592AR sudah selesai di input dalam sistem SIS.&nbsp;<=
/div>
<div>Berikut saya lampirkan foto kerusakan unit.&nbsp;</div>
<div>Dan mohon dibantu support sparepart dari asuransi untuk unit di Ruteng=
, list sparepartnya sudah diinput di SIS.</div>
<div>Part dikirim ke&nbsp;bosowa ruteng : JL Arabika, No. 9, Ruteng, Nusa T=
enggara Timur (NTT), Indonesia</div>
<div>penerima (0822-3144-7490)</div>
<div>Demikian disampaikan.</div>
<div>Terimakasih..</div>
<div><br>
</div>
<div><br>
</div>
<div>Salam Sarry</div>
<div>Admin CV&nbsp;Laleno</div>
<div id=3D"x_x_gmail-:w5" class=3D"x_x_gmail-Am x_x_gmail-aiL x_x_gmail-aO9=
 x_x_gmail-Al x_x_editable x_x_gmail-LW-avf x_x_gmail-tS-tW x_x_gmail-tS-tY=
" aria-label=3D"Isi Pesan" role=3D"textbox" tabindex=3D"1" style=3D"directi=
on:ltr; min-height:85px">
<div id=3D"x_x_m_-6498220309397781693m_7910256881357426218m_-25747888662802=
87121m_-1776808326738955182gmail-:s3" style=3D"direction:ltr; margin:8px 0p=
x 0px; padding:0px; font-size:0.875rem; overflow-x:hidden; font-family:&quo=
t;Google Sans&quot;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif">
<div id=3D"x_x_m_-6498220309397781693m_7910256881357426218m_-25747888662802=
87121m_-1776808326738955182gmail-:s4" style=3D"direction:ltr; font-variant-=
numeric:normal; font-variant-east-asian:normal; font-variant-alternates:nor=
mal; font-size-adjust:none; font-kerning:auto; font-feature-settings:normal=
; font-stretch:normal; font-size:small; line-height:1.5; font-family:Arial,=
Helvetica,sans-serif; overflow:auto hidden">
<div dir=3D"ltr">
<div><br>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<br>
<div class=3D"x_x_gmail_quote x_x_gmail_quote_container">
<div dir=3D"ltr" class=3D"x_x_gmail_attr">Pada Sel, 10 Feb 2026 pukul 09.35=
 Syifahni Melynia &lt;<a href=3D"mailto:smelynia@asuransiastra.com">smelyni=
a@asuransiastra.com</a>&gt; menulis:<br>
</div>
<blockquote class=3D"x_x_gmail_quote" style=3D"margin:0px 0px 0px 0.8ex; bo=
rder-left:1px solid rgb(204,204,204); padding-left:1ex">
<div class=3D"x_x_msg761291556991716999">
<div dir=3D"ltr">
<div style=3D"text-align:left; text-indent:0px; background-color:rgb(255,25=
5,255); margin:0px; font-family:Calibri,Helvetica,sans-serif; font-size:11p=
t; color:rgb(0,0,0)">
Dear Bu Sarry,</div>
<div style=3D"text-align:left; text-indent:0px; background-color:rgb(255,25=
5,255); margin:0px; font-family:Calibri,Helvetica,sans-serif; font-size:11p=
t; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"text-align:left; text-indent:0px; background-color:rgb(255,25=
5,255); margin:0px; font-family:Calibri,Helvetica,sans-serif; font-size:11p=
t; color:rgb(0,0,0)">
Reminder. Mohon dibantu melampirkan foto kerusakan unit ini agar spk dapat =
segera diproses.</div>
<div id=3D"x_x_m_2964853381857486596Signature">
<div style=3D"font-family:Calibri,Helvetica,sans-serif; font-size:12pt; col=
or:rgb(0,0,0)">
<br>
</div>
<p style=3D"text-align:left; text-indent:0px; background-color:rgb(255,255,=
255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b>Best Regards,</b></span></p>
<p style=3D"text-align:left; text-indent:0px; background-color:rgb(255,255,=
255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b><br>
</b></span></p>
<p style=3D"text-align:left; text-indent:0px; background-color:white; margi=
n:0cm"><span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color=
:rgb(12,100,192)"><b>Syifahni Melynia</b></span></p>
<p style=3D"text-align:left; text-indent:0px; background-color:white; margi=
n:0cm"><span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color=
:rgb(12,100,192)"><i>Claim Admin - Commercial Claims Management</i></span><=
/p>
<p style=3D"text-align:left; text-indent:0px; background-color:white; margi=
n:0cm"><span style=3D"font-family:Calibri,sans-serif; font-size:11pt; color=
:rgb(36,36,36)"><img height=3D"1" width=3D"636" id=3D"x_x_m_296485338185748=
6596x_x_Picture_x0020_6" alt=3D"image" style=3D"width:6.625in; height:0.020=
8in; max-width:781px; min-width:auto; min-height:auto; margin:0px" data-out=
look-trace=3D"F:2|T:2" src=3D"cid:c2d61fe4-0a85-45aa-aa38-a0531d610938"></s=
pan></p>
<p style=3D"text-align:left; text-indent:0px; background-color:white; margi=
n:0cm"><span style=3D"font-family:&quot;Times New Roman&quot;,serif; font-s=
ize:9pt; color:rgb(12,100,192)"><b>M
</b>+62895-3357-70168</span></p>
<p style=3D"text-align:left; text-indent:0px; background-color:white; margi=
n:0cm"><span style=3D"font-family:Calibri,sans-serif; font-size:9pt; color:=
rgb(12,100,192)"><b><a href=3D"http://asuransiastra.com" target=3D"_blank">=
asuransiastra.com</a></b></span></p>
<p style=3D"text-align:left; text-indent:0px; background-color:rgb(255,255,=
255); margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:8pt; color:rgb(12,=
100,192)"><b><img height=3D"57" width=3D"214" id=3D"x_x_m_29648533818574865=
96x_x_image_0_dragging" style=3D"width:2.2361in; height:0.5972in; max-width=
:781px; min-width:auto; min-height:auto; margin:0px" data-outlook-trace=3D"=
F:2|T:2" src=3D"cid:ii_19c555c1d7ae4de78aee"></b></span></p>
</div>
<hr style=3D"display:inline-block; width:98%">
<div id=3D"x_x_m_2964853381857486596divRplyFwdMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>From:</b>&nbsp;Syifahni Melynia &lt;<a href=3D"mailto:smelynia@asuransia=
stra.com" target=3D"_blank">smelynia@asuransiastra.com</a>&gt;<br>
<b>Sent:</b>&nbsp;Monday, February 9, 2026 8:50 AM<br>
<b>To:</b>&nbsp;cvlalenokpg &lt;<a href=3D"mailto:cvlalenokpg@gmail.com" ta=
rget=3D"_blank">cvlalenokpg@gmail.com</a>&gt;; Andre Eka Rahayu &lt;<a href=
=3D"mailto:arahayu@asuransiastra.com" target=3D"_blank">arahayu@asuransiast=
ra.com</a>&gt;<br>
<b>Cc:</b>&nbsp;robinsyah &lt;<a href=3D"mailto:robinsyah@trac.astra.co.id"=
 target=3D"_blank">robinsyah@trac.astra.co.id</a>&gt;; achmad nasichin &lt;=
<a href=3D"mailto:achmad.nasichin@trac.astra.co.id" target=3D"_blank">achma=
d.nasichin@trac.astra.co.id</a>&gt;; m. malthuf zamzami &lt;<a href=3D"mail=
to:muhammad.malthuf@trac.astra.co.id" target=3D"_blank">muhammad.malthuf@tr=
ac.astra.co.id</a>&gt;;
 dimas perdana prawoto &lt;<a href=3D"mailto:dimas.perdana@sera.astra.co.id=
" target=3D"_blank">dimas.perdana@sera.astra.co.id</a>&gt;; naomi cynthia &=
lt;<a href=3D"mailto:naomi.cynthia@sera.astra.co.id" target=3D"_blank">naom=
i.cynthia@sera.astra.co.id</a>&gt;; muhammad solihin
 &lt;<a href=3D"mailto:muhammad.solihin@sera.astra.co.id" target=3D"_blank"=
>muhammad.solihin@sera.astra.co.id</a>&gt;; Tri Prassetyo &lt;<a href=3D"ma=
ilto:tprasetyo@asuransiastra.com" target=3D"_blank">tprasetyo@asuransiastra=
.com</a>&gt;; Hari Dharma Surbakti &lt;<a href=3D"mailto:hsurbakti@asuransi=
astra.com" target=3D"_blank">hsurbakti@asuransiastra.com</a>&gt;;
 riyo.defvi &lt;<a href=3D"mailto:riyo.defvi@trac.astra.co.id" target=3D"_b=
lank">riyo.defvi@trac.astra.co.id</a>&gt;<br>
<b>Subject:</b>&nbsp;Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasi=
ng Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div id=3D"x_x_m_2964853381857486596x_Signature">
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:11pt; color:rgb(0,0,0)">
Dear Bu Sarry,</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)"=
>
<br>
</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)"=
>
Reminder. Mohon dibantu melampirkan foto kerusakan unit ini agar spk dapat =
segera diproses.</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)"=
>
<br>
</div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b>Best Regards,</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b><br>
</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><b>Syifahni Melynia</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><i>Claim Admin - Commercial Claims Management</i></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:11pt; color:rgb(36=
,36,36)"><img size=3D"464" height=3D"1" width=3D"636" id=3D"x_x_m_296485338=
1857486596x_x_x_Picture_x0020_6" alt=3D"image" style=3D"width:6.625in; heig=
ht:0.0208in; max-width:762px; min-width:auto; min-height:auto; margin:0px" =
data-outlook-trace=3D"F:2|T:2" src=3D"cid:342ee05c-3796-4f16-bd7c-433082b9a=
544"></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:&quot;Times New Roman&quot;,serif; font-size:9pt=
; color:rgb(12,100,192)"><b>M
</b>+62895-3357-70168</span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:9pt; color:rgb(12,=
100,192)"><b><a href=3D"http://asuransiastra.com" target=3D"_blank">asurans=
iastra.com</a></b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:8pt; color:rgb(12,=
100,192)"><b><img size=3D"19524" height=3D"57" width=3D"214" id=3D"x_x_m_29=
64853381857486596x_x_x_image_0_dragging" style=3D"width:2.2361in; height:0.=
5972in; max-width:762px; min-width:auto; min-height:auto; margin:0px" data-=
outlook-trace=3D"F:2|T:2" src=3D"cid:ii_19c555c1d7a475311a7d"></b></span></=
p>
</div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_m_2964853381857486596x_divRplyFwdMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>From:</b>&nbsp;Andre Eka Rahayu &lt;<a href=3D"mailto:arahayu@asuransias=
tra.com" target=3D"_blank">arahayu@asuransiastra.com</a>&gt;<br>
<b>Sent:</b>&nbsp;Friday, February 6, 2026 10:56 AM<br>
<b>To:</b>&nbsp;cvlalenokpg &lt;<a href=3D"mailto:cvlalenokpg@gmail.com" ta=
rget=3D"_blank">cvlalenokpg@gmail.com</a>&gt;; Syifahni Melynia &lt;<a href=
=3D"mailto:smelynia@asuransiastra.com" target=3D"_blank">smelynia@asuransia=
stra.com</a>&gt;<br>
<b>Cc:</b>&nbsp;robinsyah &lt;<a href=3D"mailto:robinsyah@trac.astra.co.id"=
 target=3D"_blank">robinsyah@trac.astra.co.id</a>&gt;; achmad nasichin &lt;=
<a href=3D"mailto:achmad.nasichin@trac.astra.co.id" target=3D"_blank">achma=
d.nasichin@trac.astra.co.id</a>&gt;; m. malthuf zamzami &lt;<a href=3D"mail=
to:muhammad.malthuf@trac.astra.co.id" target=3D"_blank">muhammad.malthuf@tr=
ac.astra.co.id</a>&gt;;
 dimas perdana prawoto &lt;<a href=3D"mailto:dimas.perdana@sera.astra.co.id=
" target=3D"_blank">dimas.perdana@sera.astra.co.id</a>&gt;; naomi cynthia &=
lt;<a href=3D"mailto:naomi.cynthia@sera.astra.co.id" target=3D"_blank">naom=
i.cynthia@sera.astra.co.id</a>&gt;; muhammad solihin
 &lt;<a href=3D"mailto:muhammad.solihin@sera.astra.co.id" target=3D"_blank"=
>muhammad.solihin@sera.astra.co.id</a>&gt;; Tri Prassetyo &lt;<a href=3D"ma=
ilto:tprasetyo@asuransiastra.com" target=3D"_blank">tprasetyo@asuransiastra=
.com</a>&gt;; Hari Dharma Surbakti &lt;<a href=3D"mailto:hsurbakti@asuransi=
astra.com" target=3D"_blank">hsurbakti@asuransiastra.com</a>&gt;;
 riyo.defvi &lt;<a href=3D"mailto:riyo.defvi@trac.astra.co.id" target=3D"_b=
lank">riyo.defvi@trac.astra.co.id</a>&gt;<br>
<b>Subject:</b>&nbsp;Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasi=
ng Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Dear Bu Sarry,</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Jika estimasi bengkel sudah final, dibantu untuk melampirkan detail foto fo=
to kerusakan unit claim ini. Guna proses verifiaksi lebih lanjut</div>
<div id=3D"x_x_m_2964853381857486596x_x_Signature">
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0px 0px 8pt">
<span style=3D"font-family:Nyala,Kefa,sans-serif; font-size:11pt; color:bla=
ck; background-color:white; line-height:15.6933px">Demikian disampaikan, te=
rima kasih atas perhatian dan kerjasamanya.</span></p>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:Nyala,Kefa,sans-serif; font-size:11pt; =
color:black">
<span style=3D"background-color:white; line-height:15.6933px"><br>
</span></div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:10pt; color:rgb(12,100,192); line-height:25.68px"><b><i>Warm Regards,</i=
></b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:10pt; color:rgb(12,100,192); line-height:25.68px"><b><i><br>
</i></b></span></p>
<div style=3D"background-color:white; margin:0px">
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;Times New Roman&quot;,Times,serif=
; font-size:10pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b>Andre Eka Rahayu (Mr)</b></span></di=
v>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;Times New Roman&quot;,Times,serif=
; font-size:10pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b><i>Desk Surveyor - Commercial Claims=
 Management</i></b></span></div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif; fon=
t-size:12pt; color:rgb(36,36,36)">
<span style=3D"line-height:25.68px"><img size=3D"464" alt=3D"image" style=
=3D"height:auto; max-width:100%; min-width:auto; min-height:auto; margin:0p=
x" data-outlook-trace=3D"F:2|T:2" src=3D"cid:90463dec-d701-45b3-8327-9ff1d1=
10111a"></span></div>
<div style=3D"background-color:white; margin:0px">
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
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<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_m_2964853381857486596x_x_divRplyFwdMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>From:</b>&nbsp;CV Laleno &lt;<a href=3D"mailto:cvlalenokpg@gmail.com" ta=
rget=3D"_blank">cvlalenokpg@gmail.com</a>&gt;<br>
<b>Sent:</b>&nbsp;04 February 2026 15:45<br>
<b>To:</b>&nbsp;Syifahni Melynia &lt;<a href=3D"mailto:smelynia@asuransiast=
ra.com" target=3D"_blank">smelynia@asuransiastra.com</a>&gt;<br>
<b>Cc:</b>&nbsp;Andre Eka Rahayu &lt;<a href=3D"mailto:arahayu@asuransiastr=
a.com" target=3D"_blank">arahayu@asuransiastra.com</a>&gt;; robinsyah &lt;<=
a href=3D"mailto:robinsyah@trac.astra.co.id" target=3D"_blank">robinsyah@tr=
ac.astra.co.id</a>&gt;; achmad nasichin &lt;<a href=3D"mailto:achmad.nasich=
in@trac.astra.co.id" target=3D"_blank">achmad.nasichin@trac.astra.co.id</a>=
&gt;;
 m. malthuf zamzami &lt;<a href=3D"mailto:muhammad.malthuf@trac.astra.co.id=
" target=3D"_blank">muhammad.malthuf@trac.astra.co.id</a>&gt;; dimas perdan=
a prawoto &lt;<a href=3D"mailto:dimas.perdana@sera.astra.co.id" target=3D"_=
blank">dimas.perdana@sera.astra.co.id</a>&gt;; naomi
 cynthia &lt;<a href=3D"mailto:naomi.cynthia@sera.astra.co.id" target=3D"_b=
lank">naomi.cynthia@sera.astra.co.id</a>&gt;; muhammad solihin &lt;<a href=
=3D"mailto:muhammad.solihin@sera.astra.co.id" target=3D"_blank">muhammad.so=
lihin@sera.astra.co.id</a>&gt;; Tri Prassetyo &lt;<a href=3D"mailto:tpraset=
yo@asuransiastra.com" target=3D"_blank">tprasetyo@asuransiastra.com</a>&gt;=
;
 Hari Dharma Surbakti &lt;<a href=3D"mailto:hsurbakti@asuransiastra.com" ta=
rget=3D"_blank">hsurbakti@asuransiastra.com</a>&gt;; riyo.defvi &lt;<a href=
=3D"mailto:riyo.defvi@trac.astra.co.id" target=3D"_blank">riyo.defvi@trac.a=
stra.co.id</a>&gt;<br>
<b>Subject:</b>&nbsp;Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasi=
ng Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; text-align:left; line-height:12pt; background-=
color:rgb(255,235,156); padding:2pt; border-width:1pt; border-style:solid; =
border-color:rgb(156,101,0); font-family:Calibri; font-size:10pt">
<span style=3D"color:rgb(156,101,0)">PERHATIAN:</span><span style=3D"color:=
black">&nbsp;E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim=
 terpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpde=
sk jika menurut Anda email ini berbahaya.</span></div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Dear Bu Syifahni,</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Kendala di sistem kami sudah normal dan estima=
si sudah saya input di SIS tinggal menunggu ACC dari pihak TRAC.</div>
<div style=3D"direction:ltr">Demikian disampaikan dan terimakasih.</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Salam Sarry,</div>
<div style=3D"direction:ltr">Admin CV Laleno</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Pada Sel, 3 Feb 2026 pukul 16.15 Syifahni Mely=
nia &lt;<a id=3D"x_x_m_2964853381857486596OWAd146e739-aacd-5d32-5f54-bba913=
6246ae" href=3D"mailto:smelynia@asuransiastra.com" target=3D"_blank">smelyn=
ia@asuransiastra.com</a>&gt; menulis:</div>
<blockquote style=3D"margin:0px 0px 0px 0.8ex; padding-left:1ex; border-lef=
t:1px solid rgb(204,204,204)">
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:12pt; color:rgb(0,0,0)">
Dear Bu Sarry,</div>
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:12pt; color:rgb(0,0,0)">
Mohon dibantu mengirimkan estimasi manualnya terlebih dahulu bu, mengingat =
unit sudah lama dibengkel.</div>
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233Signature">
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b>Best Regards,</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b><br>
</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><b>Syifahni Melynia</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><i>Claim Admin - Commercial Claims Management</i></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:11pt; color:rgb(36=
,36,36)"><img size=3D"463" height=3D"1" width=3D"636" id=3D"x_x_m_296485338=
1857486596x_x_x_m_-5359255014787840233x_x_Picture_x0020_6" alt=3D"image" st=
yle=3D"width:6.625in; height:0.0208in; max-width:781px; min-width:auto; min=
-height:auto; margin:0px" data-outlook-trace=3D"F:2|T:2" src=3D"cid:c24d6a8=
6-6a72-4d9b-925c-5eebd13b86b8"></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:&quot;Times New Roman&quot;,serif; font-size:9pt=
; color:rgb(12,100,192)"><b>M
</b>+62895-3357-70168</span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:9pt; color:rgb(12,=
100,192)"><b><a id=3D"x_x_m_2964853381857486596OWA97457ff2-b99b-effc-79fb-f=
ca8badc8799" href=3D"http://asuransiastra.com" target=3D"_blank" style=3D"m=
argin-top:0px; margin-bottom:0px">asuransiastra.com</a></b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:8pt; color:rgb(12,=
100,192)"><b><img size=3D"19497" height=3D"57" width=3D"214" id=3D"x_x_m_29=
64853381857486596x_x_x_m_-5359255014787840233x_x_image_0_dragging" style=3D=
"width:2.2361in; height:0.5972in; max-width:781px; min-width:auto; min-heig=
ht:auto; margin:0px" data-outlook-trace=3D"F:2|T:2" src=3D"cid:ii_19c555c1d=
7ae7c6ccb1b"></b></span></p>
</div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233divRplyFwdM=
sg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>From:</b>&nbsp;CV Laleno &lt;<a id=3D"x_x_m_2964853381857486596OWA39cad9=
67-38d4-2c59-1e52-aeb30475d423" href=3D"mailto:cvlalenokpg@gmail.com" targe=
t=3D"_blank">cvlalenokpg@gmail.com</a>&gt;<br>
<b>Sent:</b>&nbsp;Tuesday, February 3, 2026 3:02 PM<br>
<b>To:</b>&nbsp;Syifahni Melynia &lt;<a id=3D"x_x_m_2964853381857486596OWA3=
cb8bb56-9c4b-5e3a-48fb-041c37990f83" href=3D"mailto:smelynia@asuransiastra.=
com" target=3D"_blank">smelynia@asuransiastra.com</a>&gt;<br>
<b>Cc:</b>&nbsp;Andre Eka Rahayu &lt;<a id=3D"x_x_m_2964853381857486596OWAa=
83c3fb7-1ba4-0913-a8db-84111d609f65" href=3D"mailto:arahayu@asuransiastra.c=
om" target=3D"_blank">arahayu@asuransiastra.com</a>&gt;; robinsyah &lt;<a i=
d=3D"x_x_m_2964853381857486596OWA89f90f2e-6d4e-22f8-0fe4-1aed89ed61c5" href=
=3D"mailto:robinsyah@trac.astra.co.id" target=3D"_blank">robinsyah@trac.ast=
ra.co.id</a>&gt;;
 achmad nasichin &lt;<a id=3D"x_x_m_2964853381857486596OWA9e86ec53-3d80-d4c=
2-cbe8-642b1bb386b9" href=3D"mailto:achmad.nasichin@trac.astra.co.id" targe=
t=3D"_blank">achmad.nasichin@trac.astra.co.id</a>&gt;; m. malthuf zamzami &=
lt;<a id=3D"x_x_m_2964853381857486596OWAdee5a34f-a7bd-3cbe-d110-aa03e8f156c=
7" href=3D"mailto:muhammad.malthuf@trac.astra.co.id" target=3D"_blank">muha=
mmad.malthuf@trac.astra.co.id</a>&gt;;
 dimas perdana prawoto &lt;<a id=3D"x_x_m_2964853381857486596OWA3167fa68-31=
bd-e0dc-fcea-e47d1bff475f" href=3D"mailto:dimas.perdana@sera.astra.co.id" t=
arget=3D"_blank">dimas.perdana@sera.astra.co.id</a>&gt;; naomi cynthia &lt;=
<a id=3D"x_x_m_2964853381857486596OWA73c3212b-e799-3b19-d32c-fc626c5d9410" =
href=3D"mailto:naomi.cynthia@sera.astra.co.id" target=3D"_blank">naomi.cynt=
hia@sera.astra.co.id</a>&gt;;
 muhammad solihin &lt;<a id=3D"x_x_m_2964853381857486596OWA9837f6dd-436b-f7=
94-b9ec-42e4c7d63656" href=3D"mailto:muhammad.solihin@sera.astra.co.id" tar=
get=3D"_blank">muhammad.solihin@sera.astra.co.id</a>&gt;; Tri Prassetyo &lt=
;<a id=3D"x_x_m_2964853381857486596OWA212d8afa-dd03-a50b-beff-93fdce167972"=
 href=3D"mailto:tprasetyo@asuransiastra.com" target=3D"_blank">tprasetyo@as=
uransiastra.com</a>&gt;;
 Hari Dharma Surbakti &lt;<a id=3D"x_x_m_2964853381857486596OWAfb47287a-3ec=
f-2094-504a-4de7e462138c" href=3D"mailto:hsurbakti@asuransiastra.com" targe=
t=3D"_blank">hsurbakti@asuransiastra.com</a>&gt;<br>
<b>Subject:</b>&nbsp;Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasi=
ng Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; text-align:left; line-height:12pt; background-=
color:rgb(255,235,156); padding:2pt; border-width:1pt; border-style:solid; =
border-color:rgb(156,101,0); font-family:Calibri; font-size:10pt">
<span style=3D"color:rgb(156,101,0)">PERHATIAN:</span><span style=3D"color:=
black">&nbsp;E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim=
 terpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpde=
sk jika menurut Anda email ini berbahaya.</span></div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Dear bu Syifahni dan Team</div>
<div style=3D"direction:ltr">Selamat Sore,</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Mohon maaf, estimasi unit belum bisa kami inpu=
t dikarenakan sistem komputer di kantor sedang mengalami kendala dan masih =
dalam proses perbaikan oleh teknisi.&nbsp;</div>
<div style=3D"direction:ltr">Diperkirakan proses perbaikan akan selesai dal=
am waktu dua hari ke depan.</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Kami akan segera melakukan input estimasi dan =
menginformasikan kembali setelah sistem dapat digunakan.</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Demikian disampaikan dan terimakasih.</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Salam Sarry,</div>
<div style=3D"direction:ltr">Admin CV Laleno</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Pada Sel, 3 Feb 2026 08.58, Syifahni Melynia &=
lt;<a id=3D"x_x_m_2964853381857486596OWA2c16fcd2-7588-549b-1960-eeea2efe603=
0" href=3D"mailto:smelynia@asuransiastra.com" target=3D"_blank">smelynia@as=
uransiastra.com</a>&gt; menulis:</div>
<blockquote style=3D"margin:0px 0px 0px 0.8ex; padding-left:1ex; border-lef=
t:1px solid rgb(204,204,204)">
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005Signature">
<div style=3D"direction:ltr; margin:0px; font-family:Calibri,Helvetica,sans=
-serif; font-size:12pt; color:rgb(0,0,0)">
Dear Bu Sarry,</div>
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_Signature" style=3D"margin:0px">
<div style=3D"direction:ltr; margin:0px; font-family:Calibri,Helvetica,sans=
-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; margin:0px; font-family:Calibri,Helvetica,sans=
-serif; font-size:12pt; color:rgb(0,0,0)">
Reminder. Dibantu estimasinya segera agar spk dapat diproses bu</div>
<div style=3D"direction:ltr; margin:0px; font-family:Calibri,Helvetica,sans=
-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
</div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b>Best Regards,</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b><br>
</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><b>Syifahni Melynia</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><i>Claim Admin - Commercial Claims Management</i></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:11pt; color:rgb(36=
,36,36)"><img size=3D"463" height=3D"1" width=3D"636" id=3D"x_x_m_296485338=
1857486596x_x_x_m_-5359255014787840233x_m_-6966876943853868005x_x_Picture_x=
0020_6" alt=3D"image" style=3D"width:6.625in; height:0.0208in; max-width:78=
1px; min-width:auto; min-height:auto; margin:0px" data-outlook-trace=3D"F:2=
|T:2" src=3D"cid:11b68ab1-ea11-4488-a0eb-5cb1fe5a98c6"></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:&quot;Times New Roman&quot;,serif; font-size:9pt=
; color:rgb(12,100,192)"><b>M
</b>+62895-3357-70168</span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:9pt; color:rgb(12,=
100,192)"><b><a id=3D"x_x_m_2964853381857486596OWA756e9b9b-e4a6-9370-343d-6=
505105db252" href=3D"http://asuransiastra.com" target=3D"_blank" style=3D"m=
argin-top:0px; margin-bottom:0px">asuransiastra.com</a></b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:8pt; color:rgb(12,=
100,192)"><b><img size=3D"19497" height=3D"57" width=3D"214" id=3D"x_x_m_29=
64853381857486596x_x_x_m_-5359255014787840233x_m_-6966876943853868005x_x_im=
age_0_dragging" style=3D"width:2.2361in; height:0.5972in; max-width:781px; =
min-width:auto; min-height:auto; margin:0px" data-outlook-trace=3D"F:2|T:2"=
 src=3D"cid:ii_19c555c1d79fed457e71"></b></span></p>
</div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005divRplyFwdMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>From:</b>&nbsp;Syifahni Melynia &lt;<a id=3D"x_x_m_2964853381857486596OW=
A42ff7eed-e370-7756-8921-e94770c88118" href=3D"mailto:smelynia@asuransiastr=
a.com" target=3D"_blank">smelynia@asuransiastra.com</a>&gt;<br>
<b>Sent:</b>&nbsp;Friday, January 30, 2026 8:02 AM<br>
<b>To:</b>&nbsp;cvlalenokpg &lt;<a id=3D"x_x_m_2964853381857486596OWA56124c=
5a-e981-d654-8d64-e2041b0acb1d" href=3D"mailto:cvlalenokpg@gmail.com" targe=
t=3D"_blank">cvlalenokpg@gmail.com</a>&gt;; Andre Eka Rahayu &lt;<a id=3D"x=
_x_m_2964853381857486596OWA0e6c2153-a9ba-db25-4364-e05ceffc4a0b" href=3D"ma=
ilto:arahayu@asuransiastra.com" target=3D"_blank">arahayu@asuransiastra.com=
</a>&gt;<br>
<b>Cc:</b>&nbsp;robinsyah &lt;<a id=3D"x_x_m_2964853381857486596OWA33d78a6f=
-592d-447a-ee5c-65acf75a78d0" href=3D"mailto:robinsyah@trac.astra.co.id" ta=
rget=3D"_blank">robinsyah@trac.astra.co.id</a>&gt;; achmad nasichin &lt;<a =
id=3D"x_x_m_2964853381857486596OWA02a7d868-4fed-aff5-f9c7-b7dee4cf0f8d" hre=
f=3D"mailto:achmad.nasichin@trac.astra.co.id" target=3D"_blank">achmad.nasi=
chin@trac.astra.co.id</a>&gt;;
 m. malthuf zamzami &lt;<a id=3D"x_x_m_2964853381857486596OWA3a672d41-65ee-=
b0c0-d6c4-676b074a3dab" href=3D"mailto:muhammad.malthuf@trac.astra.co.id" t=
arget=3D"_blank">muhammad.malthuf@trac.astra.co.id</a>&gt;; dimas perdana p=
rawoto &lt;<a id=3D"x_x_m_2964853381857486596OWA04801677-091c-f80b-8d13-9aa=
1f988527a" href=3D"mailto:dimas.perdana@sera.astra.co.id" target=3D"_blank"=
>dimas.perdana@sera.astra.co.id</a>&gt;;
 naomi cynthia &lt;<a id=3D"x_x_m_2964853381857486596OWA5ddd2c07-227b-5c47-=
aa7a-0725cd7a8ea5" href=3D"mailto:naomi.cynthia@sera.astra.co.id" target=3D=
"_blank">naomi.cynthia@sera.astra.co.id</a>&gt;; muhammad solihin &lt;<a id=
=3D"x_x_m_2964853381857486596OWA68f959ea-06d9-9e85-4ca6-246c084cd91f" href=
=3D"mailto:muhammad.solihin@sera.astra.co.id" target=3D"_blank">muhammad.so=
lihin@sera.astra.co.id</a>&gt;;
 Tri Prassetyo &lt;<a id=3D"x_x_m_2964853381857486596OWAa4c5ad60-7836-a585-=
64cc-791f47d4f2b5" href=3D"mailto:tprasetyo@asuransiastra.com" target=3D"_b=
lank">tprasetyo@asuransiastra.com</a>&gt;; Hari Dharma Surbakti &lt;<a id=
=3D"x_x_m_2964853381857486596OWA606d6160-1d28-e228-c3bb-708ed04b1ba3" href=
=3D"mailto:hsurbakti@asuransiastra.com" target=3D"_blank">hsurbakti@asurans=
iastra.com</a>&gt;<br>
<b>Subject:</b>&nbsp;Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasi=
ng Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:12pt; color:rgb(0,0,0)">
Dear Bu Sarry,</div>
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_Signature">
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:12pt; color:rgb(0,0,0)">
Reminder. Dibantu estimasinya segera agar spk dapat diproses bu</div>
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b>Best Regards,</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b><br>
</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><b>Syifahni Melynia</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><i>Claim Admin - Commercial Claims Management</i></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:11pt; color:rgb(36=
,36,36)"><img size=3D"437" height=3D"1" width=3D"636" id=3D"x_x_m_296485338=
1857486596x_x_x_m_-5359255014787840233x_m_-6966876943853868005x_x_x_Picture=
_x0020_6" alt=3D"image" style=3D"width:6.625in; height:0.0208in; max-width:=
781px; min-width:auto; min-height:auto; margin:0px" data-outlook-trace=3D"F=
:2|T:2" src=3D"cid:ii_19c555c1d79b6005c162"></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:&quot;Times New Roman&quot;,serif; font-size:9pt=
; color:rgb(12,100,192)"><b>M
</b>+62895-3357-70168</span></p>
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or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:9pt; color:rgb(12,=
100,192)"><b><a id=3D"x_x_m_2964853381857486596OWAf9915e09-46e3-b853-aab7-0=
8d5c02e5580" href=3D"http://asuransiastra.com" target=3D"_blank" style=3D"m=
argin-top:0px; margin-bottom:0px">asuransiastra.com</a></b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:8pt; color:rgb(12,=
100,192)"><b><img size=3D"19497" height=3D"57" width=3D"214" id=3D"x_x_m_29=
64853381857486596x_x_x_m_-5359255014787840233x_m_-6966876943853868005x_x_x_=
image_0_dragging" style=3D"width:2.2361in; height:0.5972in; max-width:781px=
; min-width:auto; min-height:auto; margin:0px" data-outlook-trace=3D"F:2|T:=
2" src=3D"cid:ii_19c555c1d7a9cd6320b9"></b></span></p>
</div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_divRplyFwdMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>From:</b>&nbsp;Andre Eka Rahayu &lt;<a id=3D"x_x_m_2964853381857486596OW=
Ae81969cc-7831-0af5-901d-f187878876a5" href=3D"mailto:arahayu@asuransiastra=
.com" target=3D"_blank">arahayu@asuransiastra.com</a>&gt;<br>
<b>Sent:</b>&nbsp;Monday, January 26, 2026 8:31 AM<br>
<b>To:</b>&nbsp;cvlalenokpg &lt;<a id=3D"x_x_m_2964853381857486596OWA74f0be=
e6-cf5f-16f9-03e1-685abae8f6f5" href=3D"mailto:cvlalenokpg@gmail.com" targe=
t=3D"_blank">cvlalenokpg@gmail.com</a>&gt;<br>
<b>Cc:</b>&nbsp;robinsyah &lt;<a id=3D"x_x_m_2964853381857486596OWA9bf6739a=
-9a46-d43e-7dcc-2f431d08ea4e" href=3D"mailto:robinsyah@trac.astra.co.id" ta=
rget=3D"_blank">robinsyah@trac.astra.co.id</a>&gt;; achmad nasichin &lt;<a =
id=3D"x_x_m_2964853381857486596OWA15de47a4-1572-4486-60e5-d6db580caa1c" hre=
f=3D"mailto:achmad.nasichin@trac.astra.co.id" target=3D"_blank">achmad.nasi=
chin@trac.astra.co.id</a>&gt;;
 m. malthuf zamzami &lt;<a id=3D"x_x_m_2964853381857486596OWA41ec3f87-12ea-=
ac7a-8645-8beb23da1fe2" href=3D"mailto:muhammad.malthuf@trac.astra.co.id" t=
arget=3D"_blank">muhammad.malthuf@trac.astra.co.id</a>&gt;; dimas perdana p=
rawoto &lt;<a id=3D"x_x_m_2964853381857486596OWA3737579e-5d5f-9375-6452-a18=
de0733eb0" href=3D"mailto:dimas.perdana@sera.astra.co.id" target=3D"_blank"=
>dimas.perdana@sera.astra.co.id</a>&gt;;
 naomi cynthia &lt;<a id=3D"x_x_m_2964853381857486596OWAae637b85-62db-aaab-=
97e8-bcaa86948d49" href=3D"mailto:naomi.cynthia@sera.astra.co.id" target=3D=
"_blank">naomi.cynthia@sera.astra.co.id</a>&gt;; muhammad solihin &lt;<a id=
=3D"x_x_m_2964853381857486596OWA20d643d3-e62a-d952-11d9-71cb366465d7" href=
=3D"mailto:muhammad.solihin@sera.astra.co.id" target=3D"_blank">muhammad.so=
lihin@sera.astra.co.id</a>&gt;;
 Syifahni Melynia &lt;<a id=3D"x_x_m_2964853381857486596OWA0572bf2c-a75d-58=
fc-4b0c-d92b39a256e9" href=3D"mailto:smelynia@asuransiastra.com" target=3D"=
_blank">smelynia@asuransiastra.com</a>&gt;; Tri Prassetyo &lt;<a id=3D"x_x_=
m_2964853381857486596OWAbc230195-4730-bd7d-d67c-4de296ec3564" href=3D"mailt=
o:tprasetyo@asuransiastra.com" target=3D"_blank">tprasetyo@asuransiastra.co=
m</a>&gt;;
 Hari Dharma Surbakti &lt;<a id=3D"x_x_m_2964853381857486596OWA1f3e5991-df9=
4-3124-4002-f554e2abfd9a" href=3D"mailto:hsurbakti@asuransiastra.com" targe=
t=3D"_blank">hsurbakti@asuransiastra.com</a>&gt;<br>
<b>Subject:</b>&nbsp;Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasi=
ng Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Dear<b>&nbsp;Bu Sarry,</b></div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Terimakasih untuk kejelasannya. Dibantu estimasi perbaikan unit claim ini, =
apakah telah diinput pada SIS. Jika sudah dibantu kabar baliknya serta dila=
mpirkan detaill foto-foto kerusakan unit claim ini.</div>
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_x_Signature">
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0px 0px 8pt">
<span style=3D"font-family:Nyala,Kefa,sans-serif; font-size:11pt; color:bla=
ck; background-color:white; line-height:15.6933px">Demikian disampaikan, te=
rima kasih atas perhatian dan kerjasamanya.</span></p>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:Nyala,Kefa,sans-serif; font-size:11pt; =
color:black">
<span style=3D"background-color:white; line-height:15.6933px"><br>
</span></div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:10pt; color:rgb(12,100,192); line-height:25.68px"><b><i>Warm Regards,</i=
></b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:10pt; color:rgb(12,100,192); line-height:25.68px"><b><i><br>
</i></b></span></p>
<div style=3D"background-color:white; margin:0px">
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;Times New Roman&quot;,Times,serif=
; font-size:10pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b>Andre Eka Rahayu (Mr)</b></span></di=
v>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;Times New Roman&quot;,Times,serif=
; font-size:10pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b><i>Desk Surveyor - Commercial Claims=
 Management</i></b></span></div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif; fon=
t-size:12pt; color:rgb(36,36,36)">
<span style=3D"line-height:25.68px"><img size=3D"463" alt=3D"image" style=
=3D"height:auto; max-width:100%; min-width:auto; min-height:auto; margin:0p=
x" data-outlook-trace=3D"F:2|T:2" src=3D"cid:352be4fc-4e3a-4720-9416-9a75f0=
5388f4"></span></div>
<div style=3D"background-color:white; margin:0px">
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:9pt; color:rgb(12,100,192); line-height:25.68px"><b>M
</b>+62 895 0422 6244</span></p>
</div>
</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;Times New Roman&quot;,Times,serif=
; font-size:9pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b>asuransiastra.</b>com</span></div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:Gadugi,sans-serif; font-size:10pt; colo=
r:rgb(2,247,227)">
<span style=3D"line-height:25.68px">Please consider the environment before =
printing</span></div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:rgb(255,255,255); margin:0px; font-family:&quot;Times New Roman&quot;,=
Times,serif; font-size:8pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b><img size=3D"19497" height=3D"57" wi=
dth=3D"215" id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_=
-6966876943853868005x_x_x_x_image_0_dragging" style=3D"width:215.56px; heig=
ht:57px; max-width:781px; min-width:auto; min-height:auto; margin:0px" data=
-outlook-trace=3D"F:2|T:2" src=3D"cid:ii_19c555c1d79efd812be3"></b></span><=
/div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;LP Bambus&quot;; font-size:16pt; =
color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><br>
</span></div>
</div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_x_divRplyFwdMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>From:</b>&nbsp;CV Laleno &lt;<a id=3D"x_x_m_2964853381857486596OWA8d3be7=
34-883e-42c0-7235-02c1e250b88d" href=3D"mailto:cvlalenokpg@gmail.com" targe=
t=3D"_blank">cvlalenokpg@gmail.com</a>&gt;<br>
<b>Sent:</b>&nbsp;22 January 2026 13:09<br>
<b>To:</b>&nbsp;Syifahni Melynia &lt;<a id=3D"x_x_m_2964853381857486596OWAe=
9c7f175-7800-5454-744b-247260908957" href=3D"mailto:smelynia@asuransiastra.=
com" target=3D"_blank">smelynia@asuransiastra.com</a>&gt;<br>
<b>Cc:</b>&nbsp;Andre Eka Rahayu &lt;<a id=3D"x_x_m_2964853381857486596OWA7=
a09c9b5-d4be-f13f-0e50-c6241bf80641" href=3D"mailto:arahayu@asuransiastra.c=
om" target=3D"_blank">arahayu@asuransiastra.com</a>&gt;; robinsyah &lt;<a i=
d=3D"x_x_m_2964853381857486596OWAcca8241f-8783-a735-468a-82ffc3d1beee" href=
=3D"mailto:robinsyah@trac.astra.co.id" target=3D"_blank">robinsyah@trac.ast=
ra.co.id</a>&gt;;
 achmad nasichin &lt;<a id=3D"x_x_m_2964853381857486596OWA2d5d8c5e-4789-4c8=
3-1c74-6eb11846a45a" href=3D"mailto:achmad.nasichin@trac.astra.co.id" targe=
t=3D"_blank">achmad.nasichin@trac.astra.co.id</a>&gt;; m. malthuf zamzami &=
lt;<a id=3D"x_x_m_2964853381857486596OWAba7c310b-3ebe-ed0f-a36a-8def98cc442=
5" href=3D"mailto:muhammad.malthuf@trac.astra.co.id" target=3D"_blank">muha=
mmad.malthuf@trac.astra.co.id</a>&gt;;
 dimas perdana prawoto &lt;<a id=3D"x_x_m_2964853381857486596OWA571ae53b-c4=
15-506c-7522-0a3b15bf3be5" href=3D"mailto:dimas.perdana@sera.astra.co.id" t=
arget=3D"_blank">dimas.perdana@sera.astra.co.id</a>&gt;; naomi cynthia &lt;=
<a id=3D"x_x_m_2964853381857486596OWA5458e95c-7fda-711c-74f2-d6e016cc946e" =
href=3D"mailto:naomi.cynthia@sera.astra.co.id" target=3D"_blank">naomi.cynt=
hia@sera.astra.co.id</a>&gt;;
 muhammad solihin &lt;<a id=3D"x_x_m_2964853381857486596OWA097bea4f-9810-05=
19-9542-c40b4af0f400" href=3D"mailto:muhammad.solihin@sera.astra.co.id" tar=
get=3D"_blank">muhammad.solihin@sera.astra.co.id</a>&gt;; CCL TRAC &lt;<a i=
d=3D"x_x_m_2964853381857486596OWAf67538df-577b-5d93-35ee-cc4d9c6201f5" href=
=3D"mailto:CCLTRAC@asuransiastra.com" target=3D"_blank">CCLTRAC@asuransiast=
ra.com</a>&gt;<br>
<b>Subject:</b>&nbsp;Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasi=
ng Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; text-align:left; line-height:12pt; background-=
color:rgb(255,235,156); padding:2pt; border-width:1pt; border-style:solid; =
border-color:rgb(156,101,0); font-family:Calibri; font-size:10pt">
<span style=3D"color:rgb(156,101,0)">PERHATIAN:</span><span style=3D"color:=
black">&nbsp;E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim=
 terpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpde=
sk jika menurut Anda email ini berbahaya.</span></div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Dear bu Syifahni dan Team</div>
<div style=3D"direction:ltr">Selamat Siang</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Untuk excavator, saya sudah&nbsp;tanyakan ke o=
rang towingnya di Ruteng dan waktu evakuasi orang towingnya tidak sempat fo=
to/videokan berubung waktu itu posisi dia juga atur lalu lintas karena mace=
t setelah itu baru bisa foto dan videokan
 pas unit sudah di atas dan sudah tidak menghadang jalan.</div>
<div style=3D"direction:ltr">Demikian disampaikan dan terimakasih.</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Salam Sarry</div>
<div style=3D"direction:ltr">Admin CV Laleno</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Pada Kam, 22 Jan 2026 pukul 09.14 Syifahni Mel=
ynia &lt;<a id=3D"x_x_m_2964853381857486596OWA3b817906-e6d1-a01c-9819-ec07b=
066749d" href=3D"mailto:smelynia@asuransiastra.com" target=3D"_blank">smely=
nia@asuransiastra.com</a>&gt; menulis:</div>
<blockquote style=3D"margin:0px 0px 0px 0.8ex; padding-left:1ex; border-lef=
t:1px solid rgb(204,204,204)">
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:rgb(255,255,255); margin:0px; font-family:Calibri,Helvetica,sans-serif=
; font-size:12pt; color:rgb(0,0,0)">
Dear <b>Bu Sarry,</b></div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:rgb(255,255,255); margin:0px; font-family:Calibri,Helvetica,sans-serif=
; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:rgb(255,255,255); margin:0px; font-size:12pt; color:rgb(0,0,0)">
<span style=3D"font-family:Calibri,Helvetica,sans-serif"><b>Reminder II</b>=
. </span>
<span style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif">Mohon dibantu untuk melampirkan sebagai berikut =
:&nbsp;</span></div>
<ol start=3D"1" style=3D"direction:ltr; text-align:left; margin-top:0px; ma=
rgin-bottom:0px; list-style-type:decimal; background-color:rgb(255,255,255)=
">
<li style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calib=
ri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<div role=3D"presentation" style=3D"direction:ltr; margin:0px">Foto/Video F=
ungsi excavator saat evakuasi dilakukan (Dikarenakan diemail sebelumnya tid=
ak ada fungsi excavator di TKP)</div>
</li></ol>
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_x_x_m_617553337691674935Signature">
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b>Best Regards,</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b><br>
</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><b>Syifahni Melynia</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><i>Claim Admin - Commercial Claims Management</i></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:11pt; color:rgb(36=
,36,36)"><img size=3D"463" height=3D"1" width=3D"636" id=3D"x_x_m_296485338=
1857486596x_x_x_m_-5359255014787840233x_m_-6966876943853868005x_x_x_m_61755=
3337691674935x_x_Picture_x0020_6" alt=3D"image" style=3D"width:6.625in; hei=
ght:0.0208in; max-width:781px; min-width:auto; min-height:auto; margin:0px"=
 data-outlook-trace=3D"F:2|T:2" src=3D"cid:6407e90d-178b-45eb-b81c-e68e603c=
fb16"></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:&quot;Times New Roman&quot;,serif; font-size:9pt=
; color:rgb(12,100,192)"><b>M
</b>+62895-3357-70168</span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:9pt; color:rgb(12,=
100,192)"><b><a id=3D"x_x_m_2964853381857486596OWAa94b841e-8c0b-7465-b1f3-3=
7db8eeca6ad" href=3D"http://asuransiastra.com" target=3D"_blank" style=3D"m=
argin-top:0px; margin-bottom:0px">asuransiastra.com</a></b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:8pt; color:rgb(12,=
100,192)"><b><img size=3D"19497" height=3D"57" width=3D"214" id=3D"x_x_m_29=
64853381857486596x_x_x_m_-5359255014787840233x_m_-6966876943853868005x_x_x_=
m_617553337691674935x_x_image_0_dragging" style=3D"width:2.2361in; height:0=
.5972in; max-width:781px; min-width:auto; min-height:auto; margin:0px" data=
-outlook-trace=3D"F:2|T:2" src=3D"cid:ii_19c555c1d7a3f70a5ab8"></b></span><=
/p>
</div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_x_x_m_617553337691674935divRplyFwdMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>From:</b>&nbsp;Syifahni Melynia &lt;<a id=3D"x_x_m_2964853381857486596OW=
A5ef7ef69-7804-f2a6-7677-4f46b0c2af0e" href=3D"mailto:smelynia@asuransiastr=
a.com" target=3D"_blank">smelynia@asuransiastra.com</a>&gt;<br>
<b>Sent:</b>&nbsp;Wednesday, January 21, 2026 8:29 AM<br>
<b>To:</b>&nbsp;cvlalenokpg &lt;<a id=3D"x_x_m_2964853381857486596OWA751710=
8a-72dd-ec5a-dc48-4bd96898a4cd" href=3D"mailto:cvlalenokpg@gmail.com" targe=
t=3D"_blank">cvlalenokpg@gmail.com</a>&gt;; Andre Eka Rahayu &lt;<a id=3D"x=
_x_m_2964853381857486596OWA6acffea6-3002-3bef-bfca-0df34051511f" href=3D"ma=
ilto:arahayu@asuransiastra.com" target=3D"_blank">arahayu@asuransiastra.com=
</a>&gt;<br>
<b>Cc:</b>&nbsp;robinsyah &lt;<a id=3D"x_x_m_2964853381857486596OWAd55db452=
-ba50-4d71-efe6-9b2899986265" href=3D"mailto:robinsyah@trac.astra.co.id" ta=
rget=3D"_blank">robinsyah@trac.astra.co.id</a>&gt;; achmad nasichin &lt;<a =
id=3D"x_x_m_2964853381857486596OWAf18765d2-29d4-004c-3b43-df1270e2be01" hre=
f=3D"mailto:achmad.nasichin@trac.astra.co.id" target=3D"_blank">achmad.nasi=
chin@trac.astra.co.id</a>&gt;;
 m. malthuf zamzami &lt;<a id=3D"x_x_m_2964853381857486596OWAc22f4734-4a4f-=
b2fd-e52a-2c7073b52202" href=3D"mailto:muhammad.malthuf@trac.astra.co.id" t=
arget=3D"_blank">muhammad.malthuf@trac.astra.co.id</a>&gt;; dimas perdana p=
rawoto &lt;<a id=3D"x_x_m_2964853381857486596OWA89772fb4-e8c3-eeb0-dcd8-9ac=
0606f1696" href=3D"mailto:dimas.perdana@sera.astra.co.id" target=3D"_blank"=
>dimas.perdana@sera.astra.co.id</a>&gt;;
 naomi cynthia &lt;<a id=3D"x_x_m_2964853381857486596OWA9e5bce6f-2ee4-7dac-=
d6bb-f5f11996df56" href=3D"mailto:naomi.cynthia@sera.astra.co.id" target=3D=
"_blank">naomi.cynthia@sera.astra.co.id</a>&gt;; muhammad solihin &lt;<a id=
=3D"x_x_m_2964853381857486596OWA29d20629-7396-4fa0-a4ab-344121b8e33d" href=
=3D"mailto:muhammad.solihin@sera.astra.co.id" target=3D"_blank">muhammad.so=
lihin@sera.astra.co.id</a>&gt;;
 CCL TRAC &lt;<a id=3D"x_x_m_2964853381857486596OWA8ec25cbc-5d69-25a8-3896-=
ea7ef5c24a76" href=3D"mailto:CCLTRAC@asuransiastra.com" target=3D"_blank">C=
CLTRAC@asuransiastra.com</a>&gt;<br>
<b>Subject:</b>&nbsp;Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasi=
ng Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:12pt; color:rgb(0,0,0)">
Dear Bu Sarry,</div>
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:rgb(255,255,255); margin:0px; font-size:12pt; color:rgb(0,0,0)">
<span style=3D"font-family:Calibri,Helvetica,sans-serif">Reminder. </span><=
span style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif">Mohon dibantu untuk melampirkan sebagai berikut :=
&nbsp;</span></div>
<ol start=3D"1" style=3D"direction:ltr; text-align:left; margin-top:0px; ma=
rgin-bottom:0px; list-style-type:decimal; background-color:rgb(255,255,255)=
">
<li style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calib=
ri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<div role=3D"presentation" style=3D"direction:ltr; margin:0px">Foto/Video F=
ungsi excavator saat evakuasi dilakukan (Dikarenakan diemail sebelumnya tid=
ak ada fungsi excavator di TKP)</div>
</li></ol>
<div style=3D"direction:ltr; font-family:Calibri,Helvetica,sans-serif; font=
-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_x_x_m_617553337691674935x_Signature">
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b>Best Regards,</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Constantia,serif; font-size:10pt; color:rgb(46,1=
16,181)"><b><br>
</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><b>Syifahni Melynia</b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:10pt; color:rgb(12=
,100,192)"><i>Claim Admin - Commercial Claims Management</i></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:11pt; color:rgb(36=
,36,36)"><img size=3D"463" height=3D"1" width=3D"636" id=3D"x_x_m_296485338=
1857486596x_x_x_m_-5359255014787840233x_m_-6966876943853868005x_x_x_m_61755=
3337691674935x_x_x_Picture_x0020_6" alt=3D"image" style=3D"width:6.625in; h=
eight:0.0208in; max-width:781px; min-width:auto; min-height:auto; margin:0p=
x" data-outlook-trace=3D"F:2|T:2" src=3D"cid:e762d88e-7f6b-421e-92c6-bea687=
a92039"></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:&quot;Times New Roman&quot;,serif; font-size:9pt=
; color:rgb(12,100,192)"><b>M
</b>+62895-3357-70168</span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:9pt; color:rgb(12,=
100,192)"><b><a id=3D"x_x_m_2964853381857486596OWA7fe4d05a-6c38-f155-ecba-b=
dd302f22a7d" href=3D"http://asuransiastra.com" target=3D"_blank" style=3D"m=
argin-top:0px; margin-bottom:0px">asuransiastra.com</a></b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:rgb(255,255,255); margin:0cm">
<span style=3D"font-family:Calibri,sans-serif; font-size:8pt; color:rgb(12,=
100,192)"><b><img size=3D"19497" height=3D"57" width=3D"214" id=3D"x_x_m_29=
64853381857486596x_x_x_m_-5359255014787840233x_m_-6966876943853868005x_x_x_=
m_617553337691674935x_x_x_image_0_dragging" style=3D"width:2.2361in; height=
:0.5972in; max-width:781px; min-width:auto; min-height:auto; margin:0px" da=
ta-outlook-trace=3D"F:2|T:2" src=3D"cid:ii_19c555c1d7a46a2fed2a"></b></span=
></p>
</div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_x_x_m_617553337691674935x_divRplyFwdMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>From:</b>&nbsp;Andre Eka Rahayu &lt;<a id=3D"x_x_m_2964853381857486596OW=
A5754078d-6102-430d-9f6c-962fed73c5f1" href=3D"mailto:arahayu@asuransiastra=
.com" target=3D"_blank">arahayu@asuransiastra.com</a>&gt;<br>
<b>Sent:</b>&nbsp;Monday, January 12, 2026 10:14 AM<br>
<b>To:</b>&nbsp;cvlalenokpg &lt;<a id=3D"x_x_m_2964853381857486596OWA1a1bed=
fc-ce84-70b9-c60a-62f0ef1ee237" href=3D"mailto:cvlalenokpg@gmail.com" targe=
t=3D"_blank">cvlalenokpg@gmail.com</a>&gt;<br>
<b>Cc:</b>&nbsp;robinsyah &lt;<a id=3D"x_x_m_2964853381857486596OWA50c12c57=
-b686-74eb-92ed-947a97718e0d" href=3D"mailto:robinsyah@trac.astra.co.id" ta=
rget=3D"_blank">robinsyah@trac.astra.co.id</a>&gt;; achmad nasichin &lt;<a =
id=3D"x_x_m_2964853381857486596OWA0be6affa-0842-702a-f1b1-11f68023b4e7" hre=
f=3D"mailto:achmad.nasichin@trac.astra.co.id" target=3D"_blank">achmad.nasi=
chin@trac.astra.co.id</a>&gt;;
 m. malthuf zamzami &lt;<a id=3D"x_x_m_2964853381857486596OWA24679633-2a39-=
abeb-a296-f99c92f7a401" href=3D"mailto:muhammad.malthuf@trac.astra.co.id" t=
arget=3D"_blank">muhammad.malthuf@trac.astra.co.id</a>&gt;; dimas perdana p=
rawoto &lt;<a id=3D"x_x_m_2964853381857486596OWA76d5ae48-aa3c-f19c-ba8e-85c=
5249b6a2c" href=3D"mailto:dimas.perdana@sera.astra.co.id" target=3D"_blank"=
>dimas.perdana@sera.astra.co.id</a>&gt;;
 naomi cynthia &lt;<a id=3D"x_x_m_2964853381857486596OWAe7486f6f-c5b5-9470-=
3468-6f19cb80fae8" href=3D"mailto:naomi.cynthia@sera.astra.co.id" target=3D=
"_blank">naomi.cynthia@sera.astra.co.id</a>&gt;; muhammad solihin &lt;<a id=
=3D"x_x_m_2964853381857486596OWAeab70695-a6e5-e9d3-4976-1ed58a061991" href=
=3D"mailto:muhammad.solihin@sera.astra.co.id" target=3D"_blank">muhammad.so=
lihin@sera.astra.co.id</a>&gt;;
 CCL TRAC &lt;<a id=3D"x_x_m_2964853381857486596OWAbc9d4921-07ff-6a2d-cc69-=
87ac06ac9526" href=3D"mailto:CCLTRAC@asuransiastra.com" target=3D"_blank">C=
CLTRAC@asuransiastra.com</a>&gt;<br>
<b>Subject:</b>&nbsp;Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasi=
ng Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Dear <b>Bu Sarry,</b></div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Mohon dibantu untuk melampirkan sebagai berikut :&nbsp;</div>
<ol start=3D"1" style=3D"direction:ltr; margin-top:0px; margin-bottom:0px; =
list-style-type:decimal">
<li style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calib=
ri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<div role=3D"presentation" style=3D"direction:ltr">Foto/Video Fungsi excava=
tor saat evakuasi dilakukan (Dikarenakan diemail sebelumnya tidak ada fungs=
i excavator di TKP)</div>
<div role=3D"presentation" style=3D"direction:ltr"><br>
</div>
</li></ol>
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_x_x_m_617553337691674935x_x_Signature">
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0px 0px 8pt">
<span style=3D"font-family:Nyala,Kefa,sans-serif; font-size:11pt; color:bla=
ck; background-color:white; line-height:15.6933px">Demikian disampaikan, te=
rima kasih atas perhatian dan kerjasamanya.</span></p>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:Nyala,Kefa,sans-serif; font-size:11pt; =
color:black">
<span style=3D"background-color:white; line-height:15.6933px"><br>
</span></div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:10pt; color:rgb(12,100,192); line-height:25.68px"><b><i>Warm Regards,</i=
></b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:10pt; color:rgb(12,100,192); line-height:25.68px"><b><i><br>
</i></b></span></p>
<div style=3D"background-color:white; margin:0px">
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;Times New Roman&quot;,Times,serif=
; font-size:10pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b>Andre Eka Rahayu (Mr)</b></span></di=
v>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;Times New Roman&quot;,Times,serif=
; font-size:10pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b><i>Desk Surveyor - Commercial Claims=
 Management</i></b></span></div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif; fon=
t-size:12pt; color:rgb(36,36,36)">
<span style=3D"line-height:25.68px"><img size=3D"463" alt=3D"image" style=
=3D"height:auto; max-width:100%; min-width:auto; min-height:auto; margin:0p=
x" data-outlook-trace=3D"F:2|T:2" src=3D"cid:ad294c08-63d2-4cc7-be7b-2b75c4=
68e41c"></span></div>
<div style=3D"background-color:white; margin:0px">
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:9pt; color:rgb(12,100,192); line-height:25.68px"><b>M
</b>+62 895 0422 6244</span></p>
</div>
</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;Times New Roman&quot;,Times,serif=
; font-size:9pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b>asuransiastra.</b>com</span></div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:Gadugi,sans-serif; font-size:10pt; colo=
r:rgb(2,247,227)">
<span style=3D"line-height:25.68px">Please consider the environment before =
printing</span></div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:rgb(255,255,255); margin:0px; font-family:&quot;Times New Roman&quot;,=
Times,serif; font-size:8pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b><img size=3D"19497" height=3D"57" wi=
dth=3D"215" id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_=
-6966876943853868005x_x_x_m_617553337691674935x_x_x_x_image_0_dragging" sty=
le=3D"width:215.56px; height:57px; max-width:781px; min-width:auto; min-hei=
ght:auto; margin:0px" data-outlook-trace=3D"F:2|T:2" src=3D"cid:ii_19c555c1=
d7aa3c8bef94"></b></span></div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;LP Bambus&quot;; font-size:16pt; =
color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><br>
</span></div>
</div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_x_x_m_617553337691674935x_x_divRplyFwdMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>From:</b>&nbsp;CV Laleno &lt;<a id=3D"x_x_m_2964853381857486596OWA425c16=
d8-5bd0-fae4-2437-6b5892f84548" href=3D"mailto:cvlalenokpg@gmail.com" targe=
t=3D"_blank">cvlalenokpg@gmail.com</a>&gt;<br>
<b>Sent:</b>&nbsp;12 January 2026 08:56<br>
<b>To:</b>&nbsp;Andre Eka Rahayu &lt;<a id=3D"x_x_m_2964853381857486596OWA0=
1136c1b-86c9-77f6-c6c5-17a4a4ed7afa" href=3D"mailto:arahayu@asuransiastra.c=
om" target=3D"_blank">arahayu@asuransiastra.com</a>&gt;<br>
<b>Cc:</b>&nbsp;robinsyah &lt;<a id=3D"x_x_m_2964853381857486596OWA42e8413a=
-251b-ae5d-2a30-532a355b66ab" href=3D"mailto:robinsyah@trac.astra.co.id" ta=
rget=3D"_blank">robinsyah@trac.astra.co.id</a>&gt;; achmad nasichin &lt;<a =
id=3D"x_x_m_2964853381857486596OWA2e9816be-b4d2-705c-47dd-abc5d7df4238" hre=
f=3D"mailto:achmad.nasichin@trac.astra.co.id" target=3D"_blank">achmad.nasi=
chin@trac.astra.co.id</a>&gt;;
 m. malthuf zamzami &lt;<a id=3D"x_x_m_2964853381857486596OWAfaa2c99b-0725-=
56a7-d28b-be03d07035d4" href=3D"mailto:muhammad.malthuf@trac.astra.co.id" t=
arget=3D"_blank">muhammad.malthuf@trac.astra.co.id</a>&gt;; dimas perdana p=
rawoto &lt;<a id=3D"x_x_m_2964853381857486596OWAcc0795d7-e01a-5200-6919-5e7=
01eb28ee1" href=3D"mailto:dimas.perdana@sera.astra.co.id" target=3D"_blank"=
>dimas.perdana@sera.astra.co.id</a>&gt;;
 naomi cynthia &lt;<a id=3D"x_x_m_2964853381857486596OWAb7c71620-6373-c9f4-=
7eb9-1a58ba976dda" href=3D"mailto:naomi.cynthia@sera.astra.co.id" target=3D=
"_blank">naomi.cynthia@sera.astra.co.id</a>&gt;; muhammad solihin &lt;<a id=
=3D"x_x_m_2964853381857486596OWAc7c6a022-69d8-a787-6301-eb5ce054c1b2" href=
=3D"mailto:muhammad.solihin@sera.astra.co.id" target=3D"_blank">muhammad.so=
lihin@sera.astra.co.id</a>&gt;;
 CCL TRAC &lt;<a id=3D"x_x_m_2964853381857486596OWA3de84aab-358d-9a48-f0d8-=
d8060043d7a7" href=3D"mailto:CCLTRAC@asuransiastra.com" target=3D"_blank">C=
CLTRAC@asuransiastra.com</a>&gt;<br>
<b>Subject:</b>&nbsp;Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasi=
ng Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; text-align:left; line-height:12pt; background-=
color:rgb(255,235,156); padding:2pt; border-width:1pt; border-style:solid; =
border-color:rgb(156,101,0); font-family:Calibri; font-size:10pt">
<span style=3D"color:rgb(156,101,0)">PERHATIAN:</span><span style=3D"color:=
black">&nbsp;E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim=
 terpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpde=
sk jika menurut Anda email ini berbahaya.</span></div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Dear Pak Andre</div>
<div style=3D"direction:ltr">Selamat Pagi</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Untuk jarak tempu dekat sekitar 20 menitan ke =
bengkel tapi medannya extrim, proses evakuasinya menyewa exavator buat angk=
at truk dari jurang karena tidak memungkinkan ditarik saja, setelah diatas =
jalan baru digendong truk trailer,
 biaya sewa exavator+ biaya sewa trailer+jasa evakuasi+ jasa atur kemacetan=
 semua ditotal segitu pak.</div>
<div style=3D"direction:ltr">Demikian disampaikan dan terimakasih.</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Salam sarry,</div>
<div style=3D"direction:ltr">Admin CV Laleno</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Pada Jum, 9 Jan 2026 16.36, Andre Eka Rahayu &=
lt;<a id=3D"x_x_m_2964853381857486596OWAc065d919-5495-753f-e6c5-94b798571c9=
1" href=3D"mailto:arahayu@asuransiastra.com" target=3D"_blank">arahayu@asur=
ansiastra.com</a>&gt; menulis:</div>
<blockquote style=3D"margin:0px 0px 0px 0.8ex; padding-left:1ex; border-lef=
t:1px solid rgb(204,204,204)">
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Dear<b>&nbsp;Bu Sarry,</b></div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Mohon info, untuk towing nya di lakukan dari daerah mana menuju kemana ya, =
dan di tempuh dengan jarak kurang lebih berapa kilometer.</div>
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_x_x_m_617553337691674935x_x_x_m_5741516929871230573Signature=
">
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0px 0px 8pt">
<span style=3D"font-family:Nyala,Kefa,sans-serif; font-size:11pt; color:bla=
ck; background-color:white; line-height:15.6933px">Demikian disampaikan, te=
rima kasih atas perhatian dan kerjasamanya.</span></p>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:Nyala,Kefa,sans-serif; font-size:11pt; =
color:black">
<span style=3D"background-color:white; line-height:15.6933px"><br>
</span></div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:10pt; color:rgb(12,100,192); line-height:25.68px"><b><i>Warm Regards,</i=
></b></span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; background-col=
or:white; margin:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:10pt; color:rgb(12,100,192); line-height:25.68px"><b><i><br>
</i></b></span></p>
<div style=3D"background-color:white; margin:0px">
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;Times New Roman&quot;,Times,serif=
; font-size:10pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b>Andre Eka Rahayu (Mr)</b></span></di=
v>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;Times New Roman&quot;,Times,serif=
; font-size:10pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b><i>Desk Surveyor - Commercial Claims=
 Management</i></b></span></div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif; fon=
t-size:12pt; color:rgb(36,36,36)">
<span style=3D"line-height:25.68px"><img size=3D"437" alt=3D"image" style=
=3D"height:auto; max-width:100%; min-width:auto; min-height:auto; margin:0p=
x" data-outlook-trace=3D"F:2|T:2" src=3D"cid:ii_19be44d74d7b6005c161"></spa=
n></div>
<div style=3D"background-color:white; margin:0px">
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:0px">
<span style=3D"font-family:&quot;Times New Roman&quot;,Times,serif; font-si=
ze:9pt; color:rgb(12,100,192); line-height:25.68px"><b>M
</b>+62 895 0422 6244</span></p>
</div>
</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;Times New Roman&quot;,Times,serif=
; font-size:9pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b>asuransiastra.</b>com</span></div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:Gadugi,sans-serif; font-size:10pt; colo=
r:rgb(2,247,227)">
<span style=3D"line-height:25.68px">Please consider the environment before =
printing</span></div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:rgb(255,255,255); margin:0px; font-family:&quot;Times New Roman&quot;,=
Times,serif; font-size:8pt; color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><b><img size=3D"19497" height=3D"57" wi=
dth=3D"215" id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_=
-6966876943853868005x_x_x_m_617553337691674935x_x_x_m_5741516929871230573x_=
x_image_0_dragging" style=3D"width:215.56px; height:57px; max-width:781px; =
min-width:auto; min-height:auto; margin:0px" data-outlook-trace=3D"F:2|T:2"=
 src=3D"cid:ii_19c555c1d7af06733016"></b></span></div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:&quot;LP Bambus&quot;; font-size:16pt; =
color:rgb(12,100,192)">
<span style=3D"line-height:25.68px"><br>
</span></div>
</div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_x_x_m_617553337691674935x_x_x_m_5741516929871230573divRplyFw=
dMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>From:</b>&nbsp;CV Laleno &lt;<a id=3D"x_x_m_2964853381857486596OWA55cfd8=
07-8fff-aae0-9c73-304f02bd0ad7" href=3D"mailto:cvlalenokpg@gmail.com" targe=
t=3D"_blank">cvlalenokpg@gmail.com</a>&gt;<br>
<b>Sent:</b>&nbsp;09 January 2026 14:29<br>
<b>To:</b>&nbsp;Andrea Dwi Prasetyo &lt;<a id=3D"x_x_m_2964853381857486596O=
WAfb336538-d1ed-33a9-9327-0b3d212fb692" href=3D"mailto:anprasetyo@asuransia=
stra.com" target=3D"_blank">anprasetyo@asuransiastra.com</a>&gt;<br>
<b>Cc:</b>&nbsp;robinsyah &lt;<a id=3D"x_x_m_2964853381857486596OWAdf0650af=
-bf02-c538-dd1b-bac35a17a51f" href=3D"mailto:robinsyah@trac.astra.co.id" ta=
rget=3D"_blank">robinsyah@trac.astra.co.id</a>&gt;; achmad nasichin &lt;<a =
id=3D"x_x_m_2964853381857486596OWA34032a89-abe2-0e63-7339-522666a9c3a9" hre=
f=3D"mailto:achmad.nasichin@trac.astra.co.id" target=3D"_blank">achmad.nasi=
chin@trac.astra.co.id</a>&gt;;
 m. malthuf zamzami &lt;<a id=3D"x_x_m_2964853381857486596OWAdf12b63b-d925-=
e66a-e5bb-ee383bc5d3f3" href=3D"mailto:muhammad.malthuf@trac.astra.co.id" t=
arget=3D"_blank">muhammad.malthuf@trac.astra.co.id</a>&gt;; dimas perdana p=
rawoto &lt;<a id=3D"x_x_m_2964853381857486596OWA5e86a1c2-a1d7-f2cf-eed7-6ef=
18a5c77b0" href=3D"mailto:dimas.perdana@sera.astra.co.id" target=3D"_blank"=
>dimas.perdana@sera.astra.co.id</a>&gt;;
 naomi cynthia &lt;<a id=3D"x_x_m_2964853381857486596OWA9429711c-63e3-ae82-=
7866-3f968c079e7f" href=3D"mailto:naomi.cynthia@sera.astra.co.id" target=3D=
"_blank">naomi.cynthia@sera.astra.co.id</a>&gt;; muhammad solihin &lt;<a id=
=3D"x_x_m_2964853381857486596OWA2297a84c-d95a-8cf7-f2b3-36c6a9b894da" href=
=3D"mailto:muhammad.solihin@sera.astra.co.id" target=3D"_blank">muhammad.so=
lihin@sera.astra.co.id</a>&gt;;
 CCL TRAC &lt;<a id=3D"x_x_m_2964853381857486596OWA7c31b9c1-5774-4092-1437-=
f812e88f46c6" href=3D"mailto:CCLTRAC@asuransiastra.com" target=3D"_blank">C=
CLTRAC@asuransiastra.com</a>&gt;; Andre Eka Rahayu &lt;<a id=3D"x_x_m_29648=
53381857486596OWAfbf0b7af-f4c3-7808-7fdc-0c2ae3e04d5a" href=3D"mailto:araha=
yu@asuransiastra.com" target=3D"_blank">arahayu@asuransiastra.com</a>&gt;<b=
r>
<b>Subject:</b>&nbsp;Re: Claim Unit DH8592AR (SL72260004) TRAC Cabang Leasi=
ng Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; text-align:left; line-height:12pt; background-=
color:rgb(255,235,156); padding:2pt; border-width:1pt; border-style:solid; =
border-color:rgb(156,101,0); font-family:Calibri; font-size:10pt">
<span style=3D"color:rgb(156,101,0)">PERHATIAN:</span><span style=3D"color:=
black">&nbsp;E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim=
 terpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpde=
sk jika menurut Anda email ini berbahaya.</span></div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Dear Pak Andre</div>
<div style=3D"direction:ltr">Selamat Sore</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Berikut terlampir kwitansi towing dan foto eva=
kuasi unit DH8592AR. Mohon dibantu untuk proses selanjutnya,</div>
<div style=3D"direction:ltr">Demikian disampaikan dan terimakasih.</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">salam Sarry,</div>
<div style=3D"direction:ltr">Admin CV Laleno</div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr">Pada Kam, 8 Jan 2026 pukul 09.59 Andrea Dwi Pr=
asetyo &lt;<a id=3D"x_x_m_2964853381857486596OWAe3dee599-579d-7d53-c950-160=
b3b6bb960" href=3D"mailto:anprasetyo@asuransiastra.com" target=3D"_blank">a=
nprasetyo@asuransiastra.com</a>&gt; menulis:</div>
<blockquote style=3D"margin:0px 0px 0px 0.8ex; padding-left:1ex; border-lef=
t:1px solid rgb(204,204,204)">
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:white; margin:0px; font-family:Arial,Helvetica,sans-serif; font-size:1=
2pt; color:black">
Dear <b>Bengkel CV.&nbsp;LALENO</b>&nbsp;,</div>
<div style=3D"background-color:white; margin:0px">
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:0px; font-size:15px; color:rgb(36,36,36)">
<span style=3D"font-family:Arial,Helvetica,sans-serif; font-size:12pt; colo=
r:black"><br>
</span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:8px; font-size:15px; color:rgb(36,36,36)">
<span style=3D"font-family:Arial,Helvetica,sans-serif; font-size:12pt; colo=
r:black"><b>=93<i><u>Without Prejudice to Policy Liability</u></i>=93</b></=
span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:8px; font-size:15px; color:rgb(36,36,36)">
<span style=3D"font-family:Arial,Helvetica,sans-serif; font-size:12pt; colo=
r:black">Mohon bantuannya untuk mengambil unit
<b>DH8592AR </b>di Pool TRAC <u>maksimal 1 Hari</u>&nbsp;setelah email ini.=
 Jika unit sudah di bengkel, segera input
<b><u>estimasi</u></b>, <b><u>foto</u></b>, <b><u>isi tanggal masuk di SIS<=
/u></b>, serta mengirimkan<b>&nbsp;<u>info part yang di butuhkan</u></b>. D=
an kami berharap Bengkel dapat mengikuti ketentuan-ketentuan Leadtime sesua=
i dengan dokumen terlampir.</span></p>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:8px; font-size:15px; color:rgb(36,36,36)">
<span style=3D"font-family:Arial,Helvetica,sans-serif; font-size:12pt; colo=
r:black"><br>
</span></p>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px 0=
px 8px; font-family:Arial,Helvetica,sans-serif; font-size:12pt; color:black=
">
Dear <b>Pak Robinsyah</b>,</div>
<p style=3D"direction:ltr; text-align:left; text-indent:0px; margin-top:0px=
; margin-bottom:8px; font-size:15px; color:rgb(36,36,36)">
<span style=3D"font-family:Arial,Helvetica,sans-serif; font-size:12pt; colo=
r:black">Mohon informasinya untuk status unit
<b>DH8592AR </b>saat ini apakah sudah dapat di pickup oleh Bengkel ?</span>=
</p>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_x_x_m_617553337691674935x_x_x_m_5741516929871230573x_m_-6787=
133496364351792Signature">
<p style=3D"direction:ltr; text-align:left; background-color:white; margin:=
0px; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:=
black">
<span style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; background-color:white"><i>Demikian disampaikan,=
 terima kasih atas perhatian dan kerjasamanya.</i></span></p>
<p style=3D"direction:ltr; text-align:left; background-color:white; margin:=
0px; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:=
black">
<span style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif"><br>
</span></p>
<p style=3D"direction:ltr; text-align:left; background-color:white; margin:=
0px; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:=
black">
<span style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; font-size:10pt; color:rgb(12,100,192)"><b><i>War=
m Regards,</i></b></span></p>
<p style=3D"direction:ltr; text-align:left; background-color:white; margin:=
0px; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:=
black">
<span style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; font-size:10pt; color:rgb(12,100,192)"><b><i><br=
>
</i></b></span></p>
<div style=3D"background-color:rgb(255,255,255); margin:0px">
<div style=3D"direction:ltr; text-align:left; background-color:white; margi=
n:0px; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Hel=
vetica,sans-serif; font-size:10pt; color:rgb(12,100,192)">
<b>Andrea Dwi Prasetyo (Mr)</b></div>
<div style=3D"direction:ltr; text-align:left; background-color:white; margi=
n:0px; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Hel=
vetica,sans-serif; font-size:10pt; color:rgb(12,100,192)">
<b><i>Desk Surveyor - Commercial Claims Management</i></b></div>
<div style=3D"direction:ltr; text-align:left; background-color:white; margi=
n:0px; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Hel=
vetica,sans-serif; font-size:12pt; color:rgb(36,36,36)">
<img size=3D"429" alt=3D"image" style=3D"height:auto; max-width:100%; min-w=
idth:auto; min-height:auto; margin:0px" data-outlook-trace=3D"F:2|T:2" src=
=3D"cid:ii_19c555c1d7ab6005c165"></div>
<div style=3D"background-color:white; margin:0px">
<p style=3D"direction:ltr; text-align:left; margin-top:0px; margin-bottom:0=
px"><span style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService=
,Calibri,Helvetica,sans-serif; font-size:9pt; color:rgb(12,100,192)"><b>M
</b>+62 878 8252 9452</span></p>
</div>
</div>
<div style=3D"direction:ltr; text-align:left; background-color:white; margi=
n:0px; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Hel=
vetica,sans-serif; font-size:9pt; color:rgb(12,100,192)">
<b>asuransiastra.</b>com</div>
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n:0px; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Hel=
vetica,sans-serif; font-size:10pt; color:rgb(2,247,227)">
Please consider the environment before printing</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:8pt; color:rgb(12,100,19=
2)">
<b><img size=3D"17039" height=3D"57" width=3D"215" id=3D"x_x_m_296485338185=
7486596x_x_x_m_-5359255014787840233x_m_-6966876943853868005x_x_x_m_61755333=
7691674935x_x_x_m_5741516929871230573x_m_-6787133496364351792x_x_image_0_dr=
agging" style=3D"width:215.564px; height:57px; max-width:758px" data-outloo=
k-trace=3D"F:2|T:2" src=3D"cid:ii_19c555c1d7a842dd4027"></b></div>
</div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_m_2964853381857486596x_x_x_m_-5359255014787840233x_m_-696687=
6943853868005x_x_x_m_617553337691674935x_x_x_m_5741516929871230573x_m_-6787=
133496364351792divRplyFwdMsg">
<div style=3D"direction:ltr; font-family:Calibri,sans-serif; font-size:11pt=
; color:rgb(0,0,0)">
<b>Dari:</b>&nbsp;Administrator &lt;<a id=3D"x_x_m_2964853381857486596OWA81=
715799-467d-45c3-8341-74a2e5f71077" href=3D"mailto:insurance.administrator@=
sera.astra.co.id" target=3D"_blank">insurance.administrator@sera.astra.co.i=
d</a>&gt;<br>
<b>Dikirim:</b>&nbsp;Rabu, 07 Januari 2026 17.07<br>
<b>Kepada:</b>&nbsp;Andrea Dwi Prasetyo &lt;<a id=3D"x_x_m_2964853381857486=
596OWA607f5429-3154-ec98-d866-390fbbcddd21" href=3D"mailto:anprasetyo@asura=
nsiastra.com" target=3D"_blank">anprasetyo@asuransiastra.com</a>&gt;; Surve=
yor TBS &lt;<a id=3D"x_x_m_2964853381857486596OWA7c58b40f-e248-7e67-5c27-03=
5ae76e1f74" href=3D"mailto:atofia@asuransiastra.com" target=3D"_blank">atof=
ia@asuransiastra.com</a>&gt;;
 Giri Parwat Moko &lt;<a id=3D"x_x_m_2964853381857486596OWA8da672c7-de3e-e3=
04-636b-a133aee5dfc0" href=3D"mailto:gmoko@asuransiastra.com" target=3D"_bl=
ank">gmoko@asuransiastra.com</a>&gt;; Giri Parwat Moko &lt;<a id=3D"x_x_m_2=
964853381857486596OWA5d77ac16-aeba-2e04-10fa-b1603995a0dd" href=3D"mailto:g=
moko@asuransiastra.com" target=3D"_blank">gmoko@asuransiastra.com</a>&gt;;
 Giri Parwat Moko &lt;<a id=3D"x_x_m_2964853381857486596OWA90296101-5b41-b2=
c3-d3a8-12610975aa80" href=3D"mailto:gmoko@asuransiastra.com" target=3D"_bl=
ank">gmoko@asuransiastra.com</a>&gt;; Hari Dharma Surbakti &lt;<a id=3D"x_x=
_m_2964853381857486596OWA44e766da-38fd-d8c2-d74a-39ae44214842" href=3D"mail=
to:hsurbakti@asuransiastra.com" target=3D"_blank">hsurbakti@asuransiastra.c=
om</a>&gt;;
 Tri Prassetyo &lt;<a id=3D"x_x_m_2964853381857486596OWA76a472c5-d35e-6fdd-=
c9c9-1838aaa44eda" href=3D"mailto:tprasetyo@asuransiastra.com" target=3D"_b=
lank">tprasetyo@asuransiastra.com</a>&gt;; Sergio Jeremiah Hutabarat &lt;<a=
 id=3D"x_x_m_2964853381857486596OWAc6ea9027-3cac-0359-b8ca-168ab97b7207" hr=
ef=3D"mailto:sehutabarat@asuransiastra.com" target=3D"_blank">sehutabarat@a=
suransiastra.com</a>&gt;;
 Giri Parwat Moko &lt;<a id=3D"x_x_m_2964853381857486596OWA6280f115-b44a-1a=
22-b80d-b3c367c54823" href=3D"mailto:gmoko@asuransiastra.com" target=3D"_bl=
ank">gmoko@asuransiastra.com</a>&gt;<br>
<b>Subjek:</b>&nbsp;Claim baru unit 000000000070321017 TRAC Cabang Leasing =
Nusra</div>
<div style=3D"direction:ltr">&nbsp;</div>
</div>
<div style=3D"direction:ltr; text-align:left; line-height:12pt; background-=
color:rgb(255,235,156); padding:2pt; border-width:1pt; border-style:solid; =
border-color:rgb(156,101,0); font-family:Calibri; font-size:10pt">
<span style=3D"color:rgb(156,101,0)">PERHATIAN:</span><span style=3D"color:=
black">&nbsp;E-mail ini berasal dari luar Asuransi Astra. Pastikan pengirim=
 terpercaya sebelum klik link atau lampiran apapun. Silahkan hubungi Helpde=
sk jika menurut Anda email ini berbahaya.</span></div>
<div style=3D"direction:ltr"><br>
</div>
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">Mohon Dipr=
oses pengajuan klaim sebagai berikut:<br>
<br>
</div>
<table style=3D"direction:ltr">
<tbody>
<tr>
<td style=3D"direction:ltr">
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">Nomor Klai=
m</div>
</td>
<td style=3D"direction:ltr">
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">:</div>
</td>
<td style=3D"direction:ltr">
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">SL72260004=
</div>
</td>
</tr>
<tr>
<td style=3D"direction:ltr">
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">Nomor Equi=
pment</div>
</td>
<td style=3D"direction:ltr">
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">:</div>
</td>
<td style=3D"direction:ltr">
<div style=3D"direction:ltr; font-family:tahoma; font-size:12px">0000000000=
70321017</div>
</td>
</tr>
</tbody>
</table>
<div style=3D"direction:ltr"><span style=3D"font-family:tahoma; font-size:1=
2px"><br>
<br>
<br>
Terima Kasih.<br>
Robinsyah</span><br>
<br>
<br>
<span style=3D"font-family:tahoma; font-size:10px"><b>Catatan: Mohon jangan=
 me-reply Email ini.</b></span></div>
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<h5 style=3D"direction:ltr"><span style=3D"color:gray"><i>The information t=
ransmitted is intended only for the person or the entity to which it is add=
ressed and may contain confidential and/or privileged material, therefore, =
the authorized recipients shall protect
 this confidential information disclosed pursuant to provisions of PT SERAS=
I AUTORAYA and Subsidiaries=92 policy. If you have received it by mistake p=
lease notify the sender by return e-mail and delete this message including =
any of its attachments from your system.
 Any use, review, reliance or dissemination of this message in whole or in =
part is strictly prohibited and may be unlawful. The views expressed herein=
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Informasi yang dikirim hanya ditujukan kepada seorang atau badan hukum pene=
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